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Som forventet blev min klage lukket som uløst
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Betsolino Casino – generel debat (side 27)
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Min klage blev lukket som uløst, og Casino Guru bekræftede, at Betsolino ikke har en licens
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Jaro, I think that most of us are the same opinion as we are scammed by this casino.
I do understand the policy behind the rating. I think we are all extremely disappointed because of lack of action from Casino guru site.
You can clearly see that this casino does not communicate with you or the players. No payouts have been made for months now and new complaints are still pilling up. As a respectable website you should alert the players that it is not possible to receive your winnings from the casino, because now people deposit hoping they will win and their winnings will be paid.
As long as I do understand the rating calculations, I do not understand why you cannot just put a disclaimer, that there were a big amount of complaints about missing withdrawals. Also, in 5bonuses casino complaint my complaint was closed with incorrect reasoning, as far as I know this affects the black points and casino got less than it was supposed to be. I reopened the complaint stating it, my request was just denied.
I checked AskGamlers a long time ago (I believe it was the beginning of July) and they instantly gave the casino rating the rating of 1 and has a disclaimer about it.
From this lack of action I can only speculate that you might have some inside deal with the casino to attract more players. And when complaints are closed, you simply say that we have done everything, nothing else do to.
Well, do better in the future. I used to trust this site, but now I have more questions than answers.
Also, to finalize this, you are claiming that both Betsolino and 5bonuses have licences. Actually, both of the casinos do not. I also noted this in my complaint and it was simply ignored.
Extremely sad to experience and see these things happening here.
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I understand your attitude and your opinion as much as I can and I think you have expressed it well. When the complaints are investigated and the casino does nothing, the safety index will change and if they continue to not pay out players, we can talk about maybe adding something to their review. I'm not in charge of that, unfortunately.
I don't think we need to speculate too much about whether we would be luring players to such a casino, because the answer is that we are not trying to lure anyone to any casino. If all the players didn't play, it would probably be more beneficial.
Anyway, as far as the license and this question is concerned, I've had it checked again, so if I find out anything I'll let you know.
I understand the frustration of all the players and I don't defend a casino, but also our procedures have to be understood by the players and someone who has been with us for a long time knows how it works. I just don't think it's right to immediately put something like players say when the casino doesn't pay. I'm not saying that in this particular case but in general, it just doesn't work that way for us. Especially if the casino was fresh maybe 1 week ago. If the casino continues to do these things, then there is a possibility that it will happen and you will see a warning on their review.
I understand all the players and I would be upset myself, I am also sorry to see that nobody gets the money, but in contrast, we have a casino that has a safety index of almost 0, a lot of warnings and yet some players deposited there and then came to complain that it is our bad. Sometimes I have the feeling that nobody can be satisfied to everybody's satisfaction.
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I’ve found really interesting documents of the registration of Betsolino group. Official documents from the authorities of the UK. Can I share the pdf’s with you and other players? I’m really really really surprised that the CEO of Betsolino limited is a guy named Sebastiaan van Bochove… he’s also from the Netherlands like me. Maybe I can go to the Dutch authorities to claim my winnings and tell them what’s happening with all of us?
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Ja, det fandt jeg også. Spørgsmålet er, er denne betsolino limetd også det rigtige firma, fordi jeg tror på, at alt bare er falsk, og kasinooperatørerne bruger kun navnet for at se bedre ud og være troværdige
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Hvis du har kontaktoplysninger eller navne, så offentliggør dem!
Affiliate Manager og den person, der besvarer klagerne her: Stefan Neumann - ham kan du søge på LinkedIn.
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I’ve found really interesting documents of the registration of Betsolino group. Official documents from the authorities of the UK. Can I share the pdf’s with you and other players? I’m really really really surprised that the CEO of Betsolino limited is a guy named Sebastiaan van Bochove… he’s also from the Netherlands like me. Maybe I can go to the Dutch authorities to claim my winnings and tell them what’s happening with all of us?
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If it's freely available information that you found on the internet then I don't think there's a problem in sharing it.
I think that if you are determined, you can try it but I can't guarantee you what the result will be because I am thinking that even though the CEO is from the same country but the casino is registered in the UK, whether you will be able to do something. But maybe it is better to try something than nothing.
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Dette er adressen for pdf-filer 
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Hvad kan du gøre med informationen nu? Kan du kontakte nogen?
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Ja det kan du hvis du får et svar der er en ????
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Jeg sendte en e-mail til betsolino limit, men fik intet svar
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Ud fra tingenes udseende vil min klage blive lukket i dag og vist som uafklaret. 5bonuses reagerer ikke. Jeg betaler aldrig med PayPal og paysafecard igen, kun bankoverførsler, så du kan få dine penge tilbage i en nødsituation.
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The same here, never gonna use paysafecard anymore!
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Well, yes, that's something I've seen as well, but nobody answered us, otherwise they would have solved the complaints. Whenever we get in contact with someone and they are willing, it shows. There are casinos that can tell right away that they won't deal with us. However, if they have no interest and no one is approached, it's impossible to help. 😕
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Har du ikke yderligere oplysninger om casinoet, såsom andre kontakter, kontaktadresser, e-mailadresser osv.?
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Ligegyldigt om du kontakter svarene, ikke hvorfor de bare vil snyde penge og intet mere
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Bemærk, alle kasinoer, der blev åbnet i 2024, er absolut tvivlsomme og betaler kun nogle få spillere for at vinde tillid, og så er der ikke flere. Spil kun kasinoer, der har været på markedet i 3 til 4 år
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Har du ikke yderligere oplysninger om casinoet, såsom andre kontakter, kontaktadresser, e-mailadresser osv.?
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Well, we have a couple of them, but we used all the ones we had and could. If the casino doesn't want to cooperate and respond, then we can have a million contacts and not move anywhere.
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Kan du dele dette med os, så alle spillere kan bombardere disse svindlere med beskeder?
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