Dear Sabine, you would notice a significant difference between the way the casino representative and I handle the limits if you closely read every post I have made in this thread for the last few weeks.
Thus, in my opinion, jumpy judges are not necessary. Would you please take that into account? Otherwise, I am not sure why you keep getting back to us, to be honest.
Let's just take it as grown individuals, please.
Hej kære Radka,
Jeg kan desværre ikke helt dele din mening. Med sådanne udbetalingsgrænser er det normalt angivet, at udbetalingen afhænger af VIP-niveauet eller i det mindste er det defineret på en anden måde.
Jeg forstår heller ikke, hvorfor min anmeldelse og klage ikke offentliggøres. Jeg beskrev kun mine oplevelser, som jeg havde dem. Hvorfor kan jeg ikke bedømme kasinoet? Det virker lidt suspekt. Jeg forstår selvfølgelig, hvis du vil beskytte dine partnere, men jeg tror, at Casino Guru kan miste tilliden, hvis det ikke længere er gennemsigtigt og fair over for spillere.
Venlig hilsen,
Hi there.
This is really confusing to me. The English version begins with "Unfortunately, I can not entirely share your opinion," despite the fact that we clearly agree on the limits and how they should be stated. I am lost, I guess.
I told you not to lose the balance . since you actually did, the complaint was rejected. As explained in the complaint thread:
"Dear Blerko, since you've lost the remaining funds and there are no funds left in your casino account, there isn't anything we can do."
To be honest, in certain situations, this might also have an impact on how objectively we view the review. In this instance, I regret to say that an error was made: nearly 90% of unfavorable user reviews linked to complaints that are rejected as unjustified are also rejected because the primary points in the complaint were found to be false. However, in your case, the circumstances were different, so I approved your user review retroactively.
At least my apology for the user review, and I'm sorry the complaint has no chance to get into the final stage.
Prøvede et par gange, men som sagt reagerer deloro kun selektivt. De ignorerer andre kommentarer som mine.
Jeg kommer tilbage hertil, fordi her er de mennesker, der også har klager over kasinoet. Og da jeg troede, at Deloro svarede her (men desværre kun selektivt) tænkte jeg, at jeg ville prøve det her.
Men som jeg antydede før..., brug dit ikon på deres side, anmeldelser fjernes fra dit websted, kun klager håndteres af deloro, som ikke har noget at gøre med deres integritet.. det giver mig også mistanke om, at der er en samarbejde. Har intet at gøre med, om jeg håndterer det her modent. Jeg reagerer bare modent. Dette er min konklusion.
Kære Radka,
Jeg ved, at jeg ikke kan kræve noget tilbage, som jeg har tabt og spillet væk.
Men faktum er: Hvis pengene var blevet udbetalt, havde jeg ikke kunnet bruge dem så hurtigt på grund af min indbetalingsgrænse.
Nu er situationen, som den er. Jeg har ingen interesse i at skade casinoet, men jeg synes, det er vigtigt, at nye spillere på Deloro Casino er opmærksomme på udbetalingsgrænserne, før de laver store indsatser.
Mange tak for din støtte.
Venlig hilsen,
Jeg kommer tilbage hertil, fordi her er de mennesker, der også har klager over kasinoet. Og da jeg troede, at Deloro svarede her (men desværre kun selektivt) tænkte jeg, at jeg ville prøve det her.
Men som jeg antydede før..., brug dit ikon på deres side, anmeldelser fjernes fra dit websted, kun klager håndteres af deloro, som ikke har noget at gøre med deres integritet.. det giver mig også mistanke om, at der er en samarbejde. Har intet at gøre med, om jeg håndterer det her modent. Jeg reagerer bare modent. Dette er min konklusion.
Hello, I really appreciate your honesty, and thank you for the details.
We occasionally—and I will admit, sometimes mistakenly—reject reviews, but only because we have a good feeling that they are part of a pattern from third parties, or even casinos. In player cases, on the other hand, we most likely believe the information is ambiguous or possibly biased. However, there was never any malicious intent, and all players are welcome to return to discuss the matter. I understand you have your doubts, and I also understand that every explanation from a Casino Guru member has little meaning. However, it is not in our best interests to gamble with your trust as long as we depend on players.
