Well, that doesn't bode well, but I saw that Stefan invited the casino to respond to your complaint, so I'm curious how he's going to defend it. I'm quite interested in what's going on and therefore whether you'll get paid the full jackpot. I didn't think it would be that big of a deal, but we'll see what the casino does when they respond, if they do.
Jaoooo....se seneste svar på klagen🙂
I see that you managed to go forward, but the disputed amount is 27k and the casino said that you will get 3 payments of €500 each. So should that be correct ? 🙂
Jeg tror, de vil betale for alt. Lidt ad gangen
Well then, it looks like it's on the right track of what we definitely needed to hear. Feel free to update you when you get your money in instalments.
Congratulations again and I hope this wasn't your last jackpot. 😁☘️🎉
Jeg har anmodet om en hævning på €300 på et kort ved flere lejligheder, og de annullerer hævningen, de fortæller mig, at der er et problem med den type hævning, når jeg har gjort det sådan i et år, de fortæller mig at gøre det ved bankoverførsel, jamen så har jeg gjort det sådan her, de accepterer min hævning og igen har jeg saldoen på min casino konto, den når ikke banken.
Hey, I'm sorry to hear that. Did you also ask why when you use the alternative, the money does not come to you and is still returned only to your account ?
Also, I noticed that you filed a complaint, so our team will try to assist you and we'll see where it goes.
Mange tak
God dag,
Hvem af jer har nye oplysninger om Casino Wazamba og Co.
Min sidste information er, at der er indgivet konkurs.
Så spørger jeg mig selv, hvorfor dette firma stadig må drive kasinoerne.
Hvis nogen kan give mig information, mange tak.
LG Anja
Hello. We do not have any kind of information regarding the bankruptcies, as you said. Could you provide any evidence about it, perhaps? I am sure our data team would like to have a look.🤔
Jaro hej...fordi efter at de har betalt 8.000 euro nu vil de have kontoudtoget på min bankkonto. Tror du, det er en måde at ikke betale mig gevinsten på?
Hey, I don't think that's something they wouldn't want to pay you for. Sometimes there is a sort of, let's say, additional verification that players have to undergo and if everything is in order, I don't see why the casino shouldn't pay you out. So I would cooperate in this case and if there are difficulties, you can contact us. You think you can handle it? 🙂
Det håber jeg. Jeg har allerede sendt alle de ønskede dokumenter til både kasinoet og Stefan. Kan du give Stefan besked? Han har ikke svaret i mange dage
Stefan must have seen it, but he is currently waiting for a reply from the casino, so maybe that's why he hasn't replied to you. Let's see if all the documents are in order and what happens next.
Godmorgen, jeg havde anmodet 22bet og 20bet om at selvudelukke mig fra alle sider med en Curacao-licens. På trods af dette tillod Wazamba mig at registrere mig. Jeg er ludoman og i behandling, og de respekterede ikke selvudelukkelsen. Jeg beder om tilbagebetaling af summen af 5000 euro, da jeg ikke burde og kunne have spillet. Kan du hjælpe mig? Tak
Hi, the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit.
Please let me know how the whole thing goes.
I would also like to mention that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
So, if you have a problem you can try this site and protect yourself more.
De er forskellige grupper, men jeg havde bedt om selvudelukkelse fra alle sider med Curacao-licens, og 20bet havde forsikret mig om det. Hjælp mig venligst med at få pengene tilbage. Jeg er desperat, og jeg tænker på selvmord
Hello,
Please allow me to ask you a question. I want to make sure I understand you completely to prevent any potential miscommunication.
Did you reach out to the licensing authority requesting self-exclusion from all their listed sites?
Or did you ask the casino to self-exclude you from "sister casinos" and any others within the group, please?
Small details have quite different consequences. As Jaro explained:
"the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit."
Would you kindly explain how and where you have excluded yourself, please. It's important.
Additionally, I advise taking all necessary precautions to avoid casinos. Have you tried the Betblocker, please?
Does this issue also concern Wazamba Casino?
Hej, jeg bad kasinoerne om at udelukke mig selv fra alle websteder med en Curacao-licens, og de forsikrede mig. Nu er tingene 2 eller 20 bet respekterede ikke min anmodning eller wazamba ignorerede det. Faktum er, at jeg ikke skulle have og ikke kunne spille, og i stedet var det muligt. Hjælp mig venligst.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
