Geia sou. I can see that you were able to submit a complaint, and it is now waiting to be reviewed by our team.
Please stay put, and we'll get back to you soon. Hopefully, together, we'll be able to solve everything.
Have you received any news from the casino by now, perhaps? If you have any news, please forward it to us.
Nej, jeg har ingen oplysninger, hver dag sender jeg dem for at forklare mig, hvorfor de ikke returnerer mine indskud på 580 euro, der er blevet konfiskeret, fordi jeg ikke vidste, at duplikatkonti er forbudt, og det gør de ikke svar mig. Jeg har ikke modtaget nogen mail fra kasinoet i over en måned, mens de sender hver dag for at forklare mig, om det er lovligt, at de har konfiskeret indbetalingerne uden at returnere
In such a case, I really want to see what our complaint team will be able to do. I just need to wait a bit so they can investigate.
Just please, from now on, keep in mind to always read the terms at each casino before depositing. You can avoid such issues, for sure.🙏
Ingen har svaret mig, om det er lovligt, at n1 casino ikke har refunderet mig de 580 euro af de indskud, det har konfiskeret, og hvorfor kundeservicen aldrig svarer mig casinoet
As I can see, your complaint was closed as unjustified due to the reasons Veronika wrote there as such: "Creating multiple accounts is forbidden because it can be used to exploit bonuses or evade restrictions, which can lead to unfair advantages and complications for both the casino and other players."
Also, to answer your question regarding the legality of the casino's approach,. As we are not lawyers here, we really cannot give you an answer to this kind of question. The only thing we can say is that the casino’s Terms and Conditions clearly stated that creating multiple accounts was prohibited, and violating those led to the forfeiture of funds.
Unfortunately, we cannot influence the support to answer its players, even though we believe that they always should do that.
I hope that this helps you next time to avoid making this kind of mistake.
Jeg har forklaret dig mange gange, at i mit tilfælde blev der ikke brugt nogen bonus, fordi indbetalingerne blev konfiskeret fra begyndelsen, og ingen tilbagebetaling er foretaget, og kasinoet svarer mig aldrig, så jeg ved, hvad der er sket.
The most crucial thing, in my opinion, is to remember that the complaint was turned down because of multiple account breaches. Aside from anonymous casinos, this is just not allowed.
There have been very few complaints that I have seen resolved, even in cases where the player had a valid reason for breaking multiple account rules.
We truly do not want to argue with you or lecture you, but I think your additions have little significance to the primary problem raised by making multiple accounts.
I'm sorry.
Du har aldrig svaret mig, hvis du har kontaktet n1 casino, og hvis det er lovligt at konfiskere mine indskud uden refusion
Hello,
we admins don't contact casinos, and as I believe I have explained, we don't provide legal advices. We consider w´hether caisnos act fairly or not. Thus, if you prefer to discuss law and law statements, I strongly recommend consulting with a lawyer. Preferably one skilled in gambling matters.
Since you have submitted the complaint, the complaint handler may get in touch with the casino representative if necessary. It is one of the most likely steps during uncertain circumstances described in the instructions for players. In any case, you will be informed of every development, but it never hurts to read the guide I mentoned.
I'm sorry it has been more than three weeks since we discussed the matter; hence, I would leave the details for the complaint, because I can't recall much. Furthermore, this is a forum, and we do not resolve issues here for that; I believe it is not that serious. I'll try to keep up with the progress at least.
Tyve og bastards
Kasinoet bliver ved med at afvise mine mails, der ikke besvarer min chat, og en casinomedarbejder forsøgte at vildlede mig ved at lyve, at tilbagebetalingen er foretaget
Indtast det ikke med nogen adgangskode
Kasinoet bliver ved med at afvise mine mails, der ikke besvarer min chat, og en casinomedarbejder forsøgte at vildlede mig ved at lyve, at tilbagebetalingen er foretaget
Hmm, like Radka said, we'll have to wait for our complaint team to find out and if they can help you. The casino not responding to you is certainly not pleasant, but there is nothing more to do than wait and see how it develops. So it would be possible and if you learn something new you could say so. I hope this will be dealt with fairly as soon as possible.
n1 casino er et fupnummer medarbejderne har konfiskeret mine indskud de bad mig om mine oplysninger for at foretage en refusion, og de refunderede mig aldrig, og der er heller ingen måde at kontakte dem på, fordi de ikke svarer, pas på n1 casino og guru casino har ikke gjort noget væk fra n1 casino er en fidus
Unfortunately, we couldn't help you any further with your complaint due to the fact that you have violated the rule and opened a duplicate account, which is clearly stated in the casino terms as prohibited.🤷♀️
Please make sure to read the full terms every time before depositing in any online casino to avoid issues like this.🙏
Kasinoet har bedt om mine oplysninger for at foretage tilbagebetalingen. Jeg har sendt alt, og tilbagebetalingen kom aldrig så mange måneder, at de forsøger at vildlede mig og snyde mig
Oh, that's bad.
Frankly, not much to help with, I'm afraid. The situation would be much easier if your case regarding claimed refunds wasn't closed as unjustified. I'm sorry to see our opinions vary.
Så der har ikke været nogen kontrol af, at 13 kasinokonti blev oprettet med falske detaljer uden nogen bekræftelse og verifikation fra kasinoet, og de tillod alle disse konti at blive indsat fra det samme kort?
Hvorfor svarer du mig ikke? Hvorfor er n1 casino dækket Jeg vil have dig til at fortælle mig, hvad jeg skal gøre for at afsløre svindelen. Jeg vil appellere til retsforfølgningen af cyberkriminalitet, hvorfor er der oprettet 13 konti med falske detaljer uden nogen bekræftelse og identifikation, og der blev foretaget indbetalinger til alle konti fra samme kort? Er det ikke ulovligt for kasinoet at tillade, at det samme kort bruges på mere end én konto?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
