Jeg forstår, at du er vred i denne situation.
Ikke desto mindre har casinoet stadig ikke givet dig en konkret grund til, hvorfor det ikke vil udbetale dine gevinster? Så hvis du ikke er verificeret i henhold til casinoet, men på den anden side sagde du gjorde det som det første, da du meldte dig ind i casinoet, prøvede du så også at spørge, hvilke dokumenter du skulle sende? Alternativt, bad kasinoet dig om at fremlægge de nødvendige dokumenter? Jeg prøver bare at forstå situationen bedre.
Jeg vil fortsat være interesseret i, hvordan det går med din klage, og hvis du hører yderligere oplysninger, skal du sørge for at give os besked.
I understand that you are angry in this situation.
Nevertheless, the casino still hasn't given you a concrete reason why it won't pay out your winnings ? So if you are not verified according to the casino, but on the other hand you said you did it like the first thing when you joined the casino, did you also try to ask what documents you should send ? Alternatively, did the casino ask you to provide any necessary documents ? I'm just trying to understand the situation better.
I will continue to be interested in how your complaint is going and if you hear any further information, be sure to let us know.