Really that’s like crazy because I called my bank to enquire about any possible transactions that have tried to deposit in the last week and they apparently couldn’t see any attempts but hey I’ll make sure ALL the details are 100000% correct this time! Thanks
Dear Nonyabizzo1,
Thank you for your prompt response and for taking the time to check with your bank. We appreciate your willingness to ensure that all details are correct for your next withdrawal request.
It's possible that the attempts to deposit might not have been visible to your bank due to the error in the account details, as any transaction to an invalid account would typically be rejected before it could be processed further.
As a reminder, please ensure that the clearing number and the beneficiary name are entered exactly as per your bank records. If you have any doubts or require clarification, do not hesitate to reach out to us or your bank.
Once you submit your withdrawal request with the corrected details, we will process it swiftly to ensure that you receive your funds without any further delay. Your satisfaction and trust in our services are paramount to us.
Thank you for your cooperation and understanding. We are here to assist you every step of the way.
Best Regards,
Customer Support, Playfina Casino
Okay well it’s submitted, I’m 110% all details will be correct! Thanks
Dear Nonyabizzo1,
Thank you for your patience! We've successfully processed the withdrawal, and now you need to await confirmation from your payment system. If you have any questions or concerns, please feel free to reach out.
Thanks again for your understanding!
Best Regards,
Customer Support, Playfina Casino
What do u mean wait for confirmation? All of my details are correct, my bank allows other pokie sites the access to deposit money in my account all the time?
Last time I put the swift code for international transactions- which is CTBAAU2S.
But my transaction was rejected I’d say because of that! So this time I only put my banks account number and the bsb, that is literally everything you need to transfer money into someone’s account. I don’t want confirmation I just want the money.
Dear Nonyabizzo1,
Currently, there is no need to provide any additional information. On our end the withdrawal has been successfully confirmed. You need to wait for the final transaction status from your payment system, and since it is both the weekend and holidays, this may take a bit longer. All you need to do is wait for the funds to be credited to your account.
Best Regards,
Customer Support, Playfina Casino
Still haven’t received anything yet
Dear Nonyabizzo1,
We've already sent the funds to the provided details on Friday, January 5, 2024. You should expect the funds to be processed by your payment system. We have no control over the operations of the third-party organization, so your best course of action now is to await further updates on the transaction. If you have any concerns or queries, please don't hesitate to contact us. Thank you for your understanding.
Best Regards,
Customer Support, Playfina Casino
Can u please email me the tracking number, UETR.
Dear nonyabizzo1,
We're writing to update you about your recent withdrawal request. The funds, totaling AUD 880.01, have been returned to your Playfina account. This occurred on 2024-01-12 at 14:21:35, with the reason for the return cited as "Invalid account."
It's clear that the issue lies with the bank not accepting the payment details you've provided. We've sent the funds correctly each time based on the information you gave us, but your bank has repeatedly rejected these transactions.
Our team has noted that your beneficiary name includes a hyphen ("-"), which could be contributing to the issue. We recommend that you request the withdrawal again, ensuring that the beneficiary name is entered without the hyphen.
To get specific guidance on what details need to be provided for a successful transaction, please contact our support team directly via live chat or email support@playfina.com. They are ready to assist you in ensuring that all your account information is accurate and acceptable to your bank.
Thank you for your attention to this matter. We hope to resolve it promptly.
Best regards,
Playfina Support Team
Yeah ok. So just to CLARIFY EVERYTHING that could legally make you in the right, When you ask for the ‘account name’ on the bank transfer withdrawal page. Context? My name? or the name of account my bank details are? And when you mean my name is to blame? I write my name with the hyphen mark and so does my bank, so yeah allgoods i will just use different bank.
Dear nonyabizzo1,
We have thoroughly reviewed your case and wish to confirm that all withdrawal operations from your Playfina account were correctly executed on our part. Unfortunately, we are facing an issue with your bank, which is rejecting the transactions. This may be due to inaccuracies in the banking details you provided. Please double-check these details or consider selecting an alternative bank for the transaction.
We have noticed that you have not responded to our emails and have not utilized our live chat option, as previously suggested. Our support team is always ready to assist and answer any queries to expedite the resolution of your issue. We strongly recommend using these communication channels for more effective dialogue and prompt resolution.
Sincerely,
The Playfina Support Team
falsk reklame for at modtage stemmer, jeg anbefaler ikke dette casino, det modtager stemmer for at bedrage brugere, at det er et godt casino, de sender flere e-mails og fortæller dem derefter, at du ikke er berettiget til at modtage gratis spins 
Dear Caniggia2021,
Thank you for sharing your feedback. We want to assure you that we never force players to vote for us against their will. We participate in nominations and reach out to our players to evaluate our casino, only if they wish to do so. As a token of appreciation for their time, we reward them with no-deposit prizes. We adhere to the rules of the nomination, which state that players can be invited to vote. If you haven't received the free spins for voting, please provide the email address associated with your profile or contact our technical support chat or email. Let them know that you came from this site, and we'll investigate the situation thoroughly. We apologize for any confusion or inconvenience caused and are committed to resolving the issue promptly.
Here for your needs,
Playfina Casino
Obnoxious casino.
I registered about half a year ago to inspect which RTP versions they were running and quickly lost interest when I saw 94% on several providers.
I made sure to untick email notifications, yet since registering I have received DAILY spam from them.
Today's email really took the cake:
"Give us a 10-star review on AG and vote for us as Casino of the Year and we'll give you 20 free spins"
Seriously?
Pathetic.
Dear SCATT3R,
Thank you for your feedback! We regret any frustration caused by our emails. It's important to note that we don't control game settings, including RTP, as it's determined by the provider. Our platform offers a diverse range of games from various providers to cater to different preferences, and we constantly update our game and provider collections. We apologize for the inconvenience caused by the email notifications. We highly value our players' time and reward them for their attention. Please provide your email address from your profile, and we'll ensure the emails are disabled. Alternatively, you can contact our technical support chat or email for assistance in resolving the issue promptly.
With gratitude,
Playfina Casino
Undskyld, men du er virkelig den sidste. Det er selvfølgelig min mening. Hvor meget vasker du om dagen? Jeg mener selvfølgelig t-shirtsene til de medarbejdere, der sidder på dit call center-kontorer. Ah undskyld, det er bots.... Hmmm 🤔 Jeg får ondt i maven, når jeg ser playfinas tilbud og hjemmeside.
Gør blot det modsatte af det, der bliver bedt om. Eller du kan bare være direkte og ærlig. scamfina må så acceptere det på den måde.
De arbejder med AI-genererede kundesupportere. playfinas svar er alle AI-styret. Alle der bruger Chatgpt eller noget lignende kan se dette.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
