How to contact the Antillephone N.V. (Curaçao) licensing authority (side 9)

That's not true, the KGC Kahnawake Gaming Commission forced Leon and Twin Casino, from the Moonlite NV Group, to return all the money deposited in the house because it was proven that it was already self-excluded in the past. CEG Curaçau E Gaming forced Casino BetOnRed and Uno Digital Media BV to return €820 last week for the same reason. If there is sufficient evidence and the customer is right, the regulatory authority will help!

but in this case as with Antillephone NV and the Complaince team is Emoore NV.. both with very bad reputation.. they rarely respond to anyone. But the case of Roku and BetTilt has already been handed over to the regulatory entity... but Antillephone NV has not yet given a decision nor has it responded

Não é verdade isso, a KGC Kahnawake Gaming Commission obrigou a Leon e Twin Casino, do Grupo Moonlite N.V a devolver todo o dinheiro depositado na casa porque ficou provado que já estava auto excluído no passado. A CEG Curaçau E Gaming obrigou o Casino BetOnRed and Uno Digital Media B.V. a devolver 820€ a semana passada pelo mesmo motivo. Se existirem provas suficientes e o cliente tiver razão, a entidade reguladora ajuda!

mas neste caso como é com a Antillephone N.V e a equipa de Complaince é a Emoore NV.. ambas com muito má reputação.. raramente respondem a alguém. Mas o caso da Roku e BetTilt já está entregue á entidade reguladora.. mas a Antillephone N.V ainda não deu a decisão nem respondem

If the Casino is "big" and makes a lot of money, it won’t close from one moment to the next. Take the case of Casino Leon Bet.. they refunded me €9360 very quickly so as not to get upset or tarnish the reputation of the Casino.. and it is also an illegal Casino in Portugal. However, the regulation of KGC, which curiously comes from your country Canada 🇨🇦, is much better than that of Curaçao. The Kahnawake Gaming Commission helped me a lot. The CEG too... the problem with the illegal casinos in Curaçao are practically all sublicenses issued by Antillephone NV

Se o Casino for "grande" e faturar bastante não vai fechar de um momento para o outro. Veja o caso do Casino Leon Bet.. devolveram-me 9360€ até rapidamente para não se chatearem nem manchar a reputação do Casino.. e também é um Casino ilegal em Portugal. No entanto a regulação da KGC que curiosamente é do seu país Canadá 🇨🇦 é muito melhor do que a de Curaçau. A Kahnawake Gaming Commission ajudou-me imenso. A CEG também… o problema com os casinos ilegais de Curaçau são todos praticamente com sub licenças passadas pela Antillephone N.V

Hi, how do you know that the CEG decided that it has to be paid back?

the whole UNO Digital group is totally shady

Hi, woher weist du dass die CEG entschieden hat, dass es zurückgezahlt werden muss?

die ganze Gruppe von UNO Digital ist total zwielichtig

Because they have already refunded my money, and before the CEG Regulator's decision they didn't even respond to loool emails or when they did respond it was to say that it was impossible to recover money spent on gambling. After CEG's decision, they quickly sent an email apologizing and asking for my IBAN to carry out the transfer.

Came directly from the parent company

€820 Transfer "Udm Processing Services Ltd"

Porque já reembolsaram o meu dinheiro, e antes da decisão do Regulador CEG nem respondiam aos emails loool ou quando respondiam era para dizer que era impossível reaver dinheiro gasto em jogo. Depois da decisão da CEG, rapidamente enviaram um e-mail a pedir desculpa, e a pedir o meu IBAN para efectuarem a transferência.

Veio diretamente da empresa matriz

Transferência De 820€ "Udm Processing Services Ltd"

Thanks for your answer. OK, can I ask what the refund was for? Was it a collected profit or the deposit?

Danke für deine antwort. Ok, darf ich mal fragen für was die Erstattung gewesen ist? War es ein eingezogener Gewinn, oder die Einzahlung?

