Jeg begyndte at spille på dette online casino og elskede det. Det er det eneste online-site, jeg spiller på, og 6 måneder senere har jeg nået det "frygtløse vejfarende"-niveau. Deres kundeservice er perfekt. VIP Account Managers er venlige og skaber fantastiske tilpassede bonusser. Spillene er underholdende. Der er dog én ting, der har fanget min opmærksomhed for nylig, på en negativ måde. Jeg havde aldrig gennemført en tilbagetrækningstransaktion før i sidste uge. Efter min saldo faldt til $2500, besluttede jeg at udbetale ved hjælp af bitcoins. Winport Casino har en maksimal udbetalingsgrænse på $2500 om ugen, når du bruger bitcoin. Ifølge webstedet kan midler dukke op i din tegnebog efter 2-3 hverdage. Jeg sendte min anmodning i lørdags, så jeg forventede ikke noget før torsdag (i dag). Nå, i går modtog jeg besked om et bitcoin-indskud svarende til $1000. Jeg vidste, at det var fra Winport, fordi min nulsaldo nu var $1500. Jeg kontaktede en agent via chat og fik at vide, at ledelsen kan opdele betalinger i mindre dele uden varsel. Jeg var forvirret, fordi min udbetalingsanmodning ikke var over det maksimalt tilladte pr. uge. Selvfølgelig spurgte jeg hvorfor, og dette er hvad agenten sagde:
Vi deler midlerne op, da det er meget sikrere at sende små dele af dem hver uge end at sende et stort beløb pr. vores transaktion. Nogle BTC-udbydere eller andre betalingskanaler kan også pålægge nogle gebyrer, hvis transaktionsbeløbet er stort. Da vi bekymrer os om vores kunder, vælger vi den bedste måde for dig. Vores økonomiafdeling vælger altid de mest effektive, hurtigste og sikreste måder for vores kunder, dig.
En udbetaling på $2500, som kunne have været betalt i en enkelt transaktion, vil nu blive udbetalt i tre separate transaktioner, hvilket betyder tre uger. Økonomiafdelingen opererer i åbningstiden og behandler én transaktion pr. spiller ad gangen. Det er ikke hurtigt eller effektivt, og det er tydeligvis ikke i spillernes behov eller interesser.
I started playing at this online casino and loved it. It's the only online site I play on and 6 months later, I have made it to the "fearless wayfarer" level. Their customer service is spot on. VIP Account Managers are friendly and create awesome custom bonuses. The games are entertaining. However, there is one thing that has caught my attention recently, in a negative way. I had never completed a withdrawal transaction until last week. After my balance fell to $2500, I decided to cash out using bitcoins. Winport Casino has a maximum withdrawal limit of $2500 per week when using bitcoin. According to the site, funds can appear in your wallet after 2-3 business days. I submitted my request on Saturday, so I wasn't expecting anything until Thursday (today). Well, yesterday I received notification of a bitcoin deposit equivalent to $1000. I knew it was from Winport because my zero balance was now $1500. I contacted an agent via chat and was told management can split payments into smaller parts without notice. I was baffled because my payout request was not over the maximum allowed per week. Of course I asked why and this is what the agent said:
We split the funds, as it is much safer to send small parts of it, every week, than send a big amount per our transaction. Also, some BTC providers or any other payment channels may apply some fees if the amount of the transaction is big. Since we care about our customers, we choose the best way for you. Our finance department is always choosing the most efficient, fastest, and safest ways for our customers, you.
A cashout of $2500 that could have been paid in a single transaction, will now be paid out in three separate transactions, which means three weeks. The finance department operates during business hours and processes one transaction per player at a time. It is not fast or efficient, and it is clearly not in the players' needs or interests.
