Jeg indbetalte flere gange hos dette casino og blev fuldt verificeret..Jeg fik en bonus på 10 pund, som sagde, at din maksimale gevinst fra det til udbetaling kunne være 5x så meget som 50 pund.. hos andre udbydere, når de påkrævede bonuskrav er nået ud c ville vende din saldo tilbage til 50, så jeg formoder, at dette var sket.. kasinoet lod mig så satse, hvad jeg troede var mine penge op til et punkt, hvor jeg hævede 800.
Det er her problemerne starter.. de beskeder, der beder om billede af indbetalingskort, som jeg overholder.. så får jeg en mail, der siger
Vi håber, at denne e-mail finder dig godt!
Vi kontakter dig i dag, fordi vi gerne vil informere dig om, at du ifølge kampagnens regler kan hæve 5x bonusbeløbet, hvilket i dit tilfælde er 50 GBP. Bemærk også, at udbetalingen ikke vil lykkes, medmindre du bekræfter hvert kort, du brugte til indbetaling.
Hvis du har yderligere spørgsmål eller forespørgsler, er du velkommen til at kontakte os når som helst via e-mail eller live chat. Vi hjælper dig mere end gerne.
Hav en god dag!
Så i stedet for at vende bonussen tilbage til 50 og lade mig fortsætte, har de ladet mig opbygge en saldo, der i det væsentlige er ubrugelig, fordi jeg aldrig kan hæve den..det bliver tilsyneladende aldrig mine penge.
Er denne praksis rigtig.. det føles bedragerisk
Edit: efter at have talt livechat op, har de sagt, at det ikke er deres ansvar at gøre, at jeg burde have været klar over og indset, selvom min balance sagde mere, og jeg kunne spille med den, ville kun 50 af dem nogensinde være min.. ting er at implementere et system, som, når bonussen er overstået, vender dig tilbage til din maksimale gevinst fra det.. De kan du spille og tjene mere
I deposited multiple times with this casino and was fully verified..I got a 10 pound bonus which stated that your max win from it to withdraw could be 5x that so 50 pounds.. with other providers once the required bonus requirements have vdb reached out c would revert your balance to the 50 so I presume this had happened.. the casino then let me wager what I thought was my money up to a point where I withdrew 800.
This is where the problems start.. they messages asking for picture of deposit card which I comply.. then I get a mail saying
We hope this email finds you well!
We are contacting you today because we would like to inform you that according to the rules of the promotion, you can withdraw 5x the bonus amount, which in your case is 50 GBP. Also please note that the withdrawal will not be successful unless you verify every card you used for deposit.
If you have any further questions or inquiries, please, feel free to contact us anytime via email or Live Chat. We are more than happy to assist you.
Have a nice day!
So instead of reverting the bonus to 50 and letting me carry on they have let me build up a balance that is essentially useless due to the fact I can never withdraw it..it seemingly never becomes my money.
Is this practice right.. it feels deceitful
Edit: having spoken up live chat they have said it is not their responsibility to do that I should have been aware and realised even though my balance said more and I could play with it only 50 of it would ever be mine.. surely the easy thing is to implement a system which once the bonus is over reverts you to your max win from that.. they you can play and earn more
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