Jeg vil beskrive min situation relateret til PH kasinoet, jeg havde en konto der i mange år, for nylig, da jeg forsøgte at hæve, blev mine udbetalingsanmodninger afvist, og jeg blev informeret om, at jeg ikke kan spille fra det polske område, jeg talte med dem for fra sidste måned, og deres svar har altid været det samme, vil du ikke modtage tilbagetrækning, fordi du er i Polen, der er intet Polen i lande, der er forbudt i vilkårene og betingelserne på hjemmesiden, og det var umuligt at forklare dem, at jeg havde en konto på hjemmesiden i 10 år, og jeg havde lavet mange indbetalinger før og spillet for rigtige penge, mine penge sad fast.
I morges skrev jeg en e-mail, der beskrev situationen med screenshots osv. til tre e-mailadresser:
certria@gaminglicences.com
compliance@emoore.com
complaints@gaminglicences.com
Jeg modtog ikke et svar fra nogen af dem, men efter et par timer modtog jeg en e-mail fra UsoftGaming (phcasino), om at de ville acceptere at hæve hele min saldo og lukke min konto, jeg loggede ind på min konto og hævede pengene Jeg modtog på få sekunder til min Crypto-pung.
Jeg ved ikke, hvilken e-mail-modtager ud af de tre nævnte, der hjalp, fordi jeg sendte tre e-mails i morges på samme tid, men det er 100% sikkert, at kun takket være dette, har Usoftgaming accepteret at hæve mine penge, fordi de ikke har svaret til mine e-mails i 2 uger, og i dag sender de mig e-mail og indvilligede i at trække mig, efter at jeg havde skrevet klager til de tre ovennævnte adresser.
I will describe my situation related to the PH casino, I had an account there for many years, recently when I tried to withdraw, my withdrawal requests were rejected and I was informed that I cannot play from the territory of Poland I talked to them for the from last month and their answer has always been the same, you will not receive withdrawal because you are in Poland, there is no Poland in countries prohibited in the terms and conditions on the website and it was impossible to explain to them that I had an account on the website for 10 years and I had made many deposits before and played for real money, my funds were stuck.
This morning I wrote an e-mail describing the situation with screenshots etc. to three e-mail addresses:
certria@gaminglicences.com
compliance@emoore.com
complaints@gaminglicences.com
I didn't receive a reply from any of them, but after a few hours I received an email from UsoftGaming (phcasino) that they would agree to withdraw my entire balance and close my account, I logged in to my account and withdrew the funds I received in a few seconds to my Crypto wallet.
I don't know which email recipient out of the three mentioned helped because I sent three emails this morning at the same time, but it is 100% certain that only thanks to this Usoftgaming agreed to withdraw my funds, because they haven't responded to my emails for 2 weeks, and today they send me e-mail and agreed to witdhraw after I wrote complaints to the three addresses mentioned above.
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