Jeg spillede den sjove mandagsbonus. Jeg indsatte 20 euro og fik 100 freespins. Under indsatsen af freespins lykkedes det mig at øge min saldo til 250 euro. Da jeg lavede mit sidste spin for at afslutte indsatsen, faldt min saldo til 99,1 euro (sidste spin var 90 ct). Ingen steder i bonusreglerne og bonusstedet står der, at 100 euro er maxwin. Jeg gik endda ind i livechat under væddemål og spurgte, hvad maxwin er. Personen i chatten sagde, at 10.000 euro er maxwin, efter at indsatsen er afsluttet. Jeg gik i chat igen, efter at væddemålet var afsluttet og mine penge var nede på 99,1 euro. Personen sagde, at hun er ked af det og gav mig nogle freespins som konsolidering. Efter min mening er det så slemt, at dette casino bare kan annullere dele af mine penge, uden at have 100 euro maxwin i deres regler.
ps: De betalte mig forskellen på 150 euro næste dag
I played the monday fun bonus. I deposited 20 euros and got 100 freespins. During the wager of the freespins I managed to increase my balance to 250 euros. When I made my last spin to finish the wager, my balance went down to 99,1 euros (last spin was 90 ct). Nowhere in the bonus rules and the site of the bonus does it say, that 100 euro is the maxwin. I even went into livechat during wagering and asked, what the maxwin is. The person in chat said 10000 euros is maxwin after wagering is finished. I went into chat again, after the wager was done and my money down to 99,1 euros. The person said, that she is sorry and gave me some freespins as consolidation. In my opinion it is so bad, that this casino can just cancel parts of my money, without having the 100 euro maxwin in their rules.
p.s: They payed me the 150 euros difference the next day
Kære Sebastian98,
Jeg vil gerne undskylde oprigtigt for den seneste situation med hensyn til fratrækning af dine gevinster fra bonussen. Vi forstår, at dette har forårsaget en stor besvær og skuffelse for dig, og vi beklager dybt enhver ulejlighed eller frustration, det måtte have forårsaget.
Jeg beder dig venligst kontakte vores supportteam hurtigst muligt. De vil hjælpe dig og sørge for, at du hurtigt får dine penge tilbage. Kontakt os venligst direkte via vores 24/7 live chat support tilgængelig på vores hjemmeside eller via e-mail: support@billybillion.com
Jeg vil gerne forsikre dig om, at denne sag er af største betydning for os, og vi undersøger omhyggeligt situationen for at forstå, hvad der gik galt, og hvordan det kan rettes. Vores topprioritet er at give en fair og gennemsigtig spiloplevelse for alle vores kunder.
Din tilfredshed er af enorm betydning for os, og vi værdsætter din fortsatte støtte og protektion.
Tak, fordi du gjorde os opmærksom på denne sag, og tøv ikke med at kontakte os, hvis du har yderligere spørgsmål eller bekymringer. Vi er forpligtet til at give dig det højeste serviceniveau og vil gøre alt for at genvinde din tillid.
Venlig hilsen,
Michael
Billy Billion Casino Repræsentant
Dear Sebastian98,
I would like to sincerely apologize for the recent situation regarding the subtraction of your winnings from the bonus. We understand that this has caused a great inconvenience and disappointment for you, and we deeply regret any inconvenience or frustration it may have caused.
I kindly ask you to contact our support team at your earliest convenience. They will help you and make sure you get your money back quickly. Please contact us directly via our 24/7 live chat support available on our website or via email: support@billybillion.com
I would like to assure you that this matter is of utmost importance to us, and we are diligently investigating the situation to understand what went wrong and how it can be rectified. Our top priority is to provide a fair and transparent gaming experience for all our customers.
Your satisfaction is of immense importance to us, and we value your continued support and patronage.
Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you have any further queries or concerns. We are committed to providing you with the highest level of service and will make every effort to regain your trust.
Yours sincerely,
Michael
Billy Billion Casino Representative