Slottica Casino – generel debat (side 2)

Casino Guru

Can you give me an e-mail to the licensing authority where I can file a complaint against slottica? In case of a problem with uberlucky you gave me this email to write a complaint certria@gaminglicences.com

Is it possible to write to this email or to another email in the case of a complaint about slottica?

Hello there.

Nope, it won't work

Just mind you must check the casino's site first - to find out who issued the license.

In this case - it says "CIL" - that's bad, this license is easy to fake, and we consider it to be untrustable. 🙁

There's no contact info shown at all. Just a .pdf certificate.

I'm sorry.

so I can't complain anywhere to the licensing issuer? 😕

Did you check the .pdf document?

Not a single hint of how to do that, I'm afraid. Furthermore, we deem CIL licenses as the less trustworthy among all at the moment. As I was recently told, no way to check its authenticity. Not a good sign either, if you ask me. 🙁

Website

does not have a website

Email

info@curacaolicensing.com

Phone

+5999 734 1000

Address

New Haven Office Center, Emancipatie Boulevard 31, Willemstad, Curaçao, Dutch Caribbean

Curacao Interactive Licensing (CIL) has N.V. 5536/JAZ registration number within the Curacao gambling jurisdiction. Actually, CIL Curacao is one of four regulatory bodies that are entitled to issue gambling licenses by the Curacao government.

Unfortunately, there is no much information about this regulatory body to be found online, This gambling commission does not even have an official website.

However, I will try my best to provide at least some information about CIL Curacao, which hopefully will be helpful.

you welcome 😉 how i find this in 5 sec? 🙂

Slottica.com provides eGaming services and it is officially licensed by CIL master gaming license nr.5536/JAZ. - this is masters license holder 😉

google license number plus complain 😉 you can try to call to them via skype if there is this kind possibility to ensure you thats they have you complain i think.

https://casino-howto.com/regulators/curacao-interactive-licensing-cil-nv-5536jaz/

This email is the only way to sent complain... i cannot find more info about this, sorry i dont have time 😕 regards and good luck!

Frankly, the email probably doesn't support announcing any complaints. Last I was told, it also didn't provide a CIL license confirmation too.

I hope the situation has changed while we were "not looking"...👌

Good effort - thank you!

Jeg mener slottica,

Jeg investerede 17.000 chilenske pesos, jeg spillede det pågældende spil "Miner".

Min saldo er over 100.000, jeg vil gerne hæve, men jeg får "Udbetaling annulleret: krav på 3x indbetalingsbeløbet" Kan du hjælpe mig med at kunne hæve mine optjente penge? På forhånd mange tak.

Hi, according to what you wrote it looks like you have to wager 3x the deposit and then you should probably be able to withdraw the money. However, if you are not sure about something, I always recommend asking support or live chat about such questions and they should be able to guide you on what to do in such a case. 

So will you try it this time to check if it's really as I wrote ? 

Godaften, jeg har ikke været i stand til at verificere mine data for at kunne foretage en tilbagetrækning, jeg har prøvet meget, og det afviser det, jeg anmodede om at verificere, hvem kan hjælpe mig med det problem.

Hi, can we start with which casino you are trying to verify please ? Did the casino also tell you the reasons for the rejections on your documents ? How long has it taken you to go through this process. 

Please let me know so I have a better idea.  

Jeg ved ikke om du har brug for andre typer information, jeg er lige begyndt med dette, så hvis du har brug for andet, så spørg mig, jeg håber du kan vejlede mig, slottica giver mig ikke grundene til at den afviser mine dokumenter og jeg har prøvet i næsten 3 uger

I have moved your posts here to the official thread of the casino, where you can get more information from other players as well.

When exactly have you started with the verification process, and have you sent all the documents needed in the right format?

Tak, ca. 15 dage efter jeg startede bekræftelsesprocessen, og den afviser dokumenterne, sender jeg dem som anmodet, men det giver mig ingen grunde til, hvorfor den afviser dem

If you need the help of our team, I would surely recommend that you file a complaint here. You can use this link to do so, and if you need any assistance or have any updates from the casino, please let us know.

Jeg har aldrig været i stand til at trække den tilbage. Jeg er blevet nægtet 6.000 reais, og de har ikke refunderet det engang for at spille igen. Alt var fint indtil sidste forsøg, så ændrede de undskyldningen og aldrig igen.

Could you be more specific and tell us why the casino rejected your withdrawal, though?

I can understand that you have tried many times to request it. Right? Is your account fully verified there?

Hopefully, we'll be able to help you out with this.

Det kunne være specifikt, ja. Men jeg vil gerne vide, om du kan løse dette problem? Ville du være ansvarlig for at løse det eller er det bare nysgerrighed?

Jeg forsøgte at hæve for første gang, men det virkede ikke, fordi jeg havde en aktiv bonus. Okay. Det er fint.

Jeg fortsatte med at spille, og selv beløbene blev slettet til udbetaling.

Da jeg gennemførte rollover (jeg tror, ​​det er, hvad det hedder), som tog omkring 4 timer eller mere, "vandt" jeg R$ 6.000,00.

Jeg gik for at trække mig tilbage, men jeg blev ikke verificeret, så jeg sendte alle dokumenter osv. og det tog lang tid, men til sidst blev jeg verificeret, til gengæld blev tilbagetrækningen afvist for ikke at overholde platformens regler.

Og jeg brækkede ikke noget. Jeg var nødt til at læse alt, så jeg ved, at det er ubegrundet.

Men da de har fuld adgang, bad jeg om de væddemål, der havde overtrådt reglerne. De har aldrig sendt dem til mig. Og mærkeligt nok var der ingen historie om væddemålene, og det tror jeg ikke, der er den dag i dag. Og de fandt en måde at undlade at betale på og basere det på et problem, de ikke havde adgang til.

Så der var tre forskellige grunde til ikke at betale. Og da jeg fik alt, hvad de forlangte, kom de med denne undskyldning, der ikke holder vand.

Endelig skylder de mig 6.000,00 R$ (seks tusinde reais). Rettet.

Jeg havde mange samtaler med agenterne, hvoraf en endda sagde, at alt var i orden, og jeg skulle bare vente på, at pengene kom ind på min konto. Dage med ventetid.

Indskud krediteres med det samme, men betalingen tager dage, og i mit tilfælde betalte de ikke engang.

De betaler ikke, og de beviser det ikke.

Jeg fraråder at spille.

Måske ved at slå os sammen her kan vi endda få det nedtaget og få en klækkelig bøde. Jeg betaler for advokaten.

Okay, so they accused you of breaking some rules, yes, and when you talk about the bet and you mentioned the bonus, could it be that you broke the max bet on some slots? Or could it be something else? Could you show me what the casino wrote to you specifically and therefore some communication between you where they accused you?

Ja, de beskyldte mig for dette som et sidste forsøg på at undgå at betale, for jeg har været igennem det samme før, jeg har læst reglerne i fulde drag, og jeg er overbevist om, at jeg ikke har overtrådt nogen regler. Især satser over 9 reais med en aktiv bonus. Men de modsætter sig at sende mig en historie om, hvor jeg angiveligt brød reglerne, og for at hjælpe, har de ikke mulighed for en indsatshistorik; netop for at i disse tilfælde kun deres ord er gyldigt.

In this case, I would suggest you file a complaint then, so our team can have a deeper look into this.

I can see that you have already submitted one, but for a different casino. Is that right? 🤔