If you were able to read some of our internal emails expressing our stance against the casinos telling us how we should "cooperate," you might be startled.
Well, anyway. I am happy that I now have a better understanding of your worry, and I hope that we can resolve it eventually, over the time.
Kære Radka,
Jeg ved, at jeg ikke kan kræve noget tilbage, som jeg har tabt og spillet væk.
Men faktum er: Hvis pengene var blevet udbetalt, havde jeg ikke kunnet bruge dem så hurtigt på grund af min indbetalingsgrænse.
Nu er situationen, som den er. Jeg har ingen interesse i at skade casinoet, men jeg synes, det er vigtigt, at nye spillere på Deloro Casino er opmærksomme på udbetalingsgrænserne, før de laver store indsatser.
Mange tak for din støtte.
Venlig hilsen,
Hi there.
I know this is not what we were expecting, I assure you; at least I did not anticipate that.
Nobody here, I believe, is trying to hurt anyone. Discussions occur, and viewpoints might even shift. I think it is fantastic that you have tried so hard to educate people about the significance of withdrawal limits.
All I can hope for is that you will eventually discover a safer pastime. You must be under a lot of stress because of this experience, and I am sorry to hear that.
Take care!
Kære Radka,
Jeg føler, at min klage ikke blev taget alvorligt nok. Jeg gjorde det også klart, at min konto allerede var blevet genåbnet to gange, selvom jeg havde lukket den på grund af min ludomani.
Er det rimeligt at kræve penge tilbage i en situation som denne, når du har udelukket dig selv for ludomani, men kontoen alligevel er gjort tilgængelig igen? Jeg synes, ja. Som ludoman er det svært at kontrollere impulser, og det er trist, når disse øjeblikke bliver udnyttet af kasinoer.
Min ludomani har ødelagt mig økonomisk, og jeg modtager i øjeblikket lægebehandling. Det er uheldigt, at casinoer ikke tilbyder muligheden for permanent og bindende at udelukke dig selv af sådanne årsager med en simpel knap. Det virker som om, at nogle kasinoer rent faktisk profiterer på de syge menneskers nød – det håber jeg i hvert fald ikke!
Jeg forsøger i øjeblikket at finde ud af, om jeg har bevis for, at Deloro genåbnede min konto på trods af min spilleafhængighed og flere lukninger.
Venlig hilsen
Jeg ser også, at udbetalingsgrænsen hos Deloro stadig er 10.000 euro pr. Men i mit tilfælde er dette som bekendt ikke korrekt.
Det bør være ligegyldigt, hvad et casino aftaler med en spiller individuelt – det bør være klart, hvilken grænse der gælder for alle.
Og der er en grænse på 1.000 euro om dagen for alle!
Kære Radka,
Jeg føler, at min klage ikke blev taget alvorligt nok. Jeg gjorde det også klart, at min konto allerede var blevet genåbnet to gange, selvom jeg havde lukket den på grund af min ludomani.
Er det rimeligt at kræve penge tilbage i en situation som denne, når du har udelukket dig selv for ludomani, men kontoen alligevel er gjort tilgængelig igen? Jeg synes, ja. Som ludoman er det svært at kontrollere impulser, og det er trist, når disse øjeblikke bliver udnyttet af kasinoer.
Min ludomani har ødelagt mig økonomisk, og jeg modtager i øjeblikket lægebehandling. Det er uheldigt, at casinoer ikke tilbyder muligheden for permanent og bindende at udelukke dig selv af sådanne årsager med en simpel knap. Det virker som om, at nogle kasinoer rent faktisk profiterer på de syge menneskers nød – det håber jeg i hvert fald ikke!
Jeg forsøger i øjeblikket at finde ud af, om jeg har bevis for, at Deloro genåbnede min konto på trods af min spilleafhængighed og flere lukninger.
Venlig hilsen
Good day to you.
