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QuickWin Casino – generel debat (side 10)

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francescomirraa2
4 måneder siden

Hey there!

I have moved your post to this thread, for you to be able to see more information regarding your issue and the casino. 

I'm sorry to hear about the trouble you're facing with Quickwin Casino regarding your account verification. It's definitely frustrating when you're unable to withdraw your winnings due to such issues. May I ask, why are your documents being rejected? Did casino said something to you?

However, I would suggest you to double-check the requirements for account verification on casino's website. Are you sure, that all the documents you're submitting meet all the necessary criteria?

I also see that you have submitted a complaint in our website, and I can assure you that our team will do the best to help you. Please be patient! And, of course if you have any updates, let us know here.


4 måneder siden

Godmorgen, i går gik jeg ind på quickwins hjemmeside og bad om at hæve mine penge, det kunne jeg ikke, de sagde, at jeg ville forelægge sagen for myndighederne og indgive en klage til myndighederne, ellers ville de give mig mine penge, nu Jeg står over for det faktum, at jeg ikke kan få adgang til siden, fordi jeg blev deaktiveret af administratoren. JEG HAR BRUG FOR DIN HJÆLP, DA JEG STADIG HAR PENGE AT MODTAG.

Automatisk oversættelse:
brmp4916
4 måneder siden

Hi, I don't envy your situation but I don't think threatening is the best way to convince the casino. Why didn't the casino want to pay you your money anyway, did they have a reason ?

As for your account, did they block it temporarily or permanently ? Did you load your money from some bonus ? Have you had your account verified yet? 

As I noticed, you managed to lodge a complaint, so our team will try to help you. Let's hope it will turn out well.

4 måneder siden

Jeg forstår det, men jeg var ked af det og ked af det, jeg har allerede talt med support, og de fortalte mig, at de ville give mig mine penge tilbage, jeg havde måske ikke den bedste holdning, men de havde heller ikke ret med mig ved at blokere mig uden at lade jeg ved, at jeg var forkert, og de ville blokere mig, jeg tror, kontoen er blevet bekræftet, jeg venter på betalingen, ellers kan du tjekke alt, hvad du vil, jeg gjorde alt rigtigt

Automatisk oversættelse:
4 måneder siden

God aften til virksomheden!!!

Jeg vil gerne spørge om nogle ting.

Da nogen kan foretage en indbetaling, hvordan kan de så ikke være i stand til at foretage en udbetaling?

Når du laver en indbetaling, hvordan ansøger du så om en udbetaling?

Dette særlige casino har en udbetalingsgrænse pr. dag, og denne stiger afhængigt af det beløb, du spiller!!!

Den indledende fase er op til €500 pr. dag!!!

Jeg spørger om dette, fordi jeg personligt aldrig har problemer med udbetalinger og inden for højst 3 dage er pengene på min konto!!!

Automatisk oversættelse:
4 måneder siden

Jeg forstår det, men jeg var ked af det og ked af det, jeg har allerede talt med support, og de fortalte mig, at de ville give mig mine penge tilbage, jeg havde måske ikke den bedste holdning, men de havde heller ikke ret med mig ved at blokere mig uden at lade jeg ved, at jeg var forkert, og de ville blokere mig, jeg tror, kontoen er blevet bekræftet, jeg venter på betalingen, ellers kan du tjekke alt, hvad du vil, jeg gjorde alt rigtigt

Automatisk oversættelse:
4 måneder siden

I'm glad to hear that you found a reasonable word with the casino and therefore you should get the money. I understand that you were probably frustrated in that situation, but sometimes it's good to keep a cool head so you don't make it worse. The bottom line is that you should get the money. 

So if it would be possible, feel free to update us and especially your complaint when it happens. 

I'll keep my fingers crossed that it will be as soon as possible. 🙂

4 måneder siden

God aften til virksomheden!!!

Jeg vil gerne spørge om nogle ting.

Da nogen kan foretage en indbetaling, hvordan kan de så ikke være i stand til at foretage en udbetaling?

Når du laver en indbetaling, hvordan ansøger du så om en udbetaling?

