You need to inquire with your bank to see if a chargeback is feasible. Visit their webpages, give them a call on the help line—whichever method provides you with the details. It is up to the bank to find out; we are unable to do so. Alternatively, use Jeton in the same manner.
Make an effort to learn something on your own: https://www.jeton.com/terms-and-conditions/wallet/rest
Give it a try, please.
Jeg vil læse det omhyggeligt, men kan du rådgive mig om, hvilken grund jeg skal angive for returnering?
Jeg har allerede skrevet til tjenesten, og de skrev en begrundelse til mig, men jeg ved ikke, hvad der ville være godt at skrive for at få dem til at tage hensyn til min anmodning.
Jeg beder venligt om hjælp, det har jeg aldrig gjort før
I'm so glad you have tried! You know, I would stick with the truth.
You deposited in the casino, played, and won; sadly, the casino has not been willing to pay out. So you would like to get back the deposits.
Feel free to include the complaint link; it could help to support your claim.
Let me know how it works. Not every procedure is the same, but in any case, it's great you're trying to get back the deposit, at least. Best of luck with that!
Selvfølgelig skal jeg fortælle dig, hvordan det går
Reglerne siger klart, at casinoet ikke har ret til at tage indskud væk, det kan kun tage gevinster væk.
Derfor forstår jeg ikke, hvorfor kasinoer ikke følger dette
Great, we'll wait and see what they tell you then. I hope it turns out well. 🙂
Desværre fik jeg et svar om, at Jeton-pungen ikke er i stand til at hjælpe mig i denne sag, og at jeg er nødt til at forhandle sagen med casinoet.
Desværre er det svært at forhandle noget med casinoet, hvis casinoet slet ikke ønsker at forhandle og dermed overtræder sine egne regler.
Oh no! I'm truly sorry, because this means there is little to try by now.
Well, frankly, I think we have run out of options here. 🙁
Desværre respekterer casinoet slet ikke reglerne, og ønsker ikke at kontakte dig for at løse problemer.
Unfortunately, I'm very sorry, but I don't think there's anything more that can be done about it. We have also tried, but until the casino does not communicate, there is probably not much chance to do more.
I wish it had turned out differently. 😕
Jeg forstår det, tak for din hjælp
Men hvordan kan det være, at et casino ikke overholder sine regler, ikke engang ønsker at løse sagen og stadig får en licens til at spille?
Er der nogen, der sikrer, at et givet casino overholder dets licenser og regler?
Well, that's what a license should do. But we know very well that some of them don't work that way and are not so reliable. Unfortunately, in the online world it is getting more and more difficult. There are casinos that are dishonest and nobody can do anything about that. That's why you always have to be very well informed where you deposit your money, whether you can contact someone when something comes up. For example, when a player is looking at complaints on our site or elsewhere, whether the casino also responds or has a lot of unresolved complaints, because this can also play an important role in whether if something happens to another person, whether there is a possibility that the casino will deal with it.
But as I said, it will probably be impossible to do anything about this case unless the casino itself wants to.
Jaro, kasinoet overholder ikke reglerne, så dets vurdering bør være omkring 1,5 og lyse rødt og ikke have en rating på 4,9 i gult.
Jeg forstår det ikke, kasinoet ønsker ikke engang at samarbejde eller reagere på klager
Især da casinoet ikke kun tager gevinsterne, det værste er, at det tager spillernes indskud, dette bør beskrives i detaljer i anmeldelsen, for jeg har aldrig stødt på noget lignende, at et casino berøver sine spillere deres indskud, ingen bestemmelse i reglerne dækker dette, selv Bet Nox casino, som snød mig, tog kun gevinsterne og returnerede det indbetalte indskud til min konto
Jeg kan stadig ikke forstå, hvorfor kasinoet gjorde dette mod mig, kasinoet føles fuldstændig ustraffet, noget som dette er aldrig sket for mig, og jeg har spillet i 20 år
Er det muligt at tilføje i en casino anmeldelse, at casinoet tager spillernes indskud, måske vil casinoet efter en sådan anmeldelse komme til fornemmelse af, at sådan noget ikke kan lade sig gøre?
Jaro, kasinoet overholder ikke reglerne, så dets vurdering bør være omkring 1,5 og lyse rødt og ikke have en rating på 4,9 i gult.
