Der er gået fire dage nu, og intet er blevet besvaret, på tidspunktet for bekræftelsen beder de mig om et identitetsdokument for at tage et billede og uploade det, de nægtede det 4 eller 5 gange, og så fik jeg en meddelelse, der sagde: vi er beklager, men vi har ikke været i stand til at bekræfte din identitet, men selv tøser laver fejl, kontakt support
Jeg har allerede sendt dem to e-mails, og jeg har ikke modtaget et svar.
I wanted to say that we give casinos 14 days to resolve the issue of withdrawal and account verification, but it seems unprofessional to me if a casino is not able to respond to anything for 4 days.
As for the documents you sent, what is the specific problem when it has been rejected 4-5 times ?
Let's give it some more time and if the casino is not able to reply in the next few days, we will try to help you.
Of course, if you hear anything new, keep us updated. I will be waiting. 🤞
Den sagde, at vi ikke kunne verificere identiteten, jeg tog flere billeder med bedre opløsningsfokus uden meget lys, så det var mere læseligt, og jeg accepterede, at ingen af dem sagde, at jeg ikke kunne verificere identiteten
Mange tak for dit svar, jeg vil være opmærksom på andre oplysninger
I clearly understand that it was not possible to verify the identity, I just don't understand what is the reason when you have tried to upload it several times and still nothing. Can't Support help you with some advice to make it acceptable, or has anyone answered you yet? I don't think this is a difficult task that is impossible to do if it is just this one document. Let me know.
Den tekniske support svarede på en e-mail i dag, de fortalte mig kun, at billederne af dokumentet ikke var korrekte, og at det af den grund ikke kunne verificeres, men de har ikke givet mig nogen løsning endnu, jeg håber de kan løse det,
Ja, det er den eneste ulempe, alle de andre verifikationer kom ud korrekt.
So it is quite an unfortunate situation when everything else has already been accepted and you have a problem only with this one document. Did you try to ask the casino how you should make the photos correct ? Do they have a problem with not seeing some information ?
Anyway, I hope that the casino will be able to resolve this situation with you, and if not, then I recommend you to file a complaint with us.
So do you think you'll be able to try with them ? If nothing changes let me know.
God eftermiddag,
Jeg ønsker at trække ca. €150 fra min MyStake-konto, men jeg har set i deres T&C, at dette casino ikke opererer i mit land, Spanien, og jeg vil gerne vide, om dette vil medføre, at jeg ikke har nogle udbetalingsmetoder tilgængelige, eller blot vil udbetalingsfunktionen blive blokeret i mit land. Jeg har ikke bekræftet nogen af dem endnu, fordi jeg mangler KYC. Er det kendt, om indbyggere i Spanien har været i stand til at hæve deres overskud?
Tak skal du have.
After all those tickets been opened since my own, i would really warn players to play on this site. First of all my virus software detects some stuff on this site, they do not verify the accounts and it takes ALOT of time to make a withdrawal . please casino.guru, you should make a big warning on this casino.
God eftermiddag,
Jeg ønsker at trække ca. €150 fra min MyStake-konto, men jeg har set i deres T&C, at dette casino ikke opererer i mit land, Spanien, og jeg vil gerne vide, om dette vil medføre, at jeg ikke har nogle udbetalingsmetoder tilgængelige, eller blot vil udbetalingsfunktionen blive blokeret i mit land. Jeg har ikke bekræftet nogen af dem endnu, fordi jeg mangler KYC. Er det kendt, om indbyggere i Spanien har været i stand til at hæve deres overskud?
Tak skal du have.
Hi, may I ask how did you manage to register in the casino ? When you filled in the registration form with basic information, was there a choice of the country you are from ? Did you notice that Spain is not an allowed country only after you won ?
It's quite a tricky situation and I don't know exactly how the casino will handle it. Have you tried to withdraw the money yet ?
Let me know.
After all those tickets been opened since my own, i would really warn players to play on this site. First of all my virus software detects some stuff on this site, they do not verify the accounts and it takes ALOT of time to make a withdrawal . please casino.guru, you should make a big warning on this casino.
