Mange tak, det sætter jeg stor pris på. Jeg vil helt sikkert gøre dette med det samme og acceptere supporten fra betblocker.. er der nogen måde at refundere de tabte penge efter at have anmodet om at blokere dem flere gange? Venlig hilsen
I'm so glad I could help you a bit. I imagine it must be a challenging situation, so if you struggle with anything around the tools or want to talk, I can follow you to the responsible section. Or you may find other people there. Don't worry.
When it comes to refunds, and here I'm going to repeat myself a bit, if the casino fails to respond to a self-exclusion request and also if the player stated the reason for the exclusion clearly naming the addiction or compulsion, I would expect a positive outcome. That's very general, though.
The complaint, on the other hand, will be focused on explaining even details.
The process usually needs some time, though, so there will be no rush. 🙂
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Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
