De er forskellige grupper, men jeg havde bedt om selvudelukkelse fra alle sider med Curacao-licens, og 20bet havde forsikret mig om det. Hjælp mig venligst med at få pengene tilbage. Jeg er desperat, og jeg tænker på selvmord
Hello,
Please allow me to ask you a question. I want to make sure I understand you completely to prevent any potential miscommunication.
Did you reach out to the licensing authority requesting self-exclusion from all their listed sites?
Or did you ask the casino to self-exclude you from "sister casinos" and any others within the group, please?
Small details have quite different consequences. As Jaro explained:
"the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit."
Would you kindly explain how and where you have excluded yourself, please. It's important.
Additionally, I advise taking all necessary precautions to avoid casinos. Have you tried the Betblocker, please?
Does this issue also concern Wazamba Casino?
Hej, jeg bad kasinoerne om at udelukke mig selv fra alle websteder med en Curacao-licens, og de forsikrede mig. Nu er tingene 2 eller 20 bet respekterede ikke min anmodning eller wazamba ignorerede det. Faktum er, at jeg ikke skulle have og ikke kunne spille, og i stedet var det muligt. Hjælp mig venligst.
If you tell a casino to self-exclude you from others that have a Curacao license how do you think they should do it ? After all, one casino cannot self-exclude you from all casinos that have some kind of license. It would be more realistic to write to the licensing authority to exclude you from their casinos. So Wazamba and the other casino ignored your request for exclusion yes ? They wrote you nothing and ignored you ?
It occurs to me that in such a situation you can open a complaint with us and our team can look into it.
If you are interested you can open it here on this link.
What do you think, will you go for it ?
hej
hvis du beder om selvudelukkelse på et ADM casino, gør de det på alle sider. 20bet forsikrede mig om dette, men sådan var det ikke. Så enten respekterede 20bet ikke min anmodning, eller også respekterede wazamba ikke selvudelukkelsen
Well, you can file a complaint on the link I posted if you need help and we'll see what can be done. If you decide to take that step let me know if anything interests you. 🙂
hej
Linket virker ikke.
Kan du hjælpe mig?
Tak
Jeg har åbnet klager. Hjælp mig venligst
Godaften, jeg havde en god oplevelse i spillet, jeg havde gode gevinster, men da det blev tid til at hæve, var det forkert. Jeg har ventet i 5 dage på min indbetaling og stadig intet 🥺
Godaften, jeg havde en god oplevelse i spillet, jeg havde gode gevinster, men da det blev tid til at hæve, var det forkert. Jeg har ventet i 5 dage på min indbetaling og stadig intet 🥺
Is this your first withdrawal at this casino, or have you had some others before?
Sometimes it may take a bit longer to get the money, especially if the verification process has not been done yet. So hopefully you will be able to get to your winnings soon.🤞
Do you have any updates for us, perhaps?
Casino wazamba tager absurd lang tid at behandle udbetalinger! Det tager for lang tid
Are you waiting for a withdrawal yourself, perhaps? How long has it been?
Der er gået 4 dage, og jeg har ikke modtaget den endnu
Der er en pix mulighed for tilbagetrækning. Dette er normalt øjeblikkeligt, men jeg har bedt om det i 4 dage og stadig intet.
And may I ask if your account is fully verified at this casino? Did you have any successful withdrawals there before?
De sagde, at for nu var der ingen grund til at tjekke, dette er min første hævning på kasinoet, jeg udfordrede i chatten, de lovede betaling i denne uge, det er 6 dage siden, jeg anmodede om hævningen, de sagde, at hævningen var mellem 3 - 6 hverdage, men det er lang tid at trække sig tilbage, mens andre bookmakere er øjeblikkelige.
Are you able to get in touch with the casino to ask about the delay? Hopefully they will be able to explain it.
We'll wait for your reply to see what you find out and be ready to help you out in case you'll need it.
I have a problem with Wazamba. I now have about $2,000 in my account. During the withdrawal attempt, which lasted about 2 weeks, it was subsequently canceled and wazamba asked for additional information such as address confirmation, citizenship, selfie. I provided everything. I deposit the account via crypto. When trying to withdraw, I was forced to use a family member's card for account verification due to the temporary inability to use my own.
Now the situation is such that wazamba has blocked the account due to the conditions they have, that the deposited money intended for the game must come from the owner's funds. I did that (crypto) but only used the family card to verify. I have written everything to them. Now I have been waiting for Wazamba's statement for the third week. I have everything documented from everyone, tickets, etc., etc., and I am ready to resolve the matter through other authorities as well.
I want to ask if anyone has a similar experience? How should i continue if they do not answer me?
De foretog hævningen i dag, men det tog utrolige 8 dage at falde ind på min bankkonto, tak for din opmærksomhed, du er utrolig, jeg vil ikke spille på wazamba igen, det tager for lang tid.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
