Jeg har samme problem. Ifølge kasinoet blev min saldo overført den 13. marts 2023, og jeg har ikke modtaget den endnu. Jeg har også modtaget et skærmbillede fra kasinoet, der angiveligt beviser, at min saldo blev overført af kasinoet den 13. marts 2023 kl. 11:56. Skærmbilledet viser, at pengene ifølge casinoet angiveligt blev overført den 13. marts, selvom casinoet tidligere forsikrede mig om, at pengene allerede var blevet overført den 9. marts.
Nu hvor jeg ikke har modtaget nogen penge i fjorten dage, kontakter jeg casinoet. Kasinoet siger, at jeg skal tjekke med min bank (jeg forsikrer dig om, at schweiziske banker er velrenommerede ;-)). I dag skrev de til mig for at indsende et kontoudtog for at bevise, at jeg ikke modtog nogen penge den 13. marts 2023 kl. 11:56. Dette er meget useriøst, for casinoet selv fortalte mig, at selvom det blev overført den 13. marts 2023 kl. 11:56, kan det godt tage 1-5 dage, før det er på min konto. Nu vil de have en erklæring, der beviser, at jeg ikke modtog den den 13. marts 2023 (dagen for den påståede overførsel). Jeg er sikker på, at kasinoet bruger denne taktik, så de ikke overfører penge, før der er nok pres. Som et resultat giver spillere, der til sidst giver op, kasinoet midlerne.
Svartiden for besvarelse af forespørgsler tager over en uge. Dette er meget dårligt, fordi du kun kan anmode om kontoblokeringer, begrænsninger og time-outs via mail via support. Desuden fortalte kasinoet mig i en besked, at svaret tager meget lang tid, fordi min chat på casinoets hjemmeside blev afbrudt af mig (kun jeg skrev aldrig via chatten. De oplyser, at de har en 24/7 live chat, men det findes ikke).
I have the same problem. According to the casino, my balance was transferred on 13 March 2023 and I have not received it yet. I have also received a screenshot from the casino that supposedly proves that my balance was transferred by the casino on 13 March 2023 at 11:56. The screenshot shows that, according to the casino, the money was supposedly transferred on 13 March, although the casino previously assured me that the money had already been transferred on 9 March.
Now that I have not received any money for a fortnight, I am contacting the casino. The casino says I should check with my bank (I assure you that Swiss banks are reputable ;-)). Today they wrote me to submit a bank statement to prove that I did not receive any money on 13 March 2023 at 11:56. This is very unserious, because the casino itself told me that although it was transferred on 13 March 2023 at 11:56, it may well take 1-5 days until it is in my account. Now they want a statement proving that I did not receive it on 13 March 2023 (the day of the alleged transfer). I am sure that the casino is using this tactic so that they do not transfer funds until there is enough pressure. As a result, players who eventually give up give the casino the funds.
The response time for answering queries takes over a week. This is very bad because you can only request account blocks, limits and time-outs via mail through support. Also, the casino told me in a message that the response takes a very long time because my chat on the casino website was interrupted by me (Only I never wrote via the chat. They do state that they have a 24/7 live chat, but it doesn't exist).
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