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Dear vitamin,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots and communication. I’m very sorry to hear about your problem.

We will contact the casino and ask for their standpoint, but, before we do so, could you please advise if you have deposited any funds into your accounts in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

This is the first time I have deposited at this casino.

Thank you very much, vitamin, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Vitamin.

In your screenshot is clearly visible that the mentioned address is on the casino website.

I would like to invite the casino representative into the case. Please explain to us what happened and why was this wallet address on your website.

Hello!

Please provide a screenshot of the transaction from the wallet where the deposit was made. So that the screenshot shows the date of sending, the address of sending and confirmation that the money was sent to this address.

At the moment, we only see a screenshot from the client's personal account, but there are no supporting documents sent to this address

We clicked on the transaction link, now we are checking the information, and we will provide a response in the near future

We found this transaction in the risk block, and now the specialists will send it to work. After that, it should be credited to the account. Stay here, and we'll let you know as a result

The deposit had been successfully reflected. Thank you very much.

Please close the complaint, the issue is resolved. Thanks

Dear Vitamin and Casino representative.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.