in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Sadly, I'm not the casino's employee so I can't answer that. I can only guess. Furthermore, we do not deal with sports betting, it is outside our expertise. I'm sorry.
As I can see, Peter asked the casino in the complaint:
"Could you please address the player's question suggesting that the max win cap was applied twice? If this is not the case, please send the player's game history to my email address (peter.m@casino.guru)."
Let's wait for the answer.🤔
Jeg undrer mig stadig over, hvorfor dette firma har en 9,3 med så mange dårlige kommentarer... Det kommer ikke ind i bonusser, og når det gør, betaler det ikke 1,3/10, du skal give det!! Du får sikkert en belønning.
It's great that you asked 🙂.
Read this article about how we review casinos if you truly like to understand. If you check the casino's "reputation explained" tab, you'll get a better idea about what we're taking into consideration. The number of bonuses and user reviews is not included. Complaints, however, are very important and this casino handles complaints well. Just check the tab and slide down.
We focus on providing the probability that you will be treated fairly in the casino, that's what the rating means, it is not a kind of advertisement, furthermore, if any casino acts unfairly and we have proof - mainly from submitted complaints, there are consequences for the casino, reputation drop, warning, and so on - more details can be found here.
We have no evidence showing that the casino does not pay. Every player is welcome to submit a complaint if they feel mistreated, all complaints were resolved so far.
Have you experienced unfair behavior in this casino? If so, submit the complaint and our team will review the case.
in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Listen straight out there the worst casino super boss the beyond scammers simple as that the Guru casino will never never admit that they don’t get involved whatever it is. I’m saying as a player as well I totally agree with you you’re the worst casino. I don’t even know how they’re licensed straight out when I had evidence they just shut it down. That’s all they did. Don’t bother Stavros.
I'm sorry that you feel dissatisfied, but honestly, you claimed winnings that you have actually never won - based on the gaming history:
"the advert that someone won any amount lately doesn't mean that you actually won, even if it displays your name. Yes, it looks as a technical glitch and it shouldn't happen but if your winnings are not listed in your game history, there is nothing we can do to help you with this complaint.
I know it sounds harsh, but I'm not sure what you expect us to do. Have you tried the official licensing authority? Any response? Tell me, who exactly does not bother... 🙁
I et par dage nu har dette casino fundet det passende at fjerne den eneste mulige udbetalingsmetode: bankoverførslen.
Jeg havde allerede anmodet om en hævning på €484 via bankoverførsel, og det var blevet betalt inden for de 24 timer, der er fastsat i deres T&C. Så indbetalte jeg igen og fik højere gevinster. Fra det øjeblik dødsulykken har jeg ikke længere været i stand til at hæve ved bankoverførsel efter at have fjernet denne mulighed i hævningsmetoderne.
Chatsupport bliver ved med at sige, at de håber at få det tilbage snart. I mellemtiden har jeg 4 hævninger på €500 i køen, som allerede skulle være betalt og yderligere €1.000, som jeg ikke kan hæve.
Er der andre, der er stødt på dette problem?
Hello carsix79,
it's sad to see that something that used to work now doesn't work. I'm wondering...how about trying to suggest them choose a different payment method? If there should be an easier way to get your money back, I'd give it a shot. 🙂
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Nu har de genoprettet tilbagetrækningsmetoden ved bankoverførsel, men der er opstået et andet problem. Indbetalingerne foretaget af casinoet mandag og tirsdag er endnu ikke ankommet til min bankkonto. Mens den, der blev lavet i sidste uge, var ankommet samme dag.
So it's a slight progress, at least. Just confused about the wire transfer, you refer to deposit, though I'm sure you meant withdrawals, instead.
Obviously, the casino truly has issues with the payment system - or provider. 🙁. Sorry to say that, but to me, it seems we have to wait till those problems are solved.
Are you still in touch with the casino, please? I want to make sure you are not being ignored.
Ja, jeg har ikke modtaget pengene på min bankkonto for to hævninger behandlet ved bankoverførsel. Nu er de også holdt op med at betale de andre hævninger, jeg har ventet siden sidste uge.
