Galactic Wins Casino – generel debat (side 6)

Tak

Hej, kan nogen forklare mig godt, hvad jeg skal sætte der, fordi jeg ikke forstår?

Hi!

What do you need to know, please?

IBAN and Swift are given by your bank, are codes for international tranfers that identifies your bank agency. You must go to your bank and request for it with your manager or someone!!!

God eftermiddag! Jeg indsatte 300 reais i galacti-gevinster og gik efter 700 og et par reais, og jeg brugte ikke bonussen og gav afkald på den, jeg foretog en udbetaling for 5 dage siden og stadig ingenting! Kan nogen fortælle mig, om der er mulighed for at modtage mine penge?

Hi, it's certainly possible to receive the winnings. Have you tried contacting the casino regarding your withdrawal? If it's your 1st withdrawal in the casino, it's highly probable that you'll need to verify your identity first and that's what usually takes some time.

Siden 02/13/2024 foretog jeg min tilbagetrækning, og den afventer stadig. Jeg havde allerede sendt mine dokumenter i lang tid. Det var meningen, at det skulle verificeres, og de spurgte mig igen. Mit spørgsmål er, hvornår vil jeg modtage mit indskud? Der er gået mere end 5 dage og stadig ingenting

I'm sorry to say that, but only casino employees would have a chance to answer your question.

Since you have not yet passed the account verification, I'd say we should for now focus on the most important part - finding out why your documents are not accepted.

Could you please clarify if you still need to provide certain documents or if they are being rejected for a reason?

I aim to learn where the delay comes from. Let me know, please.

Problem løst i går. Jeg talte med support, og min tilbagetrækning er allerede i gang, mange tak

Hey. Thank you for tis positive news. It is always better to contact the support if there is some problem, right? 😉 Have they explained what was the case?

Er der nogen, der ved, hvilke dokumenter jeg har brug for, og hvor hurtigt tilbagetrækningen er effektiv?

Hello, according to what you write you need to verify yourself in the casino, am I right ? As for your question itself, the best thing to do would be to ask the casino what you need, and if they ask you to verify your account, they will tell you what they require from you. But if you want to ask beforehand, you should definitely try the casino's support. 

Afterwards you can let us know if everything went smoothly.

I strongly believe that it will. 🤗

tak skal du have

Desværre annullerede de min tilbagetrækning og annullerede den

Hello, can I also know what was the reason the casino gave you ? Does that mean they took all your money? Were you able to pass the verification in the end ? 

Let me know and we'll see if we can help you. 

Hej

Jeg havde ikke engang sendt mine dokumenter... efter at jeg ville trække mig tilbage, kæmpede jeg i 2 eller 3 dage for at kunne tale med en leder... Og den dag det svarede mig, var det botten, og min konto var allerede på nul, og det fortalte mig, at grundet vilkår og betingelser

Hello. Is actually your account fully verified at this casino, or not yet? What was the exact reason, they have told you, you have breached the terms, and are you aware of doing so? Please provide some more details, so we can check it out and see if our complaint team will be able to help you out with that. We'll be waiting for your response.

Nej, de fortalte mig aldrig, hvad det optog... og nej, sandheden er, at jeg ikke ved det, og jeg tjekker ikke engang...

Hey, in this situation, I feel we are not going much further by asking you questions, so how about pictures? 🙂. Since we really want to understand what is going on, could you please paste a screenshot showing the email or any other way of communication through which the casino informed you about the problem with the rules?

I'm more than convinced this is worth a try.

Thank you in advance!

My final conclusion with this casino: couples of deposits no more than 50$,. 2 withdrawals no more than 150$. Because of that's withdrawals, I am banned from any further bonuses and promotions. Both claimed withdrawals has been with lots of difficulty . So I can say now, good bye Galactic Wins, and stay me well...

I see another casino you probably won't be playing at anymore. I understand that what is happening more and more is that casinos are taking away bonuses from players who are winning even if it is not much. I wouldn't mind it to be honest, because I sometimes see bonuses as a nuisance rather than an advantage. 

As for the withdrawals, how long did it take you to get them ? Did it take long ? 🙂