Marsbet Casino – generel debat (side 2)

Tak for ideen. Jeg ændrede e-mailen til en fiktiv e-mail, og nu kan jeg ikke gøre noget på kontoen

No problem at all.

I know it's far from a perfect solution, on the other hand, it's better than nothing.

If the casino still ignores your request, I would start with the complaint, however. Has anything changed in the meantime, perhaps?

Marsbet forsvandt med penge fra min konto

It would be more helpful if you posted this in their own thread: https://casino.guru/Marsbet-Casino-review#tab=js-tab-discussion

They rejected your withdrawal but the balance was not credited back to your account? Is that the problem? Have you contacted support about this matter?

Korrekt, jeg bad om tilbagetrækningen, de annullerede det, og pengene forsvandt fra kontoen, de satte stadig al offline support



Since they don't provide an explanation other than a technical issue and since support is not available I think you should file a complaint (search the casino by its name and explain your case): https://casino.guru/complaints

Tak, jeg gjorde det nu, jeg venter,

fordi de tog al kommunikation fra support

Hi, I read about your problem.

It's quite strange that the funds have completely disappeared from your account, and when the chat is offline as you mentioned and no one has informed you more about the situation, it's right that you opened a complaint. Our team will try to help you and hopefully find out where the problem occurred.

In the meantime, we will wait and please update us on the forum as your case develops.

Thanks for the useful help, you basically wrote the same thing I would have written, so I have nothing more to add.

Thumbs up ! 👍👍

De har lige blokeret min kontoadgang

Really unfortunate, voided balance, blocked support and now closed account, I don't think the casino has good intentions. Were you playing with bonus funds? Also, did you wagered your deposit at least once? Since you already filed a complaint now just wait until it gets checked by the complaint specialist

Det var ikke en bonus, mine rigtige penge

Hej Vinicius, hvordan har du det? Anmodede du om en udbetaling med samme metode som indbetalingen? Har du satset alt, hvad du indbetalte mindst 1x? Brugte du ingen husbonusser eller husets sociale medier? Jeg synes alt dette er mærkeligt, Marsbet virker pålidelig.

Well, that's unfortunate. I see you say you didn't play with the bonus but only with real money. 

To be honest, in this case it looks shady to me, but since you can't even get in touch with support and no one has given you more information, we'll have to keep an eye on how the complaint develops. Veronica will try to do her best to find out what is going on.

Anyway, if you receive any new information, I hope you'll keep us posted on how your situation is progressing and we'll find out where the problem is. 

For now, I wish you well.

I think so too. Again, thank you for the accurate additional questions for viniciuscav and, as you said, now we have to wait for the progress of the complaint. 

Hi, it's nice to see you trying to help this player. I think she really appreciates it, too. 

Do you have experience with this casino as well, since you say they seem reliable ? 🙂

Ja, jeg har haft en konto hos Marsbet i et stykke tid nu, og supporten har altid reageret hurtigt, og jeg har aldrig haft større problemer med huset, bortset fra én gang, at det var min skyld, at jeg gik overbord, da jeg tabte penge der.

alle kontroller blev foretaget, cnh, kvittering, selv alt ok, når frigivet

tilbagetrækningen viste følgende meddelelse nedenfor vedhæftet kort efter offline support, og nu kan jeg ikke længere indtaste kontoen

Brasiliansk support fungerer lige nu, efter hvad jeg kunne se, det afhænger af det tidspunkt, hvor du logger ind for at få support på dit modersmål, om du vil fungere eller ej. Du kan kontakte dem, og de vil hjælpe dig med at gendanne din konto, hvis dette er tilfældet.