Dette særlige casino har en udbetalingsgrænse pr. dag, og denne stiger afhængigt af det beløb, du spiller!!!

Den indledende fase er op til €500 pr. dag!!!

Jeg spørger om dette, fordi jeg personligt aldrig har problemer med udbetalinger og inden for højst 3 dage er pengene på min konto!!!

Automatisk oversættelse:
4 måneder siden

Hi, are you waiting longer than three days for the withdrawal now ? I would like to add that we give casinos 14 days to sort out this process, so if you are just starting out, I wouldn't be negative right away. Have you been able to verify with the casino yet ? Did the casino tell you why they are taking a little longer ?

Let me know. 👍

4 måneder siden

I mandags modtog jeg en e-mail, der bad mig om overførselsoplysningerne, da de siger, at det vil være tre hverdage, hvor pengene vil være på kontoen og indtil videre intet

Automatisk oversættelse:
brmp4916
4 måneder siden

Hmm, I'm sorry to hear that the casino told you that it should send you money and still nothing has changed. Have you contacted them what's going on if they haven't sent you the money by the time they mentioned ? Did they tell you anything? 

4 måneder siden

De gav mig ikke datoer eller deadlines for overførslen, de bad mig bare om mine bankoplysninger, iban navn osv., men intet om datoer, de fortalte mig ikke, om de allerede havde foretaget transaktionen eller ej, de fortalte mig ikke engang hvornår de ville gøre det.

Automatisk oversættelse:
brmp4916
4 måneder siden

I understand. Despite all this, we will probably just have to wait as you have an open complaint and therefore if the casino fails to resolve this situation our team will investigate further and contact them. 

If they didn't give you any timeframe, I get it because it doesn't happen often so they don't mislead you unnecessarily. I don't know what it takes for them to enter a withdrawal manually, but like I said, if they don't respond and you don't get your money, we'll be here to try and help you sort it out. 

4 måneder siden

Problemet er, at jeg er træt af at stille spørgsmål, og jeg får ingen svar.

Automatisk oversættelse:
brmp4916
4 måneder siden

I sympathize with you completely in your situation. Reassurance would be useful from the casino and would certainly make it easier to breathe, but if they don't know what to tell you, it's difficult. 

That's why I'm glad you have an open complaint, and as I said, our team will try to do what they can to help you, so there you go. 😉

4 måneder siden

L

Automatisk oversættelse:
4 måneder siden

God eftermiddag, jeg har foretaget en hævning i flere dage og det ender altid med at blive annulleret, jeg vil klage via chat, det er altid det samme svar, de vil foretage en manuel hævning, det er trist når det er tid til at hæve noget , det er altid en komplikation

Automatisk oversættelse:
gabrielcardosoat
4 måneder siden

Is your account fully verified at this casino, or you haven't passed the process yet? When exactly did you requested the withdrawal?

Our team has already started to work on your complaint, just always try to give them all the relevant answers they need, please, so your case can get solved as soon as possible.

4 måneder siden

Hej godmorgen, jeg bad om oplysninger om det var nødvendigt at foretage verifikation, svaret var, at der ikke var behov for at foretage nogen verifikation, bare foretag udbetalinger på den måde, indbetalingen blev foretaget

Automatisk oversættelse:
gabrielcardosoat
4 måneder siden

This is exactly the point when I really wonder whether it would be better to simply verify the player as usual and proceed with the standard withdrawal process. The way I understand KYC-free withdrawal, delay is exactly the opposite goal.

Frankly, it seems we won't learn more unless someone from the casino explains the problem.

I want you to know that the casino has 14 full days to carry out all procedures leading to the resolution of your withdrawal issue, but only after the Team intervenes. Thus, it's important to mention when exactly the withdrawal request was submitted.

As said, please update the complaint, so our specialist will work on that. 🙏


4 måneder siden

Hej, problemet er, at casinoet selv ikke har noget, hvor jeg kan uploade mine dokumenter...

Automatisk oversættelse:
gabrielcardosoat
4 måneder siden

Well, in this case, as you said, the verification is not necessary, so that could be the reason they haven't got a section for uploading documents.🤷‍♀️

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