Anmeldelser fra lindsss

Casino Guru

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2 år sidenOriginalOversættelse
Have requested a withdrawl I asked in chat how long and was told 4 to 6 days I advised them their terms and conditions said 72 hours which they didn't even know about. Mickeal the manager came on the chat and was so rude to me. Terrible customer service from a manager
  • Nothing positive
  • Slow withdrawl
  • No product knowledge
2 år sidenOriginalOversættelse
This is one of the quickest casinos for payouts that i have played on. Also fast verification. Roy and John on customer support are both very helpful its refreshing to have nice helpful people on customer support
  • great customer support
2 år sidenOriginalOversættelse
Made a deposit that was not credited to my account. Lucky it wasn't a big amount of money as they refuse to give it back to me. So now they are keeping my money
  • Nothing positive
  • Rude unhelpfull staff
2 år sidenOriginalOversættelse
I opened an account here two weeks ago not realising I had self excluded with their sister site. I made a deposit and then they closed my account. I contacted support and they advised they would refund my money. I supplied all requested information they requested. Two weeks later I;m still waiting for my money returned. I keep getting the same email to wait more. What a joke of a company how long really does it take to refund someones money. Im thinking if its this long for a refund how long would you be waiting for a withdrawal
Læs mereLæs mindre
  • Nothing positive to say
  • Rude staff they blocked me on chat for asking about my refund
Zoome Casino
2 år siden
Dear player,

Really grateful to get your honest feedback.

We are so sorry you had such kind of experience playing with us. We can guarantee that from our side refunds the same as withdrawals are approved from 1 hour and up to 24 hours, but usually even faster. Such delays in exceptional cases can be connected with the payment method you are using for the withdrawal. For a successful transaction, it is necessary to get their side's approval. I believe that's what happened.

We wish you only a positive gaming experience!

Best regards
Your Zoome team
2 år sidenOriginalOversættelse
Pity I couldn't put zero stars as a review. Stay away from this casino they say they pay out in three working days, I waited 8 days and nothing and just a generic response when you chat to them
  • Very bad customer service and no payouts
2 år sidenOriginalOversættelse
No online chat and very hard to get a response from email. Not very impressed so don't think I will stay playing at this casino
2 år sidenOriginalOversættelse
This casino does not like to be questioned. My account is verified and I made a withdrawal which they advised should take 24 hours. Now they have blocked my account. When I questioned the blocking of my account they told me a management decision, but management won’t talk to me. Just answering your reply no management never contacted me on my request. And no I didn’t request my account to be closed so please review your facts before replying in future
Læs mereLæs mindre
  • Be weary if your thinking of joining this casino seem very nice at the start but then turn very nasty
SpotGaming Casino
2 år siden
Dear Lindsss,
We are sorry to hear about your negative experience at our casino.
I'd like to mention that our management always makes sure to get in touch personally with the players who reach out to them, I trust you have been emailed by them too at some point. We close accounts upon requests by the players themselves, hence this could have been the case here too.

Hope this clarifies the issue.

Best Regards,
SpotGaming Team
3 år sidenOriginalOversættelse
They took my money and never credited it to my account. The money was taken from my bank account if should them all the transactions and they are ignoring me
  • Noting positive to say
  • They took my money
3 år sidenOriginalOversættelse
Terrible customer service deposited by visa and when I try to withdraw cant withdraw with visa. Then I mad another deposit by skrill thinking I could withdraw that way but again rejected. Contacted customer service as they call themselves I wouldn't but anyway he wants about 5 different screen shots of different parts of my skrill a account. I done that still not good enough and they dont try and help you at all.
Læs mereLæs mindre
  • Nothing positive to say about this casino
  • Customer very poor they dont help you at all stay away
SpinBetter Casino
3 år siden
Dear Sir/Madam,

We requested the screenshots of your Skrill wallet to verify that you are indeed the owner of the wallet.

Kindly share your player ID with us, so we can assist you.

Regards,
Michael, Casino-Z
3 år sidenOriginalOversættelse
Terrible customer service and will not verify my account after I have sent about 8 pieces of information
  • Nothing positive to say
  • Inprofessional and try do anything to not pay out winnings
Trustpilot_flash_alt
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