2 år siden
Don't play spincity if you live in nz
SpinCity Casino – generel debat (side 3)
2 år siden
I have sent so many. Thry accepted my kiwibank one finally after about 25 times. But won't accept the bnz .
BNZ NZ do not accept international payments so its not relevant. They have all.my bank statements my phone ,rates and power accounts. My drivers licence. They just keep saying it's not verified always another excuse.
2 år siden
So at least now the payment method is clarified. Have you tried to ask the support about all these documents, as Radka suggested in her post above, perhaps? Just to be sure what is wrong with those you have already sent them, it may be in wrong format for example, so it is always better to ask the support about it. Could you try that, please?
2 år siden
Hello. Yeah, your experience was not good either, right? Is your account still closed at this casino? You can still write about the experience in your review, if you are interested. Just do so easily on this link 👈.
Redigeret
2 år siden
I still can't withdraw. I have sent so much stuff its a huge worry about my identity. We even transfered our money from these accounts in fear of how much information they have asked for. Yesterday thry asked for selfies with my bank statements which show the payments to their site. They asked for my bank card statement showing my credit card number which is crazy as no bank sends statements with your full number on the statement.
Ready to give it up as not worth risks to my identity for a few grand
2 år siden
I think these are pretty standard documents that the casino asks for. As far as the card is concerned, most of the time there are some numbers covered up. But those previous documents were already accepted by the casino ?
Also how long has this whole process of account verification been going on, please?
2 år siden
It's been 2 months.
I have provided drivers license, power bill,rates bill,phone bill,proof of bank accounts for both visas j used to deposit , 25 selfies holding each card,including photos taken professionally I paid for, bank statements,photos of the cards,bank statements again with the actual deposit showing to their site. I am still waiting to be verified. N z Bnz bank doesn't allow international payments to visa from overseas only visa payments to their site and I have asked them to not bother with the bnz card but because I can't withdraw to that anyhow . But no they still want it verify it
2 år siden
I can see that this process has been going on for quite a long time, so in this case I would recommend that you file a complaint with us.
If you are interested just click on this link. I will also add a guide that might be useful to know what you can expect.
Reason I recommend this is because we give casinos 14 days to sort out everything they need to and verify and then pay the player. But since in your case it's been quite a long time, you could probably use some help and we'll see where our team gets to.
However, since you said you verified multiple cards, isn't it possible to withdraw to another card that accepts payments from overseas ? Or are all the cards from the same bank ?
Skjult
2 år siden
Please mind your language next time. Thank you.
1 år siden
How long it Takes to spin city send my win to bank account. And it need to be veryfied
1 år siden
Hello, if you have to go through verification, you will get the money when it is successfully completed. So is that the case and do you have to verify the account or not?
Obviously it depends on the payment method how long it can take, a bank transfer can take about 5 days but for various other reasons it is sometimes even longer.
So please explain the situation to me more so I know how it is.
1 år siden
Hi am unable to withdraw my money from spincity
1 år siden
Hello, what specifically is your problem when you can't withdraw your money?
Did casino say some reason behind this action? Did you need to verify your account there or not?
