HjemForumCasinoerIceCasino – generel debat

IceCasino – generel debat (side 28)

2 år siden af nadineanders81
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113.434 visninger 554 svar |
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1...27 28
7 måneder siden

i have won 90 k at the casino and they refuse to payout,the reason is: one deposit from my husbands bankcard back in nov 2023,i have since that deposited and withdrawn with my own cards revolut etc and my kyc is veryfied,now im blocked out of my account and the only way to get in is if i agree to let the casino take 88k and leave me with 2k as a goodwill bonus.is this kind of operational treatment of customers legal at all?

catan6
7 måneder siden

OMG, undskyld, da jeg læste, at hårene på bagsiden af min nakke rejser sig. Jeg har allerede beskrevet mine oplevelser med casinoet her i detaljer. Katastrof, bare ulækkert den måde, folk bliver behandlet på der. Stedet skulle have været sagsøgt og nedlagt for længe siden.

Så snart du har et overskud i intervallet på 4 eller 5 cifre, vil de finde alle midler, de mest umulige og lyssky baggrunde, til koldt at dumpe dig.

For mange år siden havde jeg så store gevinster hos sunmaker, det var næsten 97.000€ med slot: smuk natur.

Selvfølgelig er sådan en sum livsændrende for den gennemsnitlige person, og jeg er med rette chokeret.

Jeg havde tidligere ubevidst overtrådt vilkårene og betingelserne så mange gange, da jeg indsatte i dette casino, inklusive hvad der skete med dig, med en indbetaling til en anden konto via min mands konto

De gjorde mig opmærksom på dette, da jeg anmodede om en engangsbetaling på €97.000, og i det øjeblik troede jeg, det var det, og selvfølgelig er man tæt på at få et nervøst sammenbrud, når man har at gøre med sådan et beløb .

Men nej, dette casino, trist men sandt, som i dag kun må operere under den billige tyske licens, var et absolut førsteklasses casino i forhold til retfærdighed og kundeorientering.

Det eneste, de gjorde, var at påpege denne fejl over for mig og fortælle mig, at hvis jeg ville have €97.000, skulle jeg være parat til at tilbagebetale alle penge, der var blevet indsat på min konto via en tredjepartsbetaling til min mands konto🤭😆

Jeg faldt ned af stolen, hvad, så alt er i orden, hvis jeg bare udbetaler næsten 1000€ til min mand???

Jeg hørte rigtigt, det gjorde jeg, og sunmaker klarede det ganske enkelt, efter 7 arbejdsdage havde jeg €97.000 på min bankkonto derhjemme, det var i 2018.

Det er sådan det skal fungere, det er kasinoer.

Du føler dig uerstattelig sikker og har det sjovt med at spille; når du oplever denne form for behandling, fortæller det dig, at kunden er konge.

Når jeg lige hører ICE Casino, kommer alt tilbage til mig. Jeg tror, det var sidste år i oktober, hvor de lavede sådan noget med mig, summen var kun omkring €5.000, men selv det er en joke, jeg får sådan en grim klump i halsen, bare jeg tænker på det.

Jeg ønsker dig mange nerver, prøv alt. Gå til et hvilket som helst forum, giv alle detaljerne, tag skærmbilleder, insister på dine gevinster, de er så glade for, at de fandt noget til at lokke dig ind i vilkår og betingelser fælden 🤮.

Det er bare ulækkert, jeg skulle ikke have mødt nogen af lederne personligt, frygtelig asocial og udspekuleret, og frem for alt støtten 🤢 katastrofal.

For fanden, hvorfor kunne du ikke vinde 90.000 på et andet casino.

Spil hos JET, IZZI, LEGZO.

De er som guld, enhver udbetaling efter bekræftelse vil være på kortet inden for højst 30 minutter.

Og har du problemer med banken, med udbetalingen eller andet, så hjælper de dig direkte, uden omveje evt. en time i chatten hvis du ikke forstår noget osv.

Beklager, ice casino, jeg tror, der er et presserende behov for en offentlig DEMO mod dette sted😪🤮🤮🤮

Automatisk oversættelse:
7 måneder siden

i have won 90 k at the casino and they refuse to payout,the reason is: one deposit from my husbands bankcard back in nov 2023,i have since that deposited and withdrawn with my own cards revolut etc and my kyc is veryfied,now im blocked out of my account and the only way to get in is if i agree to let the casino take 88k and leave me with 2k as a goodwill bonus.is this kind of operational treatment of customers legal at all?

7 måneder siden

I am really sorry about this issue. As I have read in your complaint, though, you have breached the terms of this casino, and that is why all this is happening.

Veronika has explained: "If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you."

I am really sorry for the inconvenience. Now it is up to you if you'll accept the money offered by the casino.

