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SlotsPalace Casino – generel debat (side 2)

1 år siden af espoile83
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asdafas
1 år siden

Hi, in this case I recommend you to file a complaint with us here on this link: https://casinoguru-gr.com/parapona

because I think that more than a month is quite a long time to complete the KYC. I am also adding a guide that might also be useful and where you can find useful information: https://casinoguru-gr.com/odigies-epilisis-paraponwn

Anyway, if I may ask, what has been the problem with your documents so far and why did you have to wait so long. Did the casino give any reason? They are now asking you for a transactions within a month. Is there a problem with this document ?

Certainly, even though it is not a pleasant situation, try to have a little more patience and cooperate with the casino and hopefully it won't drag on much longer. 

If your documents have already been verified with your account, let us know, because I'm quite interested to know how long it will take. 

For now, good luck. 

Jaro
1 år siden

My transactions outside the casino is personal information. I don't know why you need these that's why i never uploaded such a document and you never gave me my money. First you asked me for the last transaction to your casino which I uploaded and then you kept asking for more information.

asdafas
1 år siden

In this case I would like to remind you that we are not a casino, so we do not ask you for any documents. The casino is asking for them. What more information does the casino require from you? You still haven't been able to verify ? 

I think filing a complaint, which I sent you a link to, would be appropriate since this has been going on for over a month. What do you think ?

8 måneder siden

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MEN NÅR BONUSSEN ER HALVVÆNDET, BETALER SPILLENE IKKE LÆNGERE, OG DER ER IKKE FREDE SPINS, SÅ DU MISTER ALT IGEN

OG HVER GANG ER DET UMULIGT AT BRUGE BONUSEN

Automatisk oversættelse:
sulawa89
8 måneder siden

Hello, I see that you were unlucky with your bonus in this casino and failed to wager it. What conditions did it have if I may know ? 

Also what do you mean by "AND EVERY TIME IT IS IMPOSSIBLE TO USE THE BONUS" ? 

You couldn't use another one or what was the problem ? 

Jaro
8 måneder siden

Det jeg mener med dette er, at når du aktiverer en bonus, betaler spillene først en lille smule og så pludselig ikke mere, når du skal til at omsætte bonussen, så du ikke længere har en chance for at omsætte bonussen

Automatisk oversættelse:
sulawa89
8 måneder siden

Hello there. What was the wagering requirement for this bonus, if I may ask? You haven't mentioned that, have you?

Actually, for the casino, to somehow manipulate it would be extremely technically demanding, and, frankly, the casinos don't have enough people for it if they wanted to try to do that for every and each player playing with the bonus. And also, most importantly, the casinos only stream the games from the game provider's servers. If it's not their own games, they don't have access to it.

7 måneder siden

God aften efter min prøveoplevelse. Jeg har ventet i ni dage, men hævningen på €500 er blevet godkendt!!!!! Ingen svarer tilbage, alle fortæller mig, at der er en lille forsinkelse!! Pengene er almindelige ingen bonus, ingen identifikation påkrævet, men jeg har vedhæftet dem ALLE til en e-mail for at gøre det nemmere!! På dette tidspunkt efter 5 dage er min tilbagetrækning ikke længere annulleret, hvilket betyder, at det kan være på et fremskredent stadium, hvilket kan være en god ting. Men ingen fra live service kunne bekræfte dette for mig, da de blev ved med at sige det samme igen og igen. Der er en forsinkelse, vi beklager, vent venligst osv. Og da de blev irriterede, lukkede de også samtalen på stedet. Jeg er meget ulykkelig og vred. Jeg skal også bemærke, at hver af dem gav et forskelligt svar, en anden bekræftede, at tilbagetrækningen var godkendt (mens status stadig siger behandling), de fortalte mig endda, at den var godkendt i fredags, en anden sagde, at den var godkendt, men han vidste ikke hvornår, en anden sagde, at jeg ikke har adgang, en anden sagde, at der er en forsinkelse. IKKE PÅLIDELIG!!!

Redigeret af forfatter 7 måneder siden
Automatisk oversættelse:
theodoros09898
7 måneder siden

Hi theodoros09898!

I am very sorry to hear about your situation! It doesn't seem a pleasant and easy one, but no worries you came to the right place! 

I also see that you already submitted a complaint, thank you for doing so, and that is really good as I am sure our Complaint Team will do the best to help you. The complaint is fresh and the "14 days" still hasn't pass, so we can try to help you only when the procedure of "14 full days" has passed. For more information on how we resolve the complaint, you can check it here.

But I must say, I am concerned for the responses of "live service", since they all gave you different answers. Did you try to contact them again? 

Also, if you have any new news about your situation, please let us know! We would like to know how this will go.

Good luck!

