11 måneder siden
Nej, alt er fint 🙂 var bare nyt for mig.
Har også 2 nye udbetalingsanmodninger, jeg er mere afslappet nu.
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2
Jungliwin Casino – generel debat (side 2)
11 måneder siden
Well done! Did you have to KYC? I won 4 figure also but they keep giving me very weird answers on the withdrawal (been 24h now).
I’m trying to do KYC but they won’t let me, and I’m not confident in the process.
What was the process for you to get your money?
11 måneder siden
Jeg behøvede ikke at lave en KYC. Min hævning blev godkendt efter et par timer og 2 dage senere stod pengene på min konto.
Hvilken slags sjove svar giver de?
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1
11 måneder siden
Payment team are going to review it as soon as possible. That they are very busy. Then someone else will say they don’t work today (Friday)… then someone else will say it’s in my bank soon but I have no email to say it’s approved (shows pending).
Now is day 3 and over 48h and I see it pending with no email or anything.
so after few hours you had an approved email? I’m at about 50 hours now and nothing.
thanks anyway I’ll just wait a bit more and make a complaint later if nothing…
11 måneder siden
Kan du stadig 'rulle tilbage'? Så kan du stadig annullere din udbetaling?
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11 måneder siden
Yes I can, I’ll chase again through live chat and see.
I’m sure they will say the team don’t work weekends
11 måneder siden
Lad mig vide!
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10 måneder siden
I deposited €25 on Monday, no issues. On Tuesday i deposited €50 and this hasnt been credited still... I contact the live chat but they give me the same bot responses
10 måneder siden
han
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10 måneder siden
Has the deposit appeared in the meantime? 🤔
Which payment option did you use?
9 måneder siden
Hej, jeg spillede også med denne udbyder og tjente store gevinster. Jeg har gennemført en anmodning om tilbagetrækning og fuldført min KYC-proces. Jeg håber at behandle det snart!
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8 måneder siden
Played here for couple of days so I will write a review soon. Got 2 withdrawals pending (1 for already 48hrs) depending on how that goes I’m going to write my review but I can already say that paying €20 for a bank withdrawal is ridiculous. (so €40 gone for withdrawals that take ages)
8 måneder siden
That's huge! I assume the casino is trying to motivate players to withdraw less often but ask for higher sums, perhaps.
What do you think?
Looking forward to your review!
8 måneder siden
a better solution would be to make 1 withdraw free a day and charge a fee for the rest.
Anyway they say the payment provider charges this fee but I think that’s BS because I played a lot of casinos with the same payment provider and none of them ask a fee for a withdrawal.
I don’t mind paying a fee but then I expect the money to be in my bank account within hours. (even better let costumers chose, pay a fee and the withdrawal goes very quickly or don’t pay and wait longer)
8 måneder siden
Dear All!
We are appreciating your discussion and thoughts, be sure that your suggestions will be taken into account, and we will do everything to improve the service and resolve the shortcomings.
Thanks to you, our dear players, we are getting better at providing the right service!
Sincerely,
Jungliwin Team
8 måneder siden
Hello and welcome!
Could you perhaps address players directly? I guess the latest post about the fees and withdrawals could use feedback. What do you say?
8 måneder siden
a better solution would be to make 1 withdraw free a day and charge a fee for the rest.
Anyway they say the payment provider charges this fee but I think that’s BS because I played a lot of casinos with the same payment provider and none of them ask a fee for a withdrawal.
I don’t mind paying a fee but then I expect the money to be in my bank account within hours. (even better let costumers chose, pay a fee and the withdrawal goes very quickly or don’t pay and wait longer)
8 måneder siden
I agree. And to my honest surprise, there is an official casino rep among us. I take that as an opportunity to get some insights.
8 måneder siden
I submitted my review.
As I write in my review if they change the pending time for withdrawals and the ridiculous fee I’m sure they gain a lot more customers (if you see all the reviews and reactions here most of them are about the pending time and fee)
8 måneder siden
This is the best step you could take to spread the experience. Thank you for doing so.
I was hoping the casino representative would share a concrete response on the subject frankly, seems like we have to go on with the previous very general comment.🤔
5 måneder siden
Dette er et virkelig lyssky casino, de tager penge fra ludomaner og oplyste, at de aldrig har modtaget min e-mail, hvor jeg informerer dem om spilproblemet, jeg var i stand til at bevise ved hjælp af en tredjepart, at e-mailen blev sendt til dem og leveret med succes, og de modtog e-mailen. De foretog sig ikke handling (med vilje? Eller på grund af menneskelige fejl) efter dette, da jeg sendte dem stærke beviser på arten af min klage, tog de klagen tilbage til behandling, der er gået 2 uger, og jeg har ikke modtaget noget svar fra dem får jeg dag efter dag svar "sagen er under behandling, du får svar i dag" hver dag den samme sang. Og der er intet svar. De informerede mig om, at jeg skal foretage en verifikation for at få min anmodning om tilbagebetaling. Jeg foretog verifikationen, jeg gjorde alt, hvad de bad om, men du hører stadig ikke noget fra dem. Jeg synes, det er virkelig uansvarligt.
du kan læse på askgamblers hjemmeside og Trustpilot hjemmeside, at jeg ikke er den eneste, der led under deres aktiviteter. Så jungliwin casino vil du reagere?
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