I see you have been thinking, well, me too.
Do you recall that I told you to include all relevant information in the complaint? Regretfully, it appears that you have specifically neglected to mention your permanent casino account closure and the reopening.
I would not hesitate to ask that the complaint be reopened because, as I mentioned earlier, the circumstances surrounding the reopen and the account closure are significant, even though I am unable to add this information to anyone's complaint and I am not asserting that it will not be rejected again. That solely depends on the way and the reason why your account was reopened. So, if you decide to tray again, upon the request, please specifically explain the self-exclusion and then the events that led to the account reopening.
Regarding the limits, and allow me to put the answer into one post here:
As I said, we provide the limits the way casinos confirm these to us; we also check the terms and ask the support for explanation. Every player who is not sure which limit he actually has in the casino should always ask the support and capture the response, just in case later on the confirmed withdrawal limits won't match the reality. I wish you did the same. 🙁
We will look into any suggestions made by the player during the complaint and any evidence that the casino reduced the limits to disadvantage them. However, the permanent self-exclusion and the manner in which the casino reopened your account are now the most significant aspects of this entire situation, I'd say.
Are you going to reopen the complaint?
i find deloro casino is a good casino had never got problem fastwithdrwal friendly customer support
Would you like to tell us more about your experience at this casino?
Which games do you like? How long did you wait for the withdrawal and how did the support help you, if I may ask?
by deloro the withdrawal takes only 5 second with no hassle for the support is 24/7 to assist you they give you full attention and also fast answer what your asking for and give good info and they are also if theres a problem also derecly gives you sulotion about it that is base on my experience in deloro casino
i hope i give you good answer
Great answer. Thank you.
I can see that you really like it there, and I am glad.
Which games do you like the most there?
Did you know that you can submit a user review where you can describe your experience? I am sure they will like it a lot.
Here's the link for you.😉
Jeg vil gerne gøre det klart, at jeg ikke havde til hensigt at smutte Deloro, men snarere at dele mine personlige erfaringer. Alle kan danne deres egen mening.
Jeg gik ud fra, at de grænser, der er angivet på Casino Guru for Deloro, faktisk gælder for spillere hos Deloro. Jeg har dog nu fundet ud af, at det ikke er tilfældet. Tilsyneladende skal man ansøge om nye grænser individuelt.
Dette rejser spørgsmål for mig: Hvorfor har en afslappet spiller, der indbetaler 100 euro, ikke de samme tilbagetrækningsrettigheder som en hyppig spiller? Hvad er logikken bag, at man skal acceptere store tab, før man kan hæve større beløb?
Kundeservicen er meget venlig, men jeg får indtryk af, at de ikke altid er helt gennemsigtige. Denne venlighed ser ud til at strække sig til det punkt, hvor tingene bliver alvorlige - for eksempel når du foretager en tilbagetrækning - hvor der så opstår forsinkelser, som det var tilfældet i mit tilfælde.
Jeg synes også, at softwaren er lidt langsom. Det ser ud til, at Deloro bruger følgende taktik: lav RTP (Return to Player), hurtige udbetalinger op til en grænse på 1.000 euro pr. dag og venlig kundeservice, som dog ikke altid er pålidelig i kritiske situationer.
Jeg tror, at en ærlig anmeldelse er vigtig, fordi mange mennesker spiller under falske forudsætninger og potentielt lider store tab.
The sharing of players experiences is always appreciated here. Good or bad. So, we are glad that you decided to write about it, of course.
From our experience, this casino is usually trying to solve issues efficiently, and we always hope for their fairness.
It is completely understandable, though, that not everyone is going to be happy with their practices. It is normal in every online casino, I could say. 🤷♀️
Whenever you have any questions or you don't understand the reason behind the limits at this casino, as you wrote, I would recommend contacting the support. They should be able to explain everything to you.
We also have the casino representative active in this thread quite often, so maybe he will be able to explain things here for everyone. It is always nice to read more information from him. 🙂
Thank you for caring about others and sharing your thoughts here. We'll look forward to hearing from you again.
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