7 måneder siden

OMG, undskyld, da jeg læste, at hårene på bagsiden af min nakke rejser sig. Jeg har allerede beskrevet mine oplevelser med casinoet her i detaljer. Katastrof, bare ulækkert den måde, folk bliver behandlet på der. Stedet skulle have været sagsøgt og nedlagt for længe siden.

Så snart du har et overskud i intervallet på 4 eller 5 cifre, vil de finde alle midler, de mest umulige og lyssky baggrunde, til koldt at dumpe dig.

For mange år siden havde jeg så store gevinster hos sunmaker, det var næsten 97.000€ med slot: smuk natur.

Selvfølgelig er sådan en sum livsændrende for den gennemsnitlige person, og jeg er med rette chokeret.

Jeg havde tidligere ubevidst overtrådt vilkårene og betingelserne så mange gange, da jeg indsatte i dette casino, inklusive hvad der skete med dig, med en indbetaling til en anden konto via min mands konto

De gjorde mig opmærksom på dette, da jeg anmodede om en engangsbetaling på €97.000, og i det øjeblik troede jeg, det var det, og selvfølgelig er man tæt på at få et nervøst sammenbrud, når man har at gøre med sådan et beløb .

Men nej, dette casino, trist men sandt, som i dag kun må operere under den billige tyske licens, var et absolut førsteklasses casino i forhold til retfærdighed og kundeorientering.

Det eneste, de gjorde, var at påpege denne fejl over for mig og fortælle mig, at hvis jeg ville have €97.000, skulle jeg være parat til at tilbagebetale alle penge, der var blevet indsat på min konto via en tredjepartsbetaling til min mands konto🤭😆

Jeg faldt ned af stolen, hvad, så alt er i orden, hvis jeg bare udbetaler næsten 1000€ til min mand???

Jeg hørte rigtigt, det gjorde jeg, og sunmaker klarede det ganske enkelt, efter 7 arbejdsdage havde jeg €97.000 på min bankkonto derhjemme, det var i 2018.

Det er sådan det skal fungere, det er kasinoer.

Du føler dig uerstattelig sikker og har det sjovt med at spille; når du oplever denne form for behandling, fortæller det dig, at kunden er konge.

Når jeg lige hører ICE Casino, kommer alt tilbage til mig. Jeg tror, det var sidste år i oktober, hvor de lavede sådan noget med mig, summen var kun omkring €5.000, men selv det er en joke, jeg får sådan en grim klump i halsen, bare jeg tænker på det.

Jeg ønsker dig mange nerver, prøv alt. Gå til et hvilket som helst forum, giv alle detaljerne, tag skærmbilleder, insister på dine gevinster, de er så glade for, at de fandt noget til at lokke dig ind i vilkår og betingelser fælden 🤮.

Det er bare ulækkert, jeg skulle ikke have mødt nogen af lederne personligt, frygtelig asocial og udspekuleret, og frem for alt støtten 🤢 katastrofal.

For fanden, hvorfor kunne du ikke vinde 90.000 på et andet casino.

Spil hos JET, IZZI, LEGZO.

De er som guld, enhver udbetaling efter bekræftelse vil være på kortet inden for højst 30 minutter.

Og har du problemer med banken, med udbetalingen eller andet, så hjælper de dig direkte, uden omveje evt. en time i chatten hvis du ikke forstår noget osv.

Beklager, ice casino, jeg tror, der er et presserende behov for en offentlig DEMO mod dette sted😪🤮🤮🤮

Automatisk oversættelse:
7 måneder siden

Unfortunately, in the case of catan6 there was a breach of the terms of this casino, so there's nothing much we can do about it. I hope you can understand.

Romi
7 måneder siden

so the casino can let me deposit and withdraw funds after the breaach as they want? have already deposited with my card played and withdrawn several times,guess its ok when the amounts are small,fucking scam.but the bank will will make a request on behaf of my husband directly to ice casino , clearing way for lawsuit

7 måneder siden

in other words,the only way you can withdraw funds is if you only deposit from your own card,any other deposits will make you loose all you have won,but they wount do anything about it before you win and try to withdraw a significant amount.and if u agree to leave all your winnings to the casino,then you can play again without any restrictions,they will remove them as well as your balance...so basically the casino does as it wants.i would strongly recomend to never play at ice casino.you are deemd to loose,they will find something to keep you away from your winnings.i have a social page at fb with around 900k followers, i will clearly post about this there to prevent people from getting scammed by the casino.

