1 måned siden
Jeg har ikke beskrevet hvorfor jeg ikke får mulighed for at skrive det jeg prøver at skrive er slettet men jeg har sendt dig beskrivelsen af situationen i en e-mail
Automatisk oversættelse:
N1 casino fidus? (side 8)
1 måned siden
So, you've got a problem in your complaint, huh? So try to open it in anonymous/incognito window and see if it keeps getting deleted. Alternatively, where did you send the email, to what address please?
1 måned siden
Jeg har foretaget en indbetaling på 580 euro på en dubletkonto uden at vide, at det ikke er tilladt, og kasinoet har konfiskeret indbetalingerne, lukket kontoen, har ikke returneret de 580 euro, der er blevet konfiskeret, og svarer ikke på mine e-mails vedr. sag
Automatisk oversættelse:
1 måned siden
Geia sou. I can see that you were able to submit a complaint, and it is now waiting to be reviewed by our team.
Please stay put, and we'll get back to you soon. Hopefully, together, we'll be able to solve everything.
Have you received any news from the casino by now, perhaps? If you have any news, please forward it to us.
1 måned siden
Nej, jeg har ingen oplysninger, hver dag sender jeg dem for at forklare mig, hvorfor de ikke returnerer mine indskud på 580 euro, der er blevet konfiskeret, fordi jeg ikke vidste, at duplikatkonti er forbudt, og det gør de ikke svar mig. Jeg har ikke modtaget nogen mail fra kasinoet i over en måned, mens de sender hver dag for at forklare mig, om det er lovligt, at de har konfiskeret indbetalingerne uden at returnere
Automatisk oversættelse:
1 måned siden
In such a case, I really want to see what our complaint team will be able to do. I just need to wait a bit so they can investigate.
Just please, from now on, keep in mind to always read the terms at each casino before depositing. You can avoid such issues, for sure.🙏
1 måned siden
Ingen har svaret mig, om det er lovligt, at n1 casino ikke har refunderet mig de 580 euro af de indskud, det har konfiskeret, og hvorfor kundeservicen aldrig svarer mig casinoet
Automatisk oversættelse:
1 måned siden
As I can see, your complaint was closed as unjustified due to the reasons Veronika wrote there as such: "Creating multiple accounts is forbidden because it can be used to exploit bonuses or evade restrictions, which can lead to unfair advantages and complications for both the casino and other players."
Also, to answer your question regarding the legality of the casino's approach,. As we are not lawyers here, we really cannot give you an answer to this kind of question. The only thing we can say is that the casino’s Terms and Conditions clearly stated that creating multiple accounts was prohibited, and violating those led to the forfeiture of funds.
Unfortunately, we cannot influence the support to answer its players, even though we believe that they always should do that.
I hope that this helps you next time to avoid making this kind of mistake.
1 måned siden
Jeg har forklaret dig mange gange, at i mit tilfælde blev der ikke brugt nogen bonus, fordi indbetalingerne blev konfiskeret fra begyndelsen, og ingen tilbagebetaling er foretaget, og kasinoet svarer mig aldrig, så jeg ved, hvad der er sket.
Automatisk oversættelse:
1 måned siden
The most crucial thing, in my opinion, is to remember that the complaint was turned down because of multiple account breaches. Aside from anonymous casinos, this is just not allowed.
There have been very few complaints that I have seen resolved, even in cases where the player had a valid reason for breaking multiple account rules.
We truly do not want to argue with you or lecture you, but I think your additions have little significance to the primary problem raised by making multiple accounts.
I'm sorry.
2 uger siden
Du har aldrig svaret mig, hvis du har kontaktet n1 casino, og hvis det er lovligt at konfiskere mine indskud uden refusion
Automatisk oversættelse:
2 uger siden
Hello,
we admins don't contact casinos, and as I believe I have explained, we don't provide legal advices. We consider w´hether caisnos act fairly or not. Thus, if you prefer to discuss law and law statements, I strongly recommend consulting with a lawyer. Preferably one skilled in gambling matters.
Since you have submitted the complaint, the complaint handler may get in touch with the casino representative if necessary. It is one of the most likely steps during uncertain circumstances described in the instructions for players. In any case, you will be informed of every development, but it never hurts to read the guide I mentoned.
I'm sorry it has been more than three weeks since we discussed the matter; hence, I would leave the details for the complaint, because I can't recall much. Furthermore, this is a forum, and we do not resolve issues here for that; I believe it is not that serious. I'll try to keep up with the progress at least.
2 uger siden
Tyve og bastards
Automatisk oversættelse:
2 uger siden
Kasinoet bliver ved med at afvise mine mails, der ikke besvarer min chat, og en casinomedarbejder forsøgte at vildlede mig ved at lyve, at tilbagebetalingen er foretaget
Automatisk oversættelse:
2 uger siden
Indtast det ikke med nogen adgangskode
Automatisk oversættelse:
2 uger siden
Kasinoet bliver ved med at afvise mine mails, der ikke besvarer min chat, og en casinomedarbejder forsøgte at vildlede mig ved at lyve, at tilbagebetalingen er foretaget
Automatisk oversættelse:
2 uger siden
Hmm, like Radka said, we'll have to wait for our complaint team to find out and if they can help you. The casino not responding to you is certainly not pleasant, but there is nothing more to do than wait and see how it develops. So it would be possible and if you learn something new you could say so. I hope this will be dealt with fairly as soon as possible.
