Kære rile15 ,
Jeg var i kontakt med kasinoet for nylig, og dette er de oplysninger, jeg har modtaget:
- Spilleren har aldrig foretaget udbetalingsanmodningen med succes
- Brugerens sidste indbetaling var den 1/8/2023
- Efter den sidste indbetaling blev der brugt 7 gratis handlinger (bonusser uden indskud) i træk, hvilket er forbudt i henhold til casinoets regler og nævnt i hver e-mail, som spilleren modtog fra casinoet
- Bekræftelse var ikke påkrævet, fordi kun australske spillere skal give kasinoet deres dokumenter, mens det for andre foregår via en betalingsmetode
- Den resterende saldo er 123,73 AUD, men da de omstridte gevinster er fra den 7. indskudsfri bonus uden at foretage nogen indbetaling, er brugeren ikke berettiget til dem
- Der er 2 muligheder for, hvad der kan gøres med den resterende saldo - enten at nyde den og lege med den eller at anmode om en udbetaling, som vil blive afvist
Dette er reglen, der anvendes i dit tilfælde (findes HER ):
" Spillere kan ikke indløse flere gratis bonusser efter hinanden. Hvis du har indløst en No Deposit Bonus og efterfølgende bliver tilbudt en anden, skal der være foretaget en indbetaling med rigtige penge i mellemtiden, for at du er berettiget til at hæve den anden No Deposit Bonus. "
Så, rile15, opstod der et par spørgsmål.
Kan du bekræfte ovenstående punkter? Hvis noget skete anderledes, kan du så sætte det i perspektiv?
Er der en chance for, at du kan sende mig bevis for den kommunikation, hvor kasinoet informerede dig om årsagen til din manglende evne til at hæve dine gevinster - dit bopælsland, som du hævdede?
Desværre bekræfter de skærmbilleder, du gav tidligere, casinoets påstande og beslutning.
Bemærk venligst, at i tilfælde af at du formåede at vinde fra den 7. no-deposit bonus uden at indbetale før den sidste, er du ikke berettiget til de opnåede gevinster på en sådan måde.
Vi taler om gratis penge givet af casinoet. Kasinoer har ret til at begrænse det, som de finder passende, og vi accepterer det, hvis det ikke er i strid med vores Fair Gambling Codex eller politik. Det er en almindelig og branchestandard regel, og du accepterede casinoets regler under registreringen eller ved hvert bonuskrav. Hvis spillere fik lov til at spille med bonusser uden indskud, som de ville, og de kun kunne vinde og hæve gevinster, der er akkumuleret fra dem, ville det slet ikke give mening for online casinoer at levere deres tjenester. Sådan kan det ikke fungere. Derfor, hvis spillere ønsker at spille gratis og eventuelt hæve nogle gevinster, i tilfælde af bonusser uden indskud, er de forpligtet til at overholde reglerne, hvilket er forståeligt.
Dear rile15,
I was in contact with the casino recently, and this is the information I have received:
- The player never made the withdrawal request successfully
- The user's last deposit was on 8/1/2023
- After the last deposit, 7 free actions (no-deposit bonuses) in a row were used, which is prohibited by the casino's rules and mentioned in each email that the player received from the casino
- Verification was not required because only Australian players need to provide the casino with their documents, while for others it takes place through a payment method
- The remaining balance is AUD123.73, but since the disputed winnings are from the 7th consecutive no-deposit bonus without making any deposit, the user is not eligible for them
- There are 2 options for what can be done with the remaining balance - either to enjoy it and play with it or to request a withdrawal which will be denied
This is the rule applied in your case (available HERE):
"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw the second No Deposit Bonus."
So, rile15, a few questions arose.
Can you confirm the points stated above? If anything happened differently, can you put it in perspective?
Is there a chance you can send me proof of the communication in which the casino informed you about the reason for your inability to withdraw your winnings - your country of residence, as you claimed?
Unfortunately, the screenshots you provided earlier confirm the casino's claims and decision.
Please note that in case you managed to win from the 7th no-deposit bonus without depositing before the last one, you are not entitled to the winnings obtained in such a way.
We are talking about free money given by the casino. Casinos have the right to limit it as they see fit, and we accept it if it is not against our Fair Gambling Codex or policy. It is a common and industry-standard rule, and you agreed with the casino's rules during registration or upon each bonus claim. If players were allowed to play with no-deposit bonuses as they wanted, and they could only win and withdraw winnings accumulated from them, it would not make sense for online casinos to provide their services at all. It cannot work like that. Therefore, if players want to play for free and possibly withdraw some winnings, in case of no-deposit bonuses, they are obliged to comply with the rules, which is understandable.
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