Did you already pass the verification at this casino, or it is not needed?🤔
I hope that you will receive the money soon, so you're able to request another withdrawal then.
Please keep us informed how it goes, and we'll be ready to help if needed.
Indtil videre er ingen verifikation nødvendig, ingen penge er kommet til dato, endsige den godkendte udbetaling. Der er gået 7 dage nu.
I see. Our complaint team is only able to intervene after the 14-day period, so hopefully until then you will receive the money.
Please keep us informed.
Er der nogen, der har oplysninger om tilbagetrækningen? i morgen er den 3. dag for den første udbetaling, men min konto er ikke blevet bekræftet endnu
og indtil videre har chat fortalt mig, at jeg ikke har brug for det?
Har du allerede noget?
Er der nogen, der har oplysninger om tilbagetrækningen? i morgen er den 3. dag for den første udbetaling, men min konto er ikke blevet bekræftet endnu
og indtil videre har chat fortalt mig, at jeg ikke har brug for det?
They told you that verification is not neccessary, right?
Have you ever withdrawn from this casino before? Which payment method did you use?
Jeg indsatte 250 euro med EPS i går, min bank hævede beløbet og jeg fik det ikke på min casinokonto... Supporten ved ikke hvor pengene er, trist at man ikke bare kan indbetale dem i 2025. ..
And did you contact the payment provider to see if everything really went well? I also read what you wrote the first time and there you had a problem with the withdrawal and here you describe the deposit, so are both situations valid or is it just that you didn't get the money to your player account?
I paid with my card and won, but after 3 days nothing happened, no check, no withdrawal, so I gambled the prize, a few days later I wanted to pay again but this time with EPS and the money has not arrived in the account ..so the current problem is that the money is gone
I see, so do you know if the casino has a third party provider that it uses to process financial transactions? Maybe they could start an investigation on that money. It's tricky if your bank tells you that everything went fine and the casino doesn't get the money or it doesn't get credited to your account. Therefore, I would start as I have described.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
