Snatch Casino – generel debat (side 13)

Hi,

So basically you forced them to write down how they gonna schedule your payouts? Im curious if they will keep their deadlines! Fingers crossed 🤞.

they will find some reason not to make a transaction

So this actually sounds promising to me. What do you say?🤔 Let's just hope they will do as they say and you will be able to get your money soon. Try to stay positive and not draw any conclusions. I will surely keep my fingers crossed and wait for the good news.🤞

a very strange casino now it apparently works to withdraw the money.

Hey Camilla Semmelhack,

Congratulations!

Our Finance Department has processed your 500 EUR withdrawal payment.

If you have any questions, please contact our casino's live chat or email kyc@snatchcasino.com. 

Sincerely,

Snatch Casino's Finance Department team.

On the other hand, you have obliviously made it through all the requirements, and I'm assuming you'll get the money quite soon. I think you were great.

The casino, on the other hand, is a bit unorganized, perhaps? 😀

Just let us know when you get the money, just to be sure all is well.

have written several times and sent photos. They mess with account numbers that are not mine, they ask over and over for the same thing. I continue on the same thread except they see how long the cross bridge is. but here you have a small fraction of the long dialogue

is there something missing? Have I submitted all the documents? it said that it was approved. 

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there are too many zetos. hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh

trying to withdraw money and wondering if my details are correct.

"They mess with account numbers that are not mine." - Could you explain this further, please? I am not sure that I understand it correctly.🤷‍♀️

I thought that in your previous post you said that your withdrawal had been processed. Am I mistaken?

I think they wont miss your account number. Have you ever received transfer from them? Did you check your bank details in your profile at Snatch?

I spoke with the support again and they said I should not worry funds will be processed shortly. However I will text to their support via email and ask for a schedule. I have a huge balance now, so I wanna know how long gonna be to withdraw all.

As i sad now theygiving thewrong number the one they give is wrong but today I received 500 euros so I told them this was wrong. but it's not ok, they ruin the whole gaming experience

Hello. Our data team has fixed the information about the maximum cash out at this casino according to the new terms. Thank you again for the information.

Do you have any updates regarding your withdrawal, perhaps?

Everthing is ok now

Could you be more specific, please? Have you solved the issue there?

Hey there!

Could you please update the complaint? We are really eager to find out whether the issue has been resolved and you have gotten the money. Only this confirmation keeps your pen from regular closure.

Please, use this link👈 to get it done. Thanks 🤔

Jeg spillede med en bonus (med en indbetaling), da jeg bemærkede, at bonussen var blevet spillet ud (beløbet ændrede sig i spillet), kiggede jeg, og jeg kunne nu fortsætte med at spille for rigtige penge. Så vandt jeg 1500 euro, jackpot. Jeg anmodede om en udbetaling, men fik kun 500 euro, fordi bonussen angiveligt ikke var blevet spillet ud. Det kunne være en garanti, for så kunne jeg anmode om en garanteret tilbagetrækning. Mærkeligt nok fandt jeg de garanterede 1500 euro i spilhistorien, jeg søgte igennem det flere gange. Nu har jeg anmodet om yderligere 450 euro (nye gevinster) og har ventet i tre dage, og har ikke modtaget noget svar på mine henvendelser. Seriøs er anderledes

Dette er den nyere sejr, jeg venter på

Hi, a bit strange, but I would say that we give casinos 14 days to resolve the withdrawal. From what you describe you are still at the beginning so if nothing changes, the casino won't talk to you, then definitely give an update.

Do I understand correctly that no winnings have arrived yet ? 

Hej, jeg er lige begyndt. Jeg fik 500 euro ud af de 1500, og de beholder de 1000 euro. Der kan jeg desværre ikke få svar på mine spørgsmål. I mellemtiden har jeg vundet yderligere 450 euro, som gik ind på min konto i dag. Det synes jeg også er meget mærkeligt, og jeg var rasende.

Tak for det hurtige svar, jeg tror ikke jeg får de 1000 euro, hvilket jeg ikke synes er rigtigt.

Hilsen Elke

If the casino doesn't get back to you and you don't get any explanation as to why you didn't get your money, and you don't even receive it, and you have no idea what to do, then you can file a complaint.

I'm wondering if it's a good idea to play now that you have some problems but I see that you already got some money, so I wonder if the issue really isn't that you had a bonus applied and it had some max win and that's why you only got what you got. 

Could you please screenshot what the bonus looked like, because if you activated it, it will probably be clear to me why this situation occurred.

Jeg spillede med en bonus, men jeg brugte den, fordi ellers ville jeg ikke have været i stand til at vinde, fordi spillet ikke fungerer med bonuspenge. Der er absolut intet i spilhistorien, fordi du kunne se der, om du spillede med rigtige penge eller bonuspenge. Jeg vil bare skrive til dem og sige, at jeg vil have en kopi af gevinsten.