Jeg forstår det ikke, kasinoet ønsker ikke engang at samarbejde eller reagere på klager
Hi there.
I believe I already explained how the Safety Index developed in relation to players' complaints or forum posts. Allow me to mention the most pressing information: the more submitted complaints that end up as unresolved, the lower its Security Index will drop. However, we just can't alter the Safety Index because you think there have been enough complaints to prove the casino is a scam. It is still a precise calculation based on every and each disputed amount.
This casino will be in red as soon as more players who have played there come here to submit their complaints. I understand your logic, but your afforemantioned value of 1.5 has no mathematical base, yet I understand you mean it as a dramatic warning for players. We would need to find concrete and proven harmful practices to add additional persecution - that gets us back to the complaints.
A theoretical paradox exists, on the other hand. Do you recall how we aim to motivate players to submit complaints despite the chances for the happy end being zero? That's exactly because such a casino should receive more black points calculated from disputed amounts these theoretical complainers would add to the total score.
We truly understand what you aim to achieve, we have the same goal in mind. On the other hand, how would it look if we altered the Safty Index every time we wanted?
Instead, we constantly ask players to consider the Safety Index only as a part of the whole casino picture. Always check user ratings, complaints and forum too.
Især da casinoet ikke kun tager gevinsterne, det værste er, at det tager spillernes indskud, dette bør beskrives i detaljer i anmeldelsen, for jeg har aldrig stødt på noget lignende, at et casino berøver sine spillere deres indskud, ingen bestemmelse i reglerne dækker dette, selv Bet Nox casino, som snød mig, tog kun gevinsterne og returnerede det indbetalte indskud til min konto
Normally, if the casino thinks they have the right to confiscate the winnings, deposits are not returned. From my perspective, you were quite lucky.
Usually, giving back deposits goes against confiscating the winnings.
Efter min mening, hvis casinoet tager gevinsterne, kan de kaldes snydere, men når casinoet tager private midler, er de ikke længere snydere, de er tyve.
Det var første gang, jeg stødte på noget som dette i mit langsigtede eventyr med kasinoer.
Det er derfor, jeg synes, det ville være værd at bemærke dette på hjemmesiden, når man gennemgår kasinoet og advarer spillere om, at kasinoet bruger sådan praksis og berøver spillere deres private midler,
Kasinoet ønsker ikke engang at starte en dialog om denne sag, jeg tror ikke på at kasinoet ikke ved at der er en åben sag fordi der sendes meddelelser til dem, kasinoet er også klar over at det bryder reglerne men gør ønsker ikke at forklare det
Kan du indrømme, at jeg har ret i dette?
Hello,
I would like to avoid generalism. I believe I already said that much in this regard previously in the past:
"In my opinion, if the casino takes the winnings, they can be called cheaters, but when the casino takes private funds, they are no longer cheaters they are thieves."
Depends on the details. If the player breaches the rules, his winnings are confiscated, and most likely the account will be closed. In such cases, casinos do not refund lost deposits or deposits at all.
Also, if a dishonest casino is going to void your winnings for any reason - just not to pay you, would you expect them to return your deposits? I just said it makes little sense due to the logic of the situation. Do you understand the nature of this information better, please?
If any casino refuses to pay out the winnings, it would sound quite innapropriate to add another warning saying, "This casino does not get back deposits" because anyone will see that Slotty Casino does not respond to the complaints in the first place. The information "High value of withheld winnings in player complaints in relation to the casino's size" is in the review.
I understand you would appreciate the review being more straightforward, but your suggestion would not help at all. Players deposit in casinos to gain winnings, not to withdraw the deposits, I'd say. Thus, a warning stating that the casino withheld the winnings also includes players' active balance in that matter of speaking.
"The casino does not even want to start a dialogue on this matter, I do not believe that the casino does not know that there is an open case because notifications are sent to them, the casino is also aware that it is breaking the regulations but does not want to explain it
Can you admit that I am right about this?"
It's not about admitting anything. I agree this casino has ignored your complaint as well, which is against fair gambling. As a result, the appropriate information is presented in the casino's review.
Believe me or not, aside from the stolen deposit, we more or less say the same.
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