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Jeg er begyndt at tro, at uanset hvilket casino jeg vælger at spille, vil jeg altid men altid finde problemer med udbetalinger eller andet. Mens hvem ved, hvorfor indskud til kasinoer altid er glatte som olie og aldrig rammer en hindring. Deres penge kommer altid til tiden, mens vi skal arbejde hårdt for at få dem. Nu har jeg 8 udestående hævninger på €500, som har siddet fast i dagevis, siden dette casino betaler med en dropper, og når du betaler, kommer pengene ikke ind på din bankkonto.
Jeg har anvendt en uges afkøling på min spillekonto. Når de er færdige med at betale mig, lukker jeg også kontoen på dette casino, og jeg lukker for altid med disse pokkers kasinoer på Curacao.
Ja, jeg har ikke modtaget pengene på min bankkonto for to hævninger behandlet ved bankoverførsel. Nu er de også holdt op med at betale de andre hævninger, jeg har ventet siden sidste uge.
Checked the complaint, thank you.
Just to clarify things a bit:
"On March 20 and 21 two withdrawals of €500 are marked as paid but I have not received the money in my bank account."
"Subsequently the two subsequent withdrawals were canceled by the casino due to technical problems related to the payment system. At least that's the reason the casino led me to believe."
Well to me it seems, the casino (as many others now) is dealing with technical problems bound to payment providers.
Since it has been 3 and 4 days now + plus the casino shared the technical issue with you, I guess it is just a matter of time one way or another.
As you said: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day." Sadly, now the casino has a problem.
Let's hope they solve that soon!
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Hello Yoshy2323,
I think you have not mentioned the casino is going to suffer some technical-related withdrawal issues.
As you can see in Carsix79's complaint: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day."
Since only players with issues come here and submit complaints or complain about the casinos, it truly may seem that almost every casino is bad.
The reality differs by experience, I'd say. I agree many casinos are painfully slow when it comes to the KYC, or withdrawals. Everyone can see that.
That's why we always advise players to check the users reviews and complaints alike, our rating does not include those factors.
Care to know why? Because even a good and fair casino falls into issues from time to time, happy players with good experiences simply can't be counted, while players with complaints can. Hence we lower the rating if the complaint ends as unresolved. Not ideal, I know.
Could you come up with a better solution?
Tekniske problemer kommer altid, når de skal betale. Jeg spekulerer på, hvad disse tekniske problemer er ved at foretage en bankoverførsel. Det er åbenbart kun kasinoer, der har dem. Hvem ved hvorfor man skal betale med bankoverførsel i stedet, der er ingen sådanne problemer. Penge kommer altid til dem uhindret.
Since I keep an eye on the situation in the global financial market - banking sector, I'd say the increased number of similar "issues" bound to any kind of payments goes in hand with the ongoing situation there. Do you know how many banks are in trouble seeing help from the local governments? Well, many. Have you heard about Credit Suisse? Now it seems Deutsche Bank is a bit nervous too. Plus additional restrictions were set to prevent money flow to "restricted territories" or intentionally hazardous countries" - this matter is related to the war in Ukraine and sanctions embarged on Russia. I'm convinced many casinos are desperate because such things are completely out of their reach still they need to keep all international payments working, so they don't lose customers. Sending money from the casino works differently than sending money to the casino, did you know that?
In general, when some intermediary banks get involved, the transfer can be complicated and delayed.
I hope this casino will find the solution soon!
Lad mig forstå, hvad alt dette har med min sag at gøre?
Mine hævninger er blevet markeret som betalte, men jeg har ikke modtaget pengene på min checkkonto.
Så det faktum, at bankerne er i problemer, hvad har det at gøre med de penge, der skal overføres fra et kasino ved bankoverførsel? Er Superboss nu blevet en bank?
Ifølge din teori skal alle bankoverførsler i verden blokeres. Jeg modtager og udfører overførsler hver 2-3 dag uden problemer.
Desuden mener jeg ikke, at Italien kan defineres som et farligt land eller et begrænset territorium.
Jeg gentager her, at vi taler om bankoverførsler markeret som udført, men aldrig modtaget på min bankkonto.
Jeg vil gerne have, at min klage behandles hurtigere.
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