2 år siden
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It says they accept players from NY, but when I arrive there it says...
"Sorry! It looks like you're trying to access playing.io from a restricted area!
Due to game license requirements, we are unable to provide services to players in your area! Contact via mail: support@playing.io for further assistance!"
I emailed them to confirm.
I registered on this site 2 months ago and lost a total of 12,000 trx, withdrew 6,000 trx, yesterday I made a deposit of 900 trx and won 5,500 trx on slots and sports betting, but they stole all my winnings and left only the amount of the last deposit! I demand the return of my winnings
So you cannot log in to your account, right? There is no explanation at all?
If you feel that we could help you out, please file a complaint here, and our team will do their best to get the issue solved. Please let us know if you need any assistance.
today i used daily bonus of 0.75$ and won about 60$
then tried to withdraw it and got rejected
support told me i violated bonus rules and made an illegal bet so all i won was deducted
but i didnt violate anything
so i tole them to specify it
but they didnt answer
YOU GUYS SHOULD AVOID HERE
What exactly does "illegal bets" mean? Do you know that? I really hope it has nothing to do with sports betting though.
I would also expect a more detailed explanation, as far as I can tell casinos usually tend to be silent when they suspect a fraud.
Did they at least mention a certain term you were supposed to violate?
I have to say this is getting ridiculous. The casino must know how and which rule you violated, otherwise it's hardly unfair to touch your balance.
Do you think you can share the response, please? I would love to see it with my own eyes.
I'm quite shocked actually.
Kære casino guru team, denne side betaler absolut ikke gevinster og altid svindel, du bør fjerne dette casino fra anbefalingerne, ellers vil mange mennesker miste deres gevinster
Dear casino guru team, this site absolutely does not pay winnings and always scams, you should remove this casino from the recommendations, otherwise a lot of people will lose their winnings
Of course, I understand that this temporary state when we wait for complaints to get resolved or unresolved feels a bit odd, but until undoubtedly proven that the casino is not playing it fairly, the safety index won't change.
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
Since the casino does not have a perfect Safety Index, it is not recommended, it just says "above the average", which may be changed based on the ongoing complaints. We have that covered, just need real proof. So, if you are aware of any other players experiencing issues in this casino, please send them here to complain.
they say i violated rules which i can’t specify and they didn’t specify.
i did no opposite betting nor bet limit violations, no playing of ristricted games.
no official reply from them.
only customer live support said its automatically rejected due to violations and nothing can be changed by them.
no recorded history of deduction of all my balance.
as if they want to hide that they did this.
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Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.