Hello, did you also get a message when it kicked you out of the game, because you had some error ? Do you have any bonus history or something like that where it would be visible that the bonus is completed or still not completed ? Have you contacted support about this problem ?
Please let me know.
Jeg har ikke tpt og fik heller ikke noget, der var simpelthen ingenting, bonussen gav mig ikke noget, den ville have 3 spins mere for at blive gennemført, jeg vandt en runde på 78 euro og fra da af var der ingen penge , eller bonus, eller noget, jeg havde de 5 euro, de gav mig ophold
Sure, and you contacted support, what do you have to do in this case ?
Sagen er den, at jeg ikke ved, hvad jeg skal gøre
It's probably wise to wait now that you have a complaint filed with us.
Anyway, I asked you if you contacted the casino with the problem and what did they tell you ? That would be the first place I would go.
Tak
Jeg tilmeldte mig Snatch Casino og var så heldig at vinde nogle penge. Jeg bad om at hæve mine gevinster med 3 udbetalinger, og de afventer i 10 dage. Jeg bekræftede min konto og sendte al den ønskede dokumentation, men intet svar. Kundeservicechatten fortsætter med at tage tid uden at løse mit problem. Hvad kan jeg gøre for at undgå at miste mine penge?
Hi there.
The way I see it, the immediate danger seems to be the urge to play, so as long as you are cool, your funds should be safe. The other thing is, however, what takes so long to the casino. According to a higher Safety Index this casino is among the trustworthy. I really want to find out what is happening.
It must be hard for you. In any case, please update the complaint, and we shall see what the casino has to say about it. I hope you don't mind keeping us updated here on the forum too.
Jeg kontakter selvfølgelig kundeservice hver dag, men de fortæller mig, at jeg skal sende den ønskede dokumentation og vente tålmodigt og lade som om, jeg sender en påmindelse til økonomikontorerne. I dag er det den 14. dag.
I saw what you wrote and what your issue is. In this case you have a complaint and our team will contact the casino if nothing changes. 14 days is the exact time period we give casinos to resolve KYC, so it won't be long. I don't know what can take so long to verify documents. What all had to be sent?
Du skal bruge følgende: - Et skærmbillede af din personlige profil i internetbanken, som indeholder følgende oplysninger: IBAN (International Bank Account Number) Bank ID / BIC (Bank Identifier Code) Modtagerens fulde adresse (postnummer, gade) , by, land) Skriv også dine bankoplysninger (IBAN, BIC og modtagerens fulde adresse). - En farvekopi af det kredit-/betalingskort, der blev brugt til at indsætte penge på din konto (for- og bagside). Af sikkerhedsmæssige årsager bør kun de første 6 og sidste 4 cifre på kortet være synlige. Cifrene på bagsiden og CVV skal også dækkes. Så bare rolig. Send venligst listen over dokumenter til . Du skal inkludere dit casino login i emnelinjen i din e-mail. Hvis du har spørgsmål, bedes du kontakte vores casino live chat eller sende en e-mail til
JEG SENDTE ALT MINDST 15 GANGE, HVER DAG. INTET SVAR
I can see that these are quite common things the casino asks for and I don't know what can take them so long to verify. If there were some documents rejected, I understand that it could take longer, but you haven't mentioned anything like that yet.
However, if you have sent everything you need you will probably have to wait for some kind of approval or if the casino will have any objections.
Anyway, I would say that when Veronika gets to you, she will probably ask you some more questions and slowly the casino will be contacted.
I hate to say it but you'll have to be patient.
i dag spiste de allerede min bonus
Hi, what does that mean specifically, please? I'm not sure if I understand so I'll ask just to be sure. What's the problem?
Jeg ville gerne vide alle de tilknyttede kasinoer som iwildcasino..gamble zen..snatchcasino...værre end det værste selv end spinanga..de betaler dig i det mindste efter 14 dage..det er bedre at undgå denne gruppe..og jeg ved ikke hvorfor GC beskytter dem mere end os spillere..huh.
Så det ville være fair for os spillere at kende alle deres lignende kasinoer...nu kopierer og indsætter de alt...fra chat...bonusser...for at tiltrække andre kyllinger.
Hi, I know that this casino usually takes around 2 weeks to pay out money to a player. This has been confirmed in quite a few cases, so I would say that players should be cautious if they are bothered by having to wait 14 days.
However, I don't think we protect the casino in any way, but they always solve problems when they occur and that's one of the reasons why they have such a high safety index. Withdrawals as I said are slower, which could be improved, but of course if they use 3rd party providers, it doesn't have to be in their hands all the time.
If we talk about other casinos, then whenever they have some sister casinos it's always mentioned. The fact that some casinos have something similar does not mean that they have a common relationship, so our team is careful to make sure that the information is accurate.
God aften.
Jeg fik en bonus fra kasinoet, og jeg ramte Wagner. Jeg havde 340€, da jeg ramte, trak de de 300€, jeg stod tilbage med 40€, er det lovligt?
Kasinoet er https://snatchcasino5.eu/pt/bonus-map
Ja, det er den
Hi, which of the given bonuses did you play with. What date did you use the bonus? Have you checked the terms and conditions that apply to the bonuses? Didn't some maximum cashout apply to what you won? Alternatively, didn't the casino tell you if you broke any rules? 🤔
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