Violeta
7 måneder siden

I have multiple times tried to chat with them!! They are unbelievable that every agent gives a different answer EVERY TIME!! The email department is a joke as no one ever REPLIES to an email. 3-4 times at least I sent from 17.03 and nothing came back. They guarantee 1-3 weekdays payment. And apparently everyone deals a DELAY on payment. Clowns. I am really angry with them.

7 måneder siden

Hej. Jeg har et problem med dette casino. Jeg vandt 13.000 CZK og 16.000 CZK.

Jeg foretog en hævning, og hævningen blev godkendt, og pengene blev sendt til min konto. Desværre er der gået mere end en uge, og pengene er stadig ikke ankommet. Jeg kontaktede kasinoet, og de bliver ved med at fortælle mig, at mit problem er blevet eskaleret. Da jeg beder dem sende mig en bekræftelse på at have sendt penge til min konto, skriver de, at økonomiafdelingen skal gøre det. Men jeg ved godt, at udenlandske overførsler tager op til hverdage, men i disse dage kommer pengene dagen efter. Der er gået 7 arbejdsdage, og jeg har stadig ikke modtaget pengene. Kan nogen venligst rådgive mig hvad jeg skal gøre med det?

Automatisk oversættelse:
Mark588
7 måneder siden

Hello. Could you try to ask your payment provider, if everything is ok on their side? I reckon it will be a good try, so you can be sure, that the problem is not there, actually. What payment method did you use to withdraw the money from this casino, if I may ask?

7 måneder siden

Så jeg kontaktede banken, og pengene kom virkelig til mig. Dette er en valutakomponent, og den automatiske overførsel fra EUR til CZK virker ikke, og pengene forblev på EUR-kontoen, som ikke er synlig i banken, og jeg var nødt til at skifte til den. Jeg beklager misforståelsen.

Automatisk oversættelse:
Mark588
7 måneder siden

Intet problem, nogle gange er simple ting som disse gode at prøve, og i sidste ende lærte du gode nyheder, som jeg helt sikkert er glad for. Hvor lang tid tog det, før pengene kom? Vil du fortsætte med at blive i dette casino? 🙂 ☘️

Automatisk oversættelse:
7 måneder siden

Hey guys,


i won like 5000€ back in November 2023, so quite a long time ago.


Problem is: I can‘t verify myself because they want me to verify my skrill account (this account got banned) i already wrote with the skrill support but they said that they cant provide me with this information.


Second Problem


I paid with the bank account of my friend and they don‘t accept the verification because my name isn‘t on there it‘s the name of my friend (he didn‘t play on the account, so no violation of the rules)


Can anyone help me on this?

Redigeret af forfatter 7 måneder siden
Jaro
7 måneder siden

Indtil videre vil jeg fortsætte og se. Jeg foretog endnu en hævning på 800 euro, så vi må se om pengene kommer. Det eneste jeg ikke bryder mig om er, at de ikke bekræfter betalingen, der skal sendes til kontoen med det samme, men indenfor 3 hverdage. Så du kan til enhver tid miste valget.

Automatisk oversættelse:
7 måneder siden

Hey guys,


i won like 5000€ back in November 2023, so quite a long time ago.


Problem is: I can‘t verify myself because they want me to verify my skrill account (this account got banned) i already wrote with the skrill support but they said that they cant provide me with this information.


Second Problem


I paid with the bank account of my friend and they don‘t accept the verification because my name isn‘t on there it‘s the name of my friend (he didn‘t play on the account, so no violation of the rules)


Can anyone help me on this?

7 måneder siden

Hello there. Thank you for describing your issue to us, and I am really sorry about the situation you find yourself in right now. Unfortunately, I can understand the problem with your verification, and why the casino is not able to verify your account. In almost every casino it is strictly prohibited, I could say to use third party payment, or to use a card , or a bank account of someone else to deposit. So, as you said, if you've used your friends bank account, it is actually taken as a violation of the casinos rules. This kind of rule is always stated in the terms, so it would be really wise to read them before playing at any casino, just to prevent any issues like this. Was it your first time playing at an online casino, if I may ask?

7 måneder siden

Indtil videre vil jeg fortsætte og se. Jeg foretog endnu en hævning på 800 euro, så vi må se om pengene kommer. Det eneste jeg ikke bryder mig om er, at de ikke bekræfter betalingen, der skal sendes til kontoen med det samme, men indenfor 3 hverdage. Så du kan til enhver tid miste valget.

Automatisk oversættelse:
7 måneder siden

Have you had any update about your withdrawal, perhaps?

6 måneder siden

God aften,


Jeg hævede 500 euro for et par dage siden fra det specifikke Casino SlotsPalace, vil udbetalingen blive foretaget? Er der nogen fra dette særlige casino, der ved, hvad der foregår?

Automatisk oversættelse:
izyrino
6 måneder siden

Hello. Have you gotten any information about your withdrawal in your account or from the casino's support? Is your account fully verified at this casino? Try to check your email or ask in the live chat, if possible.

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