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Du kan ikke skrive, men kun ting, som du mener er reelt relevante for sagen, men jeg anbefaler at sende din klagemail udførligt igen til alle de mails, jeg har sendt dig ovenfor
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How to contact the Antillephone N.V. (Curaçao) licensing authority (side 10)
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Okay, det gør jeg. Hvor hurtigt var det for dig?
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This is all fantastic information, Joao! This is the type of stuff that Casino Guru should have links to from the main page.
Also, you seem to know quite a bit about the back end of this stuff. Operators, regulators, etc. I'd love to have a chat with you about this stuff one day. I think there's a lot I could learn from you.
Thanks for helping people out! You're one of the good ones.
Obrigado!!
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Jeg kan kun være enig med dig. ☺️
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Det var en lang proces, hvor jeg lærte meget, primært at der er kasinoer, der ikke kan løses med et par e-mails, du skal klage på offentlige sider, som jeg forklarede til Jenny, nogle kasinoer og regulatorer lægger større vægt på klager skrevet på TrustPiloten. Jo mere eksponering du har, jo bedre! Curacao kasinoer, især dem, der er licenseret af Antillephone NV eller CEG, ønsker normalt ikke at vise meget opmærksomhed... de har normalt meget at skjule
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Det var en uge Jenny. Men BetOnRed lagde virkelig stor vægt på TrustPilots klage
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I'm glad you got paid!
Dealing with the more popular casinos, ones with establishes names and reputations, always helps.
The point I was trying to make, however, was that if, for whatever reason, they decided that they were gonna not pay you, there's still nobody to hold them accountable. Sure, the regulator could fine them and their reputation may take a little hit, but you'd still be out the money.
Personally, I believe the regulator should be the one who has to pay the player in cases where the casino is in breach of their terms and conditions. They can then deal with getting reimbursed by the casino when their license is up for renewal.
Just my $0.02
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I've always had my suspicions about 8048/JAZ.
Dama uses them for all their Curacao casinos, and there's something about Dama that just doesn't sit right with me. Kinda like maybe they're funneling money to Russia, or something like that...
If I'm not heard from for a while, you'll know why lol
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Lol mods have a ton of reading to do here when they wake up 🤣
Hi, Radka! Jaro! 👋
Redigeret af forfatter 5 måneder siden
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Ja, det gør jeg, og sagen er angiveligt blevet overgivet til tilsynsmyndigheden, men det er, hvad Roku Bet siger... Jeg har ingen e-mail fra Antillephone NV, der bekræfter dette. Men Roku Bet er licenseret af Antillephone, men er nu "kontrolleret" af eMoore NV compliance-teamet, som jeg fandt som en mere troværdig enhed. I det mindste har eMoore NV's hjemmeside adresser, e-mails og steder at klage.
Vedhæftet er billeder af Roku-webstedet og svaret givet på den portugisiske Queixa-portal.
Kan CasinoGuru hjælpe mig med disse data? Kontakter du eMoore NV's overholdelsesteam? Forresten, selvom Roku Bet og BetTilt-licensen er fra Antillephone, er det en underlicens, skal Abudantia BV-gruppen ikke følge reglerne i Curaçaos Master License love? Vær venlig at hjælpe mig.
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Hello.
It is unfortunate, but since we are not among the officially recognized authorities, we are not in any relation with Moore NV compliance team. For the same reason, we just can't address any license providers or casinos (aside from standard complaint communication initiated through the RCM Team) on any players' behalf. The same goes for the legal aspect, we are not lawyers, hence we can't prosecute local law. I'm sorry.
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Se, måske er du ikke for langt fra sandheden, mange af disse kasinoer som Leon og Twin vil altid være placeret i østlige lande, nemlig Rusland. Hvis de bruger en hjemmeside kaldet "offshore leaks" og laver en søgning efter "ORing Limited" eller "Moonlite NV" bliver du skør 😂 der er mindst 20 forskellige firmaer knyttet til Casino Leon Bet
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But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
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..whether the casinos will cooperate..
And this is the problem with online gambling.
Licensed, unlicensed. Curacao, Malta, UKGC. At the end of the day, none of it means a damn thing, as the only person deciding if you get paid, is whoever is in charge of casino finances.
If a casino doesn't want to pay you, they won't. It's as simple as that. For most people, there's absolutely nothing you can do to get your money, because there's nobody in charge of making sure players get paid.
The commissions and regulatory bodies are all a farce. They exist solely to make players feel "comfortable" giving their money to these shady businesses. They'll also take a big chunk of change from every operator so they can line their own pockets. As long as that money keeps coming in, they don't give a single Fudgsicle.
Let's use Blazzio as a recent example.