Romi
7 måneder siden

what do you mean? is it possible to pay back to the used card? that would be no problem,since the card is already half mine,it only has his name on it,but we manage it together from the local bank

Romi
7 måneder siden

what if i can provide documentation that this card is from our joint bank accounts?even though my name is not on the card i have legally rightys from the bank to use it 50/50 with my husband

7 måneder siden

It's getting worse every day... if there is a limit you can play for a couple of minutes, if there is no limit then you can play a lot, but for a lot of money in exchange... this is an incredible site, if someone wants to win €1000, he has to lose €20,000 at least.. .for months you just pay and pay more, but nothingyou don't get a decent amount... you're one of the worst, casinoguru, you defend this in vain... I don't understand your logic, how you protect players, when for example it's crap for almost all players, or Rabidi is full of complaints about it too sides, mostly that they don't pay, illegallythey ban and you still give every page a grade of 8-9-10... is this in return because Rabidi puts it out every year so they can vote for him in the annual list of the best organization?I think that's why and this is the truth... you are also taken by sites, you helped them by re-informing the players, with false grades in order to take the money away from the hopeful players... you are jokes

7 måneder siden

what if i can provide documentation that this card is from our joint bank accounts?even though my name is not on the card i have legally rightys from the bank to use it 50/50 with my husband

7 måneder siden

Hello. I am really sorry for this situation at the Ice Casino. We are always here, trying to help, and our complaint team is doing their best as always to get the best resolution to every case possible.

It is nothing unusual that the casino will find out whenever a card does not belong to the person playing at their casino only when the withdrawal is requested. It is because only then will they start the verification process.

Have you sent the proof to the casino and our complaint team, as well, that the card is actually from the joint account? Many times this kind of payment is approved by the casino, as I can say from my experience. Please let us know about any news regarding your case.

7 måneder siden

It's getting worse every day... if there is a limit you can play for a couple of minutes, if there is no limit then you can play a lot, but for a lot of money in exchange... this is an incredible site, if someone wants to win €1000, he has to lose €20,000 at least.. .for months you just pay and pay more, but nothingyou don't get a decent amount... you're one of the worst, casinoguru, you defend this in vain... I don't understand your logic, how you protect players, when for example it's crap for almost all players, or Rabidi is full of complaints about it too sides, mostly that they don't pay, illegallythey ban and you still give every page a grade of 8-9-10... is this in return because Rabidi puts it out every year so they can vote for him in the annual list of the best organization?I think that's why and this is the truth... you are also taken by sites, you helped them by re-informing the players, with false grades in order to take the money away from the hopeful players... you are jokes

7 måneder siden

Our goal is to bring fairness to online gambling, and we are always here for players and the casinos as well, whenever they need us.

We always say that all casinos have an advantage over players in the long run. It is really important to play for fun, as a hobby, and nothing more.

Our complaint team is working hard and doing their best to always solve all the complaints fairly and help players whenever there is a suspicion that a casino acts against fair gambling. If you are interested, you can also read an article about how do we review all online casinos and, after that, estimate the safety index, so you can better understand our work here. Just follow this link, please, to view the article.

May I ask if you have any experience playing at this casino, and perhaps you need to be helped with something there? Do not hesitate to let us know, for sure. We're always glad to help.

2 måneder siden

Jeg har hævet mine penge i 2 uger nu, men kasinoet accepterer det, men udbyderen, der er ansvarlig for at foretage overførslen, afviser hævningen tilsyneladende for ikke at have udfyldt hævningsformularen korrekt. Jeg vil gerne have lidt vejledning i, hvordan du udfylder formularen korrekt. Tak. Jeg har forresten allerede en verificeret profil.

Automatisk oversættelse:
rogeryance
2 måneder siden

Hello, have you tried asking them what is wrong with filling it in and what should be different? I would probably start there because I have no idea what could be different. 

Also, I moved your post under the casino you are talking about, so you can see if any of the players here had the same problem and if they were able to solve it. 

If you don't get any response from the casino, feel free to get in touch and file a complaint here and our team will try to help you. 

Do you think you will do that?

1 måned siden

it has become the worst site.. it delays payment until you pay the money, because you know you are playing, the games are a joke, for 1 week they give almost literally nothing, I played 1000 € max 1 hour low (0.3...0 ,4) bet and several times through olxan hundred spins, nothing..I would highlight the shame of the Fazi service provider, because I played on several sites on its crap called games, although I did not get any profit from it anywhere, but what it is doing here is the most disgusting thing in the entire online casino.. all of Radek's games are unplayable..he is the most money-hungry person I've ever met..on that site he gives about 5-10 euros for every 100 euros lost, and continuously, I hope they won't let it work for long, just like icecasino, because it it destroys people more and more almost in a competitive way, I don't understand how the authorities can let this happen, I advise anyone who is thinking about registering not to do it, if you succeed in withdrawing all the money, you will be charged until you pay it back at least five times, until then it won't give you anything.. its bonuses like for example you can't spin the weekly refund.. the requirement is 21 but it can never be more than three times, the same as the promotional spins.. it makes no sense, I wish from the bottom of my heart to whoever participates in its operation to suffer .. a lot

Novcsi87
1 måned siden

Dear Novcsi87

Thank you for the feedback!

Would you mind sharing your account ID in order to investigate?

Regards

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