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Hello, I think that if you write to the casino that this is your current situation, you should be able to change it, or they should be able to change it. Did you tell them you have a different address? If so, what did they say?
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Hello, I think that if you write to the casino that this is your current situation, you should be able to change it, or they should be able to change it. Did you tell them you have a different address? If so, what did they say?
Hej, jeg skrev til casinoet præcis det samme, som jeg skrev her, og de blokerede min konto, fordi de tror, jeg bruger en andens data? selvom jeg faktisk ikke engang havde uploadet bevis for bopæl til min konto, fordi jeg var bange for, at der kunne ske noget, da adresserne ikke stemte, så svarer de ikke på mine e-mails længere, og jeg indgav en klage lige her på denne side og Jeg venter på svar, jeg ville blive glad hvis du også kunne tjekke det ud og fortælle mig hvad du synes
I would always recommend contacting the casino in case of any unpleasantness, even of this nature. There is nothing to worry about because the more you wait, the worse it can be in the future.
Anyway, since you have filed a complaint Veronika is now in the process of resolving it and hopefully it will be cleared up and you will be able to change the incident.
I have looked at the complaint and since I don't deal with them, I will ask you things here from time to time.
Of course when you have an update, please let me know.
In my experience, MyStake Casino usually responds to complaints when contacted by us. We first have to find out from the player everything that is necessary for this to happen. I don't want to give you any false hopes that this will be resolved, I would rather wait to see how the whole situation develops and what our team will find out from you as well. Then we'll see what the casino has to say.
Besides, Veronika doesn't just have one complaint, and you have a timer at the top right of your complaint that tells you how long each side has to respond. So you don't have to worry about not getting an answer from her.🙂
Hello, I'm glad you're enjoying the casino. When you outlined the verification, how long did it take you? What games do you like to play and which game provider is the top one for you? 🙂
Once documents were put in I pretty sure I was verified within 24 hours but it was a while ago now but I'm sure it wasn't to long and the great thing is, once that was done I was good to go and haven't had any issues. As for game providers literally there all really good and play really well I like the pragmatic, hacksaws and pg softs but all providers play really well and seem to be the best versions of the games available, set to a good rtp. This is what makes mystake a cut above, in my view. Have had some great wins from time to time. Highly recommend 👌
Great description, I like the way you summed it up. If you have to remember, what was your biggest win and what slot? Do you have a screenshot to show off? 😀
Hej, for 2 dage siden indsatte jeg 20 euro på mystake. Jeg spillede med dem og trak efterhånden 122 euro ud. Udbetalingen blev først bekræftet, men efter et par timer i spilhistorien blev det sagt, at mine udbetalinger var annulleret. Jeg er sikker på, at pengene ikke blev returneret til min konto. Da jeg skrev til support, skrev de til mig, at de returnerede mine penge, og at jeg mistede dem, men efter at have hævet 122 euro fortsatte jeg ikke med at spille, så jeg er sikker på, at de ikke returnerede mine penge, hvad skal jeg gøre?
Hej, for 2 dage siden indsatte jeg 20 euro på mystake. Jeg spillede med dem og trak efterhånden 122 euro ud. Udbetalingen blev først bekræftet, men efter et par timer i spilhistorien blev det sagt, at mine udbetalinger var annulleret. Jeg er sikker på, at pengene ikke blev returneret til min konto. Da jeg skrev til support, skrev de til mig, at de returnerede mine penge, og at jeg mistede dem, men efter at have hævet 122 euro fortsatte jeg ikke med at spille, så jeg er sikker på, at de ikke returnerede mine penge, hvad skal jeg gøre?
Hello, 2 days ago I deposited 20 euros on mystake. I played with them and gradually withdrew 122 euros. The withdrawal was first confirmed, but after a few hours in the gaming history it was said that my withdrawals were canceled. I am sure that the money was not returned to my account. When I wrote to support, they wrote to me that they returned my money and that I lost it, but after withdrawing 122 euros I did not continue playing, so I am sure that they did not return my money, what should I do?
Dobrý den, 2 dny nazpět jsem na mystake vložil 20 euro. S těmi jsem hrál a postupně jsem vybral 122 euro. Výběr mi byl nejprve potvrzen, ale po pár hodinách bylo v historii hraní, že jsou mé výběry zrušeny. Jsem si jistý, že mi peníze vráceny na účet nebyli. Když jsem psal na podporu, napsali mi, že mi peníze vrátili a že jsem je prohrál, ale po výběru 122 euro už jsem ve hraní nepokračoval, takže jsem si jistý, že mi peníze nevrátili, co mám dělat?
In this case, if the casino is not able to resolve the situation, it would be best if you filed a complaint here and our team will intervene.
What do you say?
If you'd like to go for it, just follow the link where you can do so.
Please inform us about any updates.
Tak, jeg tror, at min bedste gevinst kan være 2700 ulige på ze zuez, da den først kom ud. Som vi ved, spiller alle spil bedre, når de først udkommer. Havde også nogle store gevinster på le bandit.
Thanks, I think my best win may be 2700 odd on ze zuez when it first came out. As we know all the games play better when they first come out. Also had some big wins on le bandit.
No I don't think they can change it as and when, but they have a choice to take the game at a higher or slightly lower rtp and in my experience there usually set to the best rtp available, plus there's slightly different versions of each game (in the way they play) and again in my experience it's usually the best version.
I sound like some sort of mystake affiliate or employee banging on like this! I'm not I just really rate them as a casino
Nej jeg tror ikke de kan ændre det efterhånden som og hvornår, men de har et valg om at tage spillet til en højere eller lidt lavere rtp og efter min erfaring er der normalt sat til den bedste rtp der er til rådighed, plus at der er lidt forskellige versioner af hvert spil (i den måde de spiller på) og igen efter min erfaring er det normalt den bedste version.
Jeg lyder som en slags mystake affiliate eller ansat, der slår på sådan her! Jeg er ikke, jeg vurderer dem bare som et kasino
No I don't think they can change it as and when, but they have a choice to take the game at a higher or slightly lower rtp and in my experience there usually set to the best rtp available, plus there's slightly different versions of each game (in the way they play) and again in my experience it's usually the best version.
I sound like some sort of mystake affiliate or employee banging on like this! I'm not I just really rate them as a casino
It is completely okay; we like your expertise and that you want to share your experiences here.
Well, all this is up to the game provider and then the licensing authority, as I said before, to control.
So, whenever there is some issue, feel free to contact them, of course.
So I am very happy that you managed to win quite a nice amount from the bonus. Do you buy them often in the game? I hope you will continue to do well in such a good arcade. Don't you have some screenshots?😀☘️🎉
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En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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Et ambitiøst projekt, der har til formål at hylde de bedste og mest ansvarlige virksomheder inden for iGaming og give dem den anerkendelse, de fortjener.
Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.