God eftermiddag, jeg har et problem med et kasino.
De blokerede min konto for at have min søns navn i e-mailen, som han ikke er involveret i siden, og jeg administrerer e-mailen i sin helhed, udover at have 2FA på kontoen, KYC korrekt udført (hvilket de selv accepterede mig den første dag, jeg kom ind på siden, gjorde jeg det), og nu giver livesupporten mig ikke svar, og de har mig på stand-by med $233 inde på kontoen.
Hvad anbefaler du?
Hello,
since the email address does not serve as any kind of proof of identity, I fail to understand what seems to be the problem. I feel that the casino's system must have found some sort of similarities with other accounts or accounts, and flagged you, but a similar address should be considered only as a hint. Kindly note that verification, as the name suggests is the only valid process that ensures it was you who registered, deposited, played, and won, so registration does not mean verification.
However, the casino is probably investigating the similarities, which is usual and you have to wait for the result. Normally, an ordinary chat operator is not involved in the procedure, meaning he or she can't provide relevant information just yet.
I recommend you wait, keep me posted with any updates, please.
Would not hurt to know the casino's name though.
Godmorgen Raka!
For 4 timer siden gjorde de mig i stand til at hæve mine penge efter en lang ventetid på +30 timer uden svar.
Sandsynligvis vil min konto blive lukket af den grund, agenten gav mig: min e-mail har min søns navn på.
Men intet problem, jeg ville bare have dem til at give mig de penge, jeg lige har tjent. Med alt dette lært, tror jeg aldrig, jeg vil vende tilbage til det kasino.
Kasinoet er Roobet.
Mange tak for din besked.
Hello randyg,
I still like to understand what was wrong - though I'm of course happy that you got the winnings!
Do you mind sharing the casino's official explanation?
It's just a kind request, no pressure 😉
Hej Radka! Klar
Jeg venter på, at de svarer mig, så snart de giver mig besked, vil jeg fortælle dig det.
Tak skal du have!
God dag. Jeg holder dig underrettet.
De blokerede min konto og lukkede den uden at give mig grunde, de sendte mig ikke en e-mail.
Jeg kan heller ikke se, at support svarede inden for en anslået tid, som jeg kan læse, før min konto er blokeret.
Hello randyg,
Thank you for letting me know. This happens quite often, and I was hoping that you might be more informed, well, I guess that would be best to move on 🙂.
Enjoy the Sunday 👍
I don't have much experience with this casino, what about you?
Jeg vædde med disse skurke, Milan-Halas Verona mast. Jeg satser på, at Verona vil tjene mere end 2,5 offsides. Alle sider viser, at de har tjent 3 offsides, selv deres egen hjemmeside skriver 3, Serie A's officielle side også 3, men overalt 3. Og de gjorde mit væddemål som et tab. Bare svindel! 
Regarding the recent complaint here for 131btc. I was on the site when this guy won the money and was speaking to him in chat.
The win was 100% legitimate. However it seems from his complaint that he isn’t getting his case across very well and missed many key details.
For one after he won the money the casino left it in his balance and let him keep playing with it for probably 5 days. It was only when he tried to withdraw that the casino confiscated the balance. If someone had illegitimately won $3 million I’m sure the casino would immediately void the funds not let the player keep it in their balance for multiple days.
Roobet also continued to show off the win in the ‘biggest wins’ section of their site for weeks. This is extremely strange if they had decided that the win was not legitimate.
Also as crash is an open lobby with hundreds of people playing at the same time surely if there was a malfunction everyone should have won millions not just one person?
Hej, jeg åbnede en spillekonto på Roobet for et par dage siden af ren nysgerrighed og ville prøve et Crypto casino. Da jeg ikke ville give personlige data, prøvede jeg at spille ved at indsætte tilfældige e-mails og bruge en VPN, efter indbetaling prøvede jeg også nogle vellykkede udbetalinger, desværre gik situationen ud af kontrol, hvilket førte til, at jeg tabte over 50.000 €, hvilket er hvad jeg ville gerne bestride, er det totale fravær af KYC-checks og totalt fravær af beskyttelse mod ludomani, givet manglen på passende identitetstjek, er der betingelserne for at anmode om en refusion? tak skal du have
Oh, that's a lot of money.
