Hej,
Jeg er ked af at høre, at du har så mange problemer. Har du tjekket vores casinosikkerhedsindeks, før du gik for at spille? For mig personligt er det ret lavt, og det er derfor, jeg ville undgå sådanne casinoer.
Jeg har et spørgsmål, spillede du med bonussen? Hvis det er tilfældet, bør du altid læse vilkårene og betingelserne for at undgå at bryde nogen regler.
Jeg kan se, at du bestod KYC i henhold til din beskrivelse, og det virker uretfærdigt, at du ikke fik noget svar. Men ifølge vores førnævnte sikkerhedsindeks har dette casino urimelige vilkår og betingelser, og jeg er ikke overrasket over, at de handler på den måde. Du kan tjekke her i fremtiden, om det casino, du vil spille på, er sikkert ifølge os: https://casino.guru/quickwin-casino-review#tab=js-tab-reputation
Jeg tror, at jeg i dette tilfælde vil anbefale dig at indlede en klage til os. Her er et link, hvor du kan indsende et: https://casino.guru/complaints
Ved at indgive en klage vil vi i det mindste øge chancerne for, at andre spillere finder ud af det, og jeg tror, at det også kan ende med en lykkelig slutning for dig.
Hvad synes du ? Fortæl os, hvad du beslutter dig for.
Hello,
I'm sorry to hear you're having so much trouble. Did you check our casino safety index before you went to play? For me personally it is quite low, and that's why I would avoid such casinos.
I have a question, did you play with the bonus? If so, you should always read the Terms and Conditions to avoid breaking any rules.
I see that you passed the KYC according to your description and it seems unfair that you did not get any answer. However, according to our aforementioned safety index, this casino has unfair Terms and Conditions, and I am not surprised that they act in such a way. You can check here in the future if the casino you want to play at is safe according to us: https://casino.guru/quickwin-casino-review#tab=js-tab-reputation
I think in this case I would recommend you to open a complaint with us. Here is a link where you can file one: https://casino.guru/complaints
By filing a complaint, we will at least increase the chances that other players will find out about it and I think it could end up with a happy ending for you as well.
What do you think ? Let us know what you decide.
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