Hello, did you also get a message when it kicked you out of the game, because you had some error ? Do you have any bonus history or something like that where it would be visible that the bonus is completed or still not completed ? Have you contacted support about this problem ?
Please let me know.
Jeg har ikke tpt og fik heller ikke noget, der var simpelthen ingenting, bonussen gav mig ikke noget, den ville have 3 spins mere for at blive gennemført, jeg vandt en runde på 78 euro og fra da af var der ingen penge , eller bonus, eller noget, jeg havde de 5 euro, de gav mig ophold
Sure, and you contacted support, what do you have to do in this case ?
Sagen er den, at jeg ikke ved, hvad jeg skal gøre
It's probably wise to wait now that you have a complaint filed with us.
Anyway, I asked you if you contacted the casino with the problem and what did they tell you ? That would be the first place I would go.
Tak
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