But it's certainly not the wisest thing to do what you did. If it came to a choice, how would you want to withdraw if you provided fake information? Did you mention to the casino that you have a gambling addiction while playing ? I feel that this is a pretty big mistake but I will wait for your answer because it may be very difficult to help or get your money back under such circumstances.
Jeg skrev fejlagtigt, at det var falsk information, jeg mente ubekræftet, de lukkede min konto i dag, og jeg har lige sendt mit ID-kort, som svarer til de oplysninger, der blev indtastet under registreringen.
Just to exclude any possible misunderstanding, how should I understand the term "unverified" in the context of the whole account issue, please?
You know, I probably still fail to understand the lack of KYC checks and total absence of protection on Gambling Addiction, given the lack of appropriate identity checks - you were referring to.
If I'm not mistaken, you have never played in any crypto casino, specifically in this casino, ever before; this was your first account, am I correct?
How, in your opinion, could possibly KYC (which is by the way quite optional for crypto casinos; I'll get back to that later if you want me to) or any kind of verification save you from losing all the funds? Does it mean it took so long, so you just kept playing, perhaps? Please, help me understand the way you see it.
For now, I feel it won't help to speculate, so if you don't mind, I would wait for your response.
Thank you.
Dette er min første konto hos dem, præcis, jeg tror, at kontrollerne og Kyc'en kan føre til at begrænse spillerens bornout-øjeblik ved at begrænse ham, mens han venter på de nødvendige kontroller og give tid til at falde til ro og muligvis placere de nødvendige grænser eller midlertidige blokeringer for at beskytte det, dette blev ikke gjort på trods af, at mængden og hyppigheden af indbetalinger var enorm, selvom der ikke var nogen detaljer for at anmode om en refusion, ville jeg i det mindste gerne have genåbnet min konto for at genvinde de ugentlige og månedlige bonusser, som ville have været meget væsentlig
I now understand the point much better. The KYC procedure seemed to take a long time from your perspective. Could you tell me how long you have been confirming your account? Because of continuous verification, you were unable to control your passion and lost the balance before you could withdraw it. Let us put bonuses aside for the moment. Instead, is it possible for you to set limits at this casino whenever you need to? You are aware that casinos have the right to impose these restrictions, but only after receiving your prior request. Although these are available, I believe that casinos require the player's initial impulse. Let's see what Tomas brings next through the complaint, though.
There is another thing I do not yet understand. Who closed your account, and why? Can you share details regarding the account closure, please?
I'll be here.
I dette casino har du ikke en menu, der giver dig mulighed for hurtigt at udelukke dig selv eller sætte indbetalingsgrænser, min konto blev lukket, fordi efter at have mistet det store beløb, sendte jeg e-mails og bad om at modtage nogle bonusser og for at hjælpe mig, ikke blot hjalp de ikke mig, men på grund af en forkert oversættelse troede de, at jeg havde erklæret, at jeg havde indtastet forkerte data, og de lukkede min konto direkte! I det øjeblik sendte jeg dokumentationen og anmodede om øjeblikkelig genåbning, men ingen har svaret mig siden da
So your account was closed by mistake, we could say. Is that right?🤔
Now we really need to wait for your complaint to progress any further so we can see how and if our team will be able to help.
If you have any updates, we surely would like to know about them.
I øjeblikket har jeg modtaget kreditten for de belønninger, jeg havde akkumuleret, plus en gammel cashback, men jeg mener, at der er betingelserne for at anmode om en refusion på grund af mistede checks eller yderligere VIP-loyalitetsbonusser, hvad synes du?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
