but with Antillephone N.V the story is different!… I think the regulator is even more fuc**ed up then their licensed casinos 🤣 they almost never answer, their website looks like made by a Young IT student, they don’t have almost any contacts.
What Casino is it? If I might know.
because it could be a Casino licensed by CEG and have another regulator or license. Some of them have 2 or 3, Leon and Twin have the KGC and Antillephone.
And depending on the Casino, they can have a compliance team managing them besides the regulator. Like My case know with Roku/BetTilt.. Antillephone N.V doesn’t reply, but I noticed on Roku Bet website that they are regulated by the eMoore N.V compliance team… so I sent an email to eMoore and they are already checking the case with Antillephone!
trust me the casinos take TrustPilot more serious than the regulator sometimes 😅
but try to reach the compliance departament of the Casino! Or if you have luck they could be Managed by an external company
Hvad angår tilbagebetalingen, er det også for mig Bet on Red. Men de svarer mig ikke personligt. Sidste år havde jeg allerede en stor klage her hos Guru and the Ceg over søstercasinoet ninecasino. Tro mig, de ville aldrig svare mig. Jeg får ikke engang en transaktionsliste fra dem.
men jeg er fuldstændig enig med dig om Antillephone.
Do you know anyone from Antillephone N.V that CasinoGuru could contact? Or Roku Bet, BetTilt. Their compliance team is eMoore N.V a very well knowned company in the gaming industry. They Manage, deal with complaints, pass licensed, help you oppening a Casino from scratch.. so I think its a good away to start! I have sent an email to the eMoore Compliance team and they answered quick saying that they Will investigate the case !
maybe if someone here from CasinoGuru sent an email with would My case being faster …
They use
complaints@the-emgroup.com
Complaints@emoore.com
complaints@igamingcompliance.com
lily.kroon@the-emgroup.com
Er der nogen måde at se, hvilke kasinoer de understøtter? Jeg har også en sag, der involverer Bizzo, drevet af Tech Solution NV
Antillephone svarede mig en gang og så et ekstremt uvenligt svar, jeg var virkelig lamslået
Brother I can help you with BetOnRed!
Write to Uno Digital Media B.V. and say that you are exposing the case on TrustPilot
their email is rg@uno-dm.com
Send it with the CC
player-support@curacao-egaming.com
support@betonred.com
info@gcb.cw
certria@gaminglicences.com
complaints@gaminglicences.com
infogmn@curacao-gov.an
Hope this helps!
infogmn@curacao-gov.anEr det mailen fra guvernøren? Hvor hurtigt fik du svar?
På rg@uno-dm Jeg skrev for en måned siden uden held 😂
Ja det er. Men satte du CEG og BetOnRed support i CC i e-mailen? Sammen med alle andre, jeg sendte dig nu? Det er vigtigt, at den detaljerede e-mail sendes til alle disse e-mails.
Nej, det gjorde jeg ikke, det er en god idé. Ceg'en skrev til mig for en uge siden og sagde, at alt vedrørende klagen var modtaget, og at en afgørelse ville blive truffet inden for 2 uger, og at der ikke kunne skrives kommentarer eller e-mails i denne periode.
Du kan ikke skrive, men kun ting, som du mener er reelt relevante for sagen, men jeg anbefaler at sende din klagemail udførligt igen til alle de mails, jeg har sendt dig ovenfor
Okay, det gør jeg. Hvor hurtigt var det for dig?
This is all fantastic information, Joao! This is the type of stuff that Casino Guru should have links to from the main page.
Also, you seem to know quite a bit about the back end of this stuff. Operators, regulators, etc. I'd love to have a chat with you about this stuff one day. I think there's a lot I could learn from you.
Thanks for helping people out! You're one of the good ones.
Obrigado!!
Jeg kan kun være enig med dig. ☺️
Det var en lang proces, hvor jeg lærte meget, primært at der er kasinoer, der ikke kan løses med et par e-mails, du skal klage på offentlige sider, som jeg forklarede til Jenny, nogle kasinoer og regulatorer lægger større vægt på klager skrevet på TrustPiloten. Jo mere eksponering du har, jo bedre! Curacao kasinoer, især dem, der er licenseret af Antillephone NV eller CEG, ønsker normalt ikke at vise meget opmærksomhed... de har normalt meget at skjule
Det var en uge Jenny. Men BetOnRed lagde virkelig stor vægt på TrustPilots klage
I'm glad you got paid!
Dealing with the more popular casinos, ones with establishes names and reputations, always helps.
The point I was trying to make, however, was that if, for whatever reason, they decided that they were gonna not pay you, there's still nobody to hold them accountable. Sure, the regulator could fine them and their reputation may take a little hit, but you'd still be out the money.
Personally, I believe the regulator should be the one who has to pay the player in cases where the casino is in breach of their terms and conditions. They can then deal with getting reimbursed by the casino when their license is up for renewal.
Just my $0.02
I've always had my suspicions about 8048/JAZ.
Dama uses them for all their Curacao casinos, and there's something about Dama that just doesn't sit right with me. Kinda like maybe they're funneling money to Russia, or something like that...
If I'm not heard from for a while, you'll know why lol
Lol mods have a ton of reading to do here when they wake up 🤣
Hi, Radka! Jaro! 👋
Ja, det gør jeg, og sagen er angiveligt blevet overgivet til tilsynsmyndigheden, men det er, hvad Roku Bet siger... Jeg har ingen e-mail fra Antillephone NV, der bekræfter dette. Men Roku Bet er licenseret af Antillephone, men er nu "kontrolleret" af eMoore NV compliance-teamet, som jeg fandt som en mere troværdig enhed. I det mindste har eMoore NV's hjemmeside adresser, e-mails og steder at klage.
Vedhæftet er billeder af Roku-webstedet og svaret givet på den portugisiske Queixa-portal.
Kan CasinoGuru hjælpe mig med disse data? Kontakter du eMoore NV's overholdelsesteam? Forresten, selvom Roku Bet og BetTilt-licensen er fra Antillephone, er det en underlicens, skal Abudantia BV-gruppen ikke følge reglerne i Curaçaos Master License love? Vær venlig at hjælpe mig.
Hello.
It is unfortunate, but since we are not among the officially recognized authorities, we are not in any relation with Moore NV compliance team. For the same reason, we just can't address any license providers or casinos (aside from standard complaint communication initiated through the RCM Team) on any players' behalf. The same goes for the legal aspect, we are not lawyers, hence we can't prosecute local law. I'm sorry.
Se, måske er du ikke for langt fra sandheden, mange af disse kasinoer som Leon og Twin vil altid være placeret i østlige lande, nemlig Rusland. Hvis de bruger en hjemmeside kaldet "offshore leaks" og laver en søgning efter "ORing Limited" eller "Moonlite NV" bliver du skør 😂 der er mindst 20 forskellige firmaer knyttet til Casino Leon Bet
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