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1 måned sidenOriginalOversættelse
3 weeks trying to have an answer from costumer support and nothing.
Is a ghost casino and nobody working in the same.
No livechat and Don,t answer emails.
They Rejected my withdrawal , and didn't,t have any explanation from the casino.
They restrict my withdrawals limits to 500 euros a week and I Don,t know why.
I request 500 euros that I was allowed,and more than a week I didn't,t have any update about that.
Repeat,3 weeks and didn't,t have any answer from the casino, is a ghost casino.
Læs mereLæs mindre
  • Lot of providers
  • Don,t have costumer support
  • Reject withdrawals with no explanation
  • Apply restrictions to your account ,limits in your withdrawals
  • Ghost casino
7 måneder sidenOriginalOversættelse
Just another casino that don't pay in the timeframes they promise to do.
Livechat agents useless,despite being friendly, and with so small withdrawal limit by day, still struggling to process the withdrawals on time.
Request a withdrawal in 25 April, and still processing.
Læs mereLæs mindre
  • Lots of providers
  • Easy navigation
  • Slow withdrawals
  • Withdrawals timeframes doesn't,t correspond what the casino promise.
NovaJackpot Casino
6 måneder siden
Hello,

We sincerely apologize for the delay in withdrawal.

We are very happy to see that your withdrawal was indeed processed on our end.

Please reach out to our support team 24/7 if you have any further questions.

Kind Regards,
NovaJackpot Team
8 måneder sidenOriginalOversættelse
Hi.my last review from this casino was rejected because I was complaining about the processing times of verification and withdrawals. In this casino is explicit by his T&C that the withdrawals and verification are processed in 24 hours.
One week my withdrawal pending.
Additional verification is processed by requesting one document by day.
Ask by email all the documents was needed,no answer,I could send all the documents in a row,but they don't work in that way.
Still waiting, and see when is gonna finish this nightmare.
Læs mereLæs mindre
  • Verification process system is very,very,slow.
Wish Casino
8 måneder siden
Thank you for your feedback!

Our apologies for your feelings regarding the verification process.

Our team fully understands that the verification process would seem strenuous. In accordance with the Terms and Conditions, we verify the identity and contact information of our customers to ensure their security.

In some cases, relating to the Terms and Conditions we may request additional documentation. You may find this frustrating but it is important to secure you, prevent money laundering, and other illegal activities.

Please note that we will contact you by email as soon as the additional documentation is checked by the Verification department.

If you have any further questions, feel free to contact us via email or live chat.

Kind regards,
WishCasino team
9 måneder sidenOriginalOversættelse
If wasn't, a little issue with my verification,I could rate the casino in top level, specially after a few livechats, the agents Sofie and Kate were very helpful and friendly, and help me to complete the verification and be able to withdraw my winnings.
The verification could be a little bit more fast,but after is completed,the cash out take less than 24 hours.
Good layout and a very good number in game providers.
I recommend!
Læs mereLæs mindre
  • Friendly agent staff
  • Lot of games ,running smooth and well
  • Quick payout after verification
  • Long verification processing time
777onfire Casino
9 måneder siden
Dear Bufalo42,

Thank you very much for taking the time to share your experience and feedback with us. We are delighted to hear that you've had a positive encounter, especially with our live chat agents, Sofie and Kate. Their commitment to providing helpful and friendly support reflects the high standard of customer service we aim to deliver across our casino platform.

We appreciate your understanding regarding the verification process. While we strive to ensure the security and integrity of all our player's accounts and transactions, we understand the importance of a swift verification process. Please rest assured, we are continually working on improving our procedures to make them as quick and seamless as possible without compromising on security.

It's fantastic to hear that, once verification was completed, you were able to enjoy our quick cash-out process, receiving your winnings in less than 24 hours. Our team works hard to ensure that once all necessary checks are completed, players can access their funds promptly.

We're also thrilled you enjoyed our platform's layout and the extensive range of games provided by numerous reputable game providers. We believe in offering a diverse and quality gaming experience to all our players, and it's gratifying to know we're hitting the mark.

Your recommendation means a great deal to us. It’s players like you who contribute to making our casino a vibrant and welcoming community. We're honored by your support and glad to have met your expectations.

We look forward to continuing to provide you with an enjoyable gaming experience and exceptional service. Should you need any more assistance or have further feedback, please don’t hesitate to reach out.

Thank you once again for your kind words and for choosing our casino. Here’s to many more enjoyable moments and wins!

Warmest regards,
777onfire
10 måneder sidenOriginalOversættelse
Casino with this rating at least should respect is own rules. Withdrawals processed in 3 business days is a lie.
Went to livechat ask if was any problem with my withdrawal and they answered that I have to wait, then tried to kick me out, arguing that they have some problems in the website and can,t go through with the live chat session and close it. After 30 seconds, have another live chat session and everything was allright.
The emails don't have response.
This rating that casino guru gave is very far from the reality.
Læs mereLæs mindre
  • Lot of providers
  • Long withdrawal process
  • Rude livechat agents
  • Fail to follow is own terms and conditions about the withdrawals
1 år sidenOriginalOversættelse
Nice casino, lot of providers and games running quick and smooth.
Live chat works well and verification is quick. My rating now is neutral, but could be changed to very good depending of my withdrawal request time process. Just wait and see!
  • Lot of game providers
  • Live chat good
  • Quick verification
  • For now nothing bad.
Spinch Casino
1 år siden
Dear Bufalo42,

Thank you for taking the time to leave such a positive review of our casino! We're delighted to hear that you're enjoying our wide range of games and that our services are meeting your expectations.