Kæmp til det sidste gutter! Jeg har inddrevet penge fra Leon (9360€) BetOnRed (820€) og nu mangler der 4500€ fra Roku/BetTilt. Dette var alle huse, som jeg tidligere var selvudelukket, og som jeg kunne bevise, at der ikke var nogen KYC eller spillerbeskyttelse, selv med høje indskud!

Penge brugt på gambling! Jeg er en afhængig spiller, allerede selv udelukket fra disse kasinoer .. men de lokkede mig alle tilbage med tilbud fra VIP-managere ... loool høje bonustilbud .. Jeg mener, de burde ikke engang kontakte en syg tvangsspiller .. deres skyld ! Mistede næsten mit liv til dette kasinoer!

Great. 👌 I'm happy for you ☺️

I also have a case pending with CEG, but in my case it's a refund of the deposit because my country is not allowed. Guru doesn't process such cases without winnings, which I can completely understand. The whole group deleted the existing players at the beginning of the year, but you can register again. For me, these are not clear rules. I also excluded myself after that, but I still get advertising from everyone in the group!

Prima. 👌 Freut mich für dich ☺️

ich habe auch einen Fall bei der CEG in Bearbeitung, aber in meinem Fall ist es die Erstattung der Einzahlung, weil mein Land nicht erlaubt ist. Guru bearbeitet solche Fälle ohne Gewinn nicht, was ich vollkommen verstehen kann. Die ganze Gruppe hat Anfang des Jahres die bestehenden Spieler gelöscht aber neu registrieren kann man sich. Für mich sind das keine klaren Regeln. Ich hatte mich danach auch selbst ausgeschlossen aber Werbung von allen in der Gruppe bekomme ich immer noch!

Har du prøvet at klage over askgamblers, casinomeister og TrustPilot? For mere latterligt, som det ser ud til, så tager dette casinoer TrustPilot MEGET mere seriøst end noget andet 😅 Jeg tror, det er fordi det er en international klage. Lige meget hvilket land du er, er der kun én TrustPilot-profil for hvert selskab/casino 😅 så de plejer at svare der .. selv deres overholdelse Team svarer eller vil ringe til dig for at prøve at indgå en aftale. Med BetOnRed gjorde TrustPilot-klagen tilbagebetalingsprocessen meget hurtigere. Prøv at klage så meget du kan.

CEG og Kahnawake Gaming Commission er faktisk gode regulatorer, hvis du har de rigtige beviser og ved, hvordan du laver den rigtige klage! Jeg skrev endda til guvernøren på Curaçau 😅 Jeg gik til det yderste

I recognize myself there. I also go to extremes. I wrote via the governor's contact form without success. Do you have a direct email for me? 👍 good tip with trustpilot, thank you very much,

Da erkenne ich mich wieder. Ich gehe da auch bis ans äußerste. Ich hatte über das kontaktformular des Gouverneur geschrieben ohne Erfolg. Hast du eine direkte email für mich? 👍 guter Tipp mit trustpilot, vielen Dank,

men med Antillephone NV er historien anderledes!... Jeg tror, at tilsynsmyndigheden er endnu mere fuck**ed end deres licenserede kasinoer 🤣 de svarer næsten aldrig, deres hjemmeside ser ud som lavet af en ung IT-studerende, de har næsten ikke nogen kontakter.

Hvilket casino er det? Hvis jeg ved det.

fordi det kunne være et kasino licenseret af CEG og have en anden regulator eller licens. Nogle af dem har 2 eller 3, Leon og Twin har KGC og Antillephone.

