God eftermiddag, jeg har et problem med et kasino.
De blokerede min konto for at have min søns navn i e-mailen, som han ikke er involveret i siden, og jeg administrerer e-mailen i sin helhed, udover at have 2FA på kontoen, KYC korrekt udført (hvilket de selv accepterede mig den første dag, jeg kom ind på siden, gjorde jeg det), og nu giver livesupporten mig ikke svar, og de har mig på stand-by med $233 inde på kontoen.
Hvad anbefaler du?
Hello,
since the email address does not serve as any kind of proof of identity, I fail to understand what seems to be the problem. I feel that the casino's system must have found some sort of similarities with other accounts or accounts, and flagged you, but a similar address should be considered only as a hint. Kindly note that verification, as the name suggests is the only valid process that ensures it was you who registered, deposited, played, and won, so registration does not mean verification.
However, the casino is probably investigating the similarities, which is usual and you have to wait for the result. Normally, an ordinary chat operator is not involved in the procedure, meaning he or she can't provide relevant information just yet.
I recommend you wait, keep me posted with any updates, please.
Would not hurt to know the casino's name though.
Godmorgen Raka!
For 4 timer siden gjorde de mig i stand til at hæve mine penge efter en lang ventetid på +30 timer uden svar.
Sandsynligvis vil min konto blive lukket af den grund, agenten gav mig: min e-mail har min søns navn på.
Men intet problem, jeg ville bare have dem til at give mig de penge, jeg lige har tjent. Med alt dette lært, tror jeg aldrig, jeg vil vende tilbage til det kasino.
Kasinoet er Roobet.
Mange tak for din besked.
Hello randyg,
I still like to understand what was wrong - though I'm of course happy that you got the winnings!
Do you mind sharing the casino's official explanation?
It's just a kind request, no pressure 😉
Hej Radka! Klar
Jeg venter på, at de svarer mig, så snart de giver mig besked, vil jeg fortælle dig det.
Tak skal du have!
God dag. Jeg holder dig underrettet.
De blokerede min konto og lukkede den uden at give mig grunde, de sendte mig ikke en e-mail.
Jeg kan heller ikke se, at support svarede inden for en anslået tid, som jeg kan læse, før min konto er blokeret.
Hello randyg,
Thank you for letting me know. This happens quite often, and I was hoping that you might be more informed, well, I guess that would be best to move on 🙂.
Enjoy the Sunday 👍
I don't have much experience with this casino, what about you?
Jeg vædde med disse skurke, Milan-Halas Verona mast. Jeg satser på, at Verona vil tjene mere end 2,5 offsides. Alle sider viser, at de har tjent 3 offsides, selv deres egen hjemmeside skriver 3, Serie A's officielle side også 3, men overalt 3. Og de gjorde mit væddemål som et tab. Bare svindel! 
Regarding the recent complaint here for 131btc. I was on the site when this guy won the money and was speaking to him in chat.
The win was 100% legitimate. However it seems from his complaint that he isn’t getting his case across very well and missed many key details.
For one after he won the money the casino left it in his balance and let him keep playing with it for probably 5 days. It was only when he tried to withdraw that the casino confiscated the balance. If someone had illegitimately won $3 million I’m sure the casino would immediately void the funds not let the player keep it in their balance for multiple days.
Roobet also continued to show off the win in the ‘biggest wins’ section of their site for weeks. This is extremely strange if they had decided that the win was not legitimate.
Also as crash is an open lobby with hundreds of people playing at the same time surely if there was a malfunction everyone should have won millions not just one person?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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