Ensuring a seamless and swift withdrawal process for all our players is of paramount importance to us. We're continuously working to expedite withdrawal requests and make it as convenient as possible.

We're optimistic that your next withdrawal experience will warrant an "excellent" rating. Should you have any suggestions or further feedback, please don't hesitate to let us know. We're always eager to enhance our casino for you.

We wishing you the best of luck in your games!

Warm regards,
Spinch Casino Team
1 år sidenOriginalOversættelse
Casino meget hjælpsomt og hensynsfuldt over for kunderne.
Når jeg havde brug for at afklare tvivl om bekræftelse og tilbagetrækning, via e-mails, reagerede de altid hurtigt og altid meget bekymrede for at hjælpe mig med at give alle de oplysninger, jeg havde brug for at vide. Jeg har aldrig haft en så behagelig oplevelse med hensyn til hastigheden af svar via e-mails og også i live chat.
Følelsen jeg får fra sloterra er, at de er meget professionelle, og de er et eksempel til efterfølgelse for resten af casinoerne.
Læs mereLæs mindre
  • hurtig scanning
  • Ret hurtige hævninger
  • Fantastisk kundeservice
  • Godt udvalg af spil og betalingsudbydere
  • Kun hjemmesidens layout skulle moderniseres.
Automatisk oversættelse:
Sloterra Casino
1 år siden
Hello, Bufalo42!

Your feedback is very meaningful to us. We are glad to hear that you have received good support from our team.

We are already working on the modernisation of the site, and we will be glad to receive your comments on what would be more convenient for you as a user.

We wish you good luck and big winnings! 💚
1 år sidenOriginalOversættelse
Et kasino, der ikke overholder de vilkår og standarder, det stiller til rådighed for kunderne, kan ikke være i drift. Der skal være seriøsitet, for hvis kunder overholder alle de regler, som casinoet kræver, bør de i det mindste håndhæve det samme. Jeg anmodede om en hævning på 1000 euro, og i henhold til brugsbetingelserne, der er synlige på kasinoets hjemmeside, står der klart, at efter KYC-verifikationen af den afsluttede finansielle del, vil enhver efterfølgende hævning blive behandlet inden for 24 timer efter samme. Dette skete ikke, jeg sendte en e-mail for at minde om situationen, og jeg fik ikke engang et svar, så ikke mere at sige.
Hvis du er spillere, der ønsker et fair og pålideligt casino, skal du ikke spille i smokeace.
Læs mereLæs mindre
  • Intet at påpege, hvis kasinoet var ærlige, men det er ikke tilfældet.
  • Casino overholder ikke de vilkår og regler, der er beskrevet.
Automatisk oversættelse:
Smokace Casino
1 år siden
Dear Bufalo42,

Thank you for sharing your gaming experience at our casino.

Our KYC and support team is always trying to do everything possible to make players enjoy their time at our casino.

Please be advised that withdrawals are processed by the finance department within 24 hours, but withdrawal limits and the period required for this procedure may vary depending on the withdrawal method, the status of the player's account, and other possible factors affecting the withdrawal process.
The Finance Department tries to process all withdrawal requests as quickly as possible and strictly follows the established rules.
Since we value our players, and also strive to get only pleasure from playing in our casino.

In your case, the finance department was unable to process your withdrawal request because you canceled it and unfortunately lost all your funds. We are very sorry about your loss.

We are looking forward to seeing you again! Wishing you good luck!

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.
2 år sidenOriginalOversættelse
Jeg registrerede mig på dette casino gennem den positive vurdering, som guruen formidler som værende perfekt, og det var desværre ikke tilfældet. de har svaret på mine e-mails siden da. Ved at i disse tilfælde hjælper live chatten ikke, efter 8 dage har jeg stadig lukket kontoen uden at vide hvorfor, og hvis mine dokumenter blev valideret eller ej, var min udbetaling gået valideret, det vil sige, jeg ved ikke har nogen information, og jeg kan ikke engang få det gennem casinoets kontakter, via e-mail til support- eller finansafdelingen eller via livechat, ingenting. Jeg fortsætter med at vente...
Læs mereLæs mindre
  • Mange udbydere, letlæselig side, mange betalingsmetoder
  • Kontobekræftelsesproces
  • Hurtigt svar på mail
  • Uvidenhed og foragt for at anmode om oplysninger gennem kontakterne fra kasinoet
Automatisk oversættelse:
2 år sidenOriginalOversættelse
Masser af udbydere, hurtig verifikation, superhurtig tilbagetrækning af skrill. I hvert fald alt som det skal gøres. meget godt
  • mange udbydere
  • hurtig kontrol
  • Effektivt og hurtigt løft
  • intet at pege på
Automatisk oversættelse:
21bit Casino
2 år siden
Hello Bufalo42,

Thank you for taking the time to share your feedback with us!

We're happy to know you're enjoying your experience with 21bit :)

We wish you wonderful gameplay!

Sincerely, 21Bit Casino
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