Og afhængigt af kasinoet kan de have et compliance-team til at styre dem udover regulatoren. Ligesom min sag ved med Roku/BetTilt.. Antillephone NV svarer ikke, men jeg bemærkede på Roku Bets hjemmeside, at de er reguleret af eMoore NV compliance-teamet... så jeg sendte en e-mail til eMoore, og de tjekker allerede sagen med Antillefon!

tro mig, kasinoerne tager TrustPilot mere seriøst end regulatoren nogle gange 😅

men prøv at kontakte kasinoets overholdelsesafdeling! Eller hvis du har held kan de blive administreret af en ekstern virksomhed

As for the refund, it's Bet on Red for me too. But they don't answer me personally. Last year I already had a big complaint here with Guru and the Ceg about the sister casino ninecasino. Believe me, they would never answer me. I don't even get a transaction list from them.

but I completely agree with you about Antillephone.

wegen der Erstattung ist es bei mir auch Bet on red. Die antworten mir persönlich aber nicht. Ich hatte letztes Jahr schon eine dicke Beschwerde hier bei Guru und der Ceg wegen dem Schwesterncasino ninecasino. Glaub mir, die würden mir nie antworten. Ich bekomme nicht mal eine Transaktionsliste von denen.

aber mit Antillephone geb ich dir vollkommen recht.

Kender du nogen fra Antillephone NV, som CasinoGuru kan kontakte? Eller Roku Bet, BetTilt. Deres compliance-team er eMoore NV en meget kendt virksomhed i spilindustrien. De administrerer, behandler klager, giver licens, hjælper dig med at åbne et kasino fra bunden.. så jeg synes, det er en god idé at starte! Jeg har sendt en e-mail til eMoore Compliance-teamet, og de svarede hurtigt og sagde, at de vil undersøge sagen!

måske hvis nogen her fra CasinoGuru sendte en e-mail med ville min sag være hurtigere …

De bruger

complaints@the-emgroup.com

C omplaints@emoore.com

complaints@igamingcompliance.com

lily.kroon@the-emgroup.com

Is there any way to see which casinos they support? I also have a case involving Bizzo, operated by Tech Solution NV

Antillephone answered me once and then such an extremely unfriendly answer, I was really stunned

Kann man irgendwie sehen, welche Casinos von denen betreut werden? Bei mir geht es auch noch um einen Fall von Bizzo, betrieben von Tech Solution N.V.

Einmal hat Antillephone mir geantwortet und dann auch noch eine so extrem unfreundliche Antwort, da war ich wirklich fassungslos

Bror jeg kan hjælpe dig med BetOnRed!

Skriv til Uno Digital Media BV og sig, at du afslører sagen på TrustPilot

deres e-mail er rg@uno-dm.com

Send det med CC

player-support@curacao-egaming.com

support@betonred.com

info@gcb.cw

certria@gaminglicences.com

complaints@gaminglicences.com

infogmn@curacao-gov.an

Håber dette hjælper!

infogmn@curacao-gov.anIs that the email from the governor? How quickly did you get a response?

At rg@uno-dm I wrote a month ago without success 😂

infogmn@curacao-gov.an ist das die Mail vom Gouverneur? Wie schnell hast du da eine Antwort erhalten?

An rg@uno-dm hab ich schon vor einem Monat geschrieben ohne Erfolg 😂

Yes it is. But did you put CEG and BetOnRed support in CC in the email? Along with everyone else I sent you now? It is important that the detailed email is sent to all these emails.

Sim é. Mas colocaste a CEG e o suporte da BetOnRed em CC no email? Juntamente com os outros todos que te mandei agora? É importante que seja enviado o email detalhado para todos esses emails.

No, I didn't do that, it's a good idea. The Ceg wrote to me a week ago saying that everything regarding the complaint had been received and that a decision would be made within 2 weeks and that no comments or emails could be written during this time.

Nein, das habe ich nicht gemacht, ist eine gute Idee. Die Ceg hatte mir vor einer Woche geschrieben dass alles zur beschwerde eingegangen ist und innerhalb von 2 Wochen eine Entscheidung getroffen wird und in dieser Zeit keine Kommentare oder Emails geschrieben werden dürfen.