Hi, do you mean an open complaint ? As far as I saw, you have no complaint against MyStake Casino.
As for your software, what exactly did it capture on this page ? How long did it take you to verify or withdraw money ?
Let me know if you need any help.
Kasinoet sætter ingen begrænsninger for registrering fra mit land, faktisk skal du udfylde en formular for at angive dit land og din adresse. Spanien optræder dog som et forbudt land i dets T&C.
Jeg har endnu ikke forsøgt at hæve pengene af frygt for at min konto og mine penge bliver spærret. Jeg har forsøgt at kontakte support for at afklare min situation, og deres eneste svar er "Spilleren er eneansvarlig for at vide, om hans eller hendes bopælsland tillader onlinespil" og "tjek T&C'erne."
Hello.
I think I would be quite nervous too.
Well, in such a case, I have another point of view, the point of fairness.
We at Casino Guru believe that if a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.
Some experienced or careful players might read the T&Cs and find out that their country is restricted, but these players are definitely in the minority.
Thus, my appreciation to you for being so careful.
Now we're getting to the important end fact:
"It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return."
So, if you find yourself in this situation, come here immediately. Though I'm quite convinced this well-known casino is mostly fair, I want to be sure it all went out fairly for you.
It is common for the support or chat operator to refer to the point mentioned in the rules, but I think we both agree that it only raises an eyebrow. I'd personally prefer a more reliable response to such an important question.
Could you keep me posted, please?
Hej Radka,
Tak for svar og information.
I går bekræftede jeg, at det tillader tilbagetrækning via krypto, og transaktionen behandles. Jeg vil opdatere, så snart jeg har nyt, og hvis tilbagetrækningen har været tilfredsstillende. Sund fornuft og retfærdighed er, som du siger, kasinoet bør være ansvarlig for ikke direkte at tillade adgang, hvis spillere ikke overholder nogen punkt i T&C. Jeg tror, at anvendelse af reglerne kun for at trække sig tilbage personligt kan grænse til fidus.
Tak skal du have.
Hello 🙂.
It sounds much better now. As I said, this casino is actually quite good, and I would be truly surprised if something went wrong. On the other hand, everyone makes mistakes occasionally, so we are here to cover your backs.
I will be here to check on you. Hoping to hear a piece of good news soon 😉
Hi, I noticed that your complaint against the casino has already been resolved and you have received your money. I'm glad it was resolved fairly quickly. Sometimes you just have to be a little more patient, because we give casinos 14 days to resolve withdrawal issues. Of course it is not nice when you don't know anything about your withdrawal and you keep getting the same answers, but sometimes you don't have to be skeptical right away.
So once again, I'm glad you managed to withdraw your money and everything is fine. I hope you will only have more good experiences. Anyway, are you going to stay with the casino ? Since it was just your first problem and it wasn't a major one, I suppose it could be so since you haven't had a problem with it in the past. 🙂
Mystake Casino STOP ✋this!
If you don’t stop this unfair approach to reviews I am going to take it further!
>>> a recent Mystake Casino review on Trustpilot!
I'd be happy to help you write a review for a website, but I need to know the specific website you'd like the review to be about. Please provide the website's URL or describe its content and purpose, and I'll assist you in creating a review.
Date of experience: 02 November 2023"
This is not acceptable and needs to be addressed with urgency, this reviewer clearly had no knowledge of your casino! Please explain!
Hi, I am joining you. This is a casino and their sister sites Freshbet, and Goldenbet are suspicious. Their transactions are diverted to many different business names, Aqua pulse, Novadirect, Monberg, and so on. On top seems like the balances disappear and they take winnings ! Sometimes, the balance will just be deducted out of the blue and they are refusing to refund those charges in full! Did you have success on chargebacks? Since this is diverted to some third party?
Aqua Pulse 😡
No joy with chargebacks to be honest! The only way to win is to NOT play!
I have zero trust in reviews for the above reason, I have also noticed copy and paste patterns, which is highly irregular!
I never registered with Mystake but I feel qualified to comment because Freshbet Casino directed me to them regarding a refund request!
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
