Verde Casino – generel debat (side 11)

Jeg skrev i chat, og de fortalte mig, at jeg skulle skrive til support@... for at fjerne adgangsbegrænsningerne.. fortalte de dig det samme?

De skriver også til dig i chatten for at ændre din e-mail-adgangskode, fortælle dem den nye adgangskode. send en e-mail om at du ikke er afhængig af gambling... alt bla bla bla for at forhindre mig i at få adgang...

Jeg er ved at miste håbet nu, pengene vil være tabt

I see that you also had the same experience but according to what I saw you also got paid yes? Did the casino explain to you why they blocked your account? Is this just some kind of investigation? Could you have made a normal withdrawal later and played on? 🤔

It would be good to write from one account and not from multiple accounts and get the feeling in the players that several players have managed to cross the same thing here. Would it be possible to do that and therefore not create a fake conversation? If you don't stop this, you will be banned from the forum.

I certainly wouldn't give a changed password to anyone, they don't have the right to ask anything like that. 

Anyway, when you talk about addiction, have you ever mentioned to the casino that you're addicted? I saw that mentioned in your complaint. If they ask you to send them an email like that, and you have to write to them, I don't see the problem, but of course only if you are not really addicted. 

Don't lose hope, I see that the casino also replied in the complaint and it is possible that it will be solved somehow.

Just be patient. ☘️

Jeg svarede selvfølgelig, at jeg ikke er misbruger... faktisk spillede jeg ikke, mens jeg ventede på at modtage betalingen, og de blokerede mig.

Nu gjorde jeg hvad de bad om... lad os se om de giver mig adgang til min konto uden at miste mine penge

Definitely, you have done well and therefore it is important to cooperate with the casino. If you are not sure about something, feel free to write. Also, it's good to share new things in the complaint thread first of all, because that's where the expert is dealing with the situation. 

I hope the case will turn out well.

Nu er problemet, at så snart jeg åbner chatten, hacker nogen kontoen og beder om at ændre e-mailen for at få adgang til min konto.

Jeg er meget bekymret for at miste mysterierne 5195 euro

So if they hacked it, they'd probably change the email themselves, wouldn't they? What makes you think someone hacked your account if they're only asking you to change your email. Don't change it. 

Anyway, it's the casino asking you to do it, or is it live chat?

Betalinger modtaget...

So that's perfect news, after all you wrote I thought it wouldn't happen anymore. 

Could you please update your complaint that you have received the money. 

I look forward to see that and hope you don't run into anything like this again in the future. ☘️🤞

Verifikationen tager nu længere end en uge. Udbetalingen afvises i overensstemmelse hermed. Jeg har aldrig haft en udbetaling forsinket så længe før.

Hvornår skal jeg indgive en klage?

@denni7 brother verification is completed within 48 hours in verdecasino,

what is your registered email in the casi

no,

We usually give casinos 14 full days to proceed with the withdrawal before we can intervene. So it is up to you when and if you file a complaint, we will surely try to help.

May I ask if this is your first withdrawal request at this casino?

How would you help this player by knowing his email, please?

Do you work at this casino, perhaps?

It is not safe to share this kind of information, and we always suggest our users not to do that, you know.

Ja, min første anmodning om tilbagetrækning. Kasinoet har nu godkendt min verifikation. Jeg bemærkede sent, at jeg havde en e-mail fra kasinoet, hvor jeg anmodede om en selfie af mig med et billede. Der var ingen omtale af dette på casinoets hjemmeside, bare "behandles". Så en bemærkning til de andre, hvis det tager usædvanlig lang tid: Tjek også din e-mail-indbakke.

Udbetalingen er her ikke endnu, men kommer helt sikkert snart, det er alligevel ikke et stort beløb 🙂

brother what is your email address,

you will receive withdrawal within 2 hours

That is an important thing to do, to check the emails, for sure. Sometimes this kind of emails can even finish in a spam folder, as it happened many times to lot of users.

I am glad that it is going well now, and please inform us whenever you receive your money.

I believe that I have already asked you what is the reason for asking the email address from this user, please?

This is a confidential information and is never good to share it on forum.

Please explain to us how could you help this player to get his money, as you say.

We won't be happy to get you restricted from this forum because of a suspicious activity you actually do with this kind of offer.

Jeg glemte desværre at svare dig

ja jeg har allerede modtaget mine penge!