One day, they just decided to pull the plug on their operation. No warning was given to players. No responses have been sent out. All they did, was change their website to look like a geo-block.
Try to look up information about this, and you'll find next to nothing. You'll see complaints that people have sent to affiliate sites such as this one. You'll even see some sites still recommending it as a safe place to play! Painfully missing, is any actual NEWS relating to their shutdown. Nobody seems to know a damn thing about what happened.
In this "regulated" industry, how is it possible for a casino to just pull the plug - taking (very likely) millions of dollars of players funds along with them - yet it doesn't even make a single news headline. Not even the affiliate sites had much to say about it.
There are people that lose their life savings to places like this and yet nothing ever happens to the people responsible. At the VERY LEAST, the regulator should be investigated by the Government of Curacao, but that won't happen. They're in the midst of new regulations, which is only making things more confusing, as they're too busy enjoying their Carribean beach lifestyle to give a flying phuck about the players.
/End rant
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Hi!
From my perspective and also from my experiences, if the player reaches out to any licensing authority, the person who decides whether the player's issue should be addressed and settled is someone from the licensing authority. Sadly, many player's requests remain unaddressed. I also agree that these authorities sometimes act more in favor of casinos by ignoring complaints.
I believe there is a way to prevent these issues from occurring. Play exclusively at casinos that are authorized in the nation of your permanent residence.
If we stick with our nationally licensed casinos, Curacao or Malta-licensed casinos would be left with quite a little traffic, I think, and surely their possible issues could not be avoided so easily. From what I can tell, especially on this forum, players prefer Curacao or Malta because they come from highly regulated markets. Most of them take this risk to avoid the regulations. These players create the demand.
Aside from this, I can appreciate your viewpoint.
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so what does CasinoGuru really does? 😅 I saw a Post that shows that you have good relations with some operators and regulators from Curaçau .. but until now no one could help me 😅 why can’t you speak with any company? Its not like they are doing the right thing or doing legal stuff 😂 as for the eMoore N.V they are not just a compliance team… you should have good relations with them.. because they are managing/helping almost every Casino in Curaçau. They are license holders, regulators, complaince team, everything that a modern casino from Curaçau has to got.. They do the Service. They are the owners of TrustMore, and most of new and some oldschool Curaçau Casinos even got the same address from TrustMore.. yes, they rent off shore offices too.. so, I Think CasinoGuru have to Know the guys from the EM Group 😅 they are now present in Curaçau, Malta, Cyprus and Netherlands.
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Do you know anyone from Antillephone N.V that CasinoGuru could contact? Or Roku Bet, BetTilt. Their compliance team is eMoore N.V a very well knowned company in the gaming industry. They Manage, deal with complaints, pass licensed, help you oppening a Casino from scratch.. so I think its a good away to start! I have sent an email to the eMoore Compliance team and they answered quick saying that they Will investigate the case !
maybe if someone here from CasinoGuru sent an email with would My case being faster …
They use
complaints@the-emgroup.com
Complaints@emoore.com
complaints@igamingcompliance.com
lily.kroon@the-emgroup.com
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I am not familiar with this kind of information, but you could try asking your complaint handlers. But I really believe that we do not act in such a way. I explained in my previous reply.
Try it anyhow, and you will see.
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Så vidt jeg forstår EM Group, håndterer eMoore NV nu klager og compliance for Roku Bet / Abudantia BV og en stor del af Curaçaos kasinoer. Hvis virksomheden reagerer hurtigere og er mere afslappet selv i e-mails, hvorfor skulle CasinoGuru så ikke prøve at hjælpe sine loyale supportere og besøgende på hjemmesiden? For glem ikke, at dit mål, udover at evaluere kasinoer, også er at hjælpe spillere med at løse problemer, det er derfor, der er klagedelen
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But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
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Good idea, In my opinion, this warning says it too:
(example shown in the Safety Index tab)
🤷♀️
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Det gik lige op for mig, at jeg også skrev til trustpilot, da jeg klagede over ninecasino. Jeg ved ikke, om det hjalp, men jeg fik mine gevinster. Det kan sikkert virkelig hjælpe. CEG havde truet med sanktioner og bøder, fordi kasinoet ikke reagerede. Trist men sandt. De tog pludselig imod mit tilbud på 50% og udbetalte lynhurtigt
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Ved at klage de rigtige steder, skrive korrekt, vise alle beviser og overtrædelser af Casinoets regler til regulatoren, er det muligt at komme derhen, hvor du vil! I dette tilfælde gav jeg dem ikke et minuts hvile... som du kan se her, var BetOnRed hurtig til at refundere beløbet brugt på spillet. Jeg skulle bare bevise, at der ikke er nok KYC eller spillerbeskyttelse på siden... faktisk ingen! 
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