Can you please give me some hints so I can better understand your situation and try to advice you or help? 🙂
1 år siden
Could you perhaps explain what just happened to you? Others may benefit from your direct experience. One way or another, I'm glad the problem is no more. 🙂
5 måneder siden
Hej. Jeg har et problem med SpinCity casinoet. Jeg har fået foretaget verifikation, og jeg har hævet penge før. For 7-8 dage siden anmodede jeg om en udbetaling, men nu hvor det var 130 euro, er de der stadig, og jeg kan ikke hæve dem. Og de besluttede, at de har brug for en masse verifikation, måske fordi jeg for nylig har ændret mit ID-kort. Det er vel derfor, de ville have det igen. Jeg sendte dem de dokumenter, de bad om til ID-kortet, og denne gang bevis på adressen. Sidste gang bad jeg ikke om det. Og her kommer hele problemet. ID-kortet blev godkendt, men beviset på adressen kan stadig ikke godkendes. Jeg sendte bankudtog på Revoluts iCard, hvor min adresse står, som den er på ID-kortet. Jeg sendte dem også et dokument fra ministeriet, som kun er et amerikansk elektronisk dokument. Jeg tog et billede af det, hvor min adresse står, og de plagede om, at der ikke er noget postnummer på dokumentet. Hvad er et mere kategorisk dokument fra Indenrigsministeriet vedrørende ændring af ID-kort i form af en bøde, fordi det var ødelagt, men fra ministeriet. Dokumenter skal underskrives eller stemples og sådan noget, accepterede de dem? Accepterer mit kort ikke revolution? Hvordan kan det være, at de ikke accepterer dem? Og hver gang jeg sender dokumentet, venter jeg i 48 timer på, at de tjekker det, og det er derfor, jeg plager dem, fordi de sender beløbet hver gang efter 48 timer i sidste sekund. Jeg kan vente på dem i to dage hver gang. Og nu plager de mig om det, fordi jeg har været i dårligt humør, og de ikke vil godkende mig i sandsynligvis otte til ti dage. Hvor mange dokumenter skal jeg sende? De finder altid på noget. Det er en hån, og det er umoralsk. Jeg bruger timevis her i telefonen på at tænke på dokumenterne, de spilder min tid. Er de normale? Det er en meget forkert holdning. Sådanne mennesker burde slet ikke have lov til at eksistere. Tak.
Automatisk oversættelse:
5 måneder siden
Hej, jeg har et problem med at hæve gevinster fra SpinCity. Jeg havde en verifikation, jeg hævede for 1 uge siden, jeg anmodede om en hævning, som jeg skal vente op til 48 timer på. Men de udbetaler altid i sidste øjeblik af den 48. time. Men denne gang var der ingen betaling, de ville have mig til at foretage verifikationen igen, fordi jeg muligvis har ændret mit ID-kort og sandsynligvis også af den grund. Den gang, udover et ID-kort, hvis de ønskede bevis for adresse, bad de ikke om det første gang, men det var der som en mulighed, men de besluttede, at de ikke ønskede det. Jeg sender dokumenterne, ID-kortet bliver godkendt, men de vil ikke acceptere bevis for adresse, fordi jeg var lidt utilfreds med de 48 timer, jeg skal vente efter hver afsendelse af dokumenter, og så har jeg i 7-8 dage ikke været i stand til at hæve, jeg tror, det er 130 euro, det er ikke meget, men vi har ret, det er deres side at vente så mange dage hver gang og endelig skrive til mig, at vi for eksempel dokumentet. Jeg sendte en kur fra mit i-kort. Jeg sendte en bankudtog fra Revolution. Jeg sendte den bøde, de pålagde mig, da jeg ændrede mit ID-kort. Et dokument udstedt af ministeriet, og de accepterede det ikke, fordi der ikke var noget postnummer. Skal du præsentere dig selv? De vil have, at jeg får udskrevet og i det mindste underskrevet erklæringen. Revolution kan ikke. I-kortet kunne ikke. Der var intet postnummer på dokumentet fra ministeriet, som er til indsendelse af dokumenter til mit ID-kort. Hvad mere vil han end, at det irriterer mig, fordi jeg har været lidt for hårdt rammet af dem. Dengang er du dum. Jeg skal vente i 48 timer, det er ikke normalt.
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SvarCiter1
5 måneder siden
Hi there,
I understand how tiring this must feel! Waiting so long and sending one document after another can really test anyone’s patience. From what you describe, it seems the casino started a new verification process because your ID card was recently changed, and that’s usually when they’re required to confirm both your identity and address again.
Casinos are often very strict about what kind of documents they can accept as proof of address. Many of them don’t accept Revolut or iCard statements, because these are fully digital banks and sometimes the address on the file isn’t considered "official" enough. They also often reject documents that don’t show a postal code or don’t have a visible signature or stamp, and that could explain why the document from the Ministry wasn’t approved either. Just my guess.
Would you happen to know what kind of document the casino would accept? Sometimes they can tell you exactly what format or source they need. For example, a utility bill, a printed and stamped bank statement, or a document issued by a government office. That would help avoid another 48-hour waiting round.
What do you think?
SvarCiter1
5 måneder siden
Jeg har ikke en regning med mit navn og adresse, så hvis jeg køber en lejlighed, får jeg den.. Jeg aner ikke, hvad jeg skal sende.
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SvarCiter1
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