So you basically have to guess which games are excluded from wagering count? Now imagine you manage to clear the wagering requirements but you played a game that could be banned while a bonus is active and they simply void your balance, I'm sure this could happen, have seen similar scenarios in other casinos
Efter disse udtalelser fra LiveChat Support med Nora er jeg meget skeptisk over for alvoren af dette casino:
Nora
Du kan spille de spil, du kan lide, så du kan tjekke din rollover med ro i sindet. Du kan se dit nuværende rollover-beløb ved at klikke på dit brugernavn og vælge "Kampagner".
Okay, så hvilke spil betyder 100 % - Alle spilleautomater, Scratch og Casual spil (undtagen versioner anført nedenfor)?
Siden den nævnte liste ikke findes der?
Der ser ud til at være udelukkede spilleautomater, ellers ville det ikke blive nævnt der!?
Nora
Jeg anbefaler, at du bare tjekker rollover, når du spiller for at sikre, at alt er ok.
Nej tak. Jeg kan ikke lide at købe en gris i en pode.
Fortæl mig venligst de ekskluderede spilleautomater :(
Nora
Det vil jeg gerne fortælle dig, men jeg kunne vildlede dig med forkerte oplysninger.
Det accepterer jeg gerne
Nora
Så tak fordi du kontakter os. Hvis du ikke har yderligere spørgsmål, kan vi afslutte chatten. Hav en god aften og hold dig sund!
Nora forlod chatten
Jeg bliver afvist information. Skal jeg indbetale først og derefter være i stand til at finde ud af, hvilke spilleautomater der er udelukket med en aktiv bonus?
Tommelfinger ned!!
Det handler om den personlige indbetalingskode: WLC120FS50
Der er specifikke bonusvilkår og -betingelser:
https://palmslots1.com/tc-pages/private-casinobonus-fs
Hi, in your case I would also reconsider whether I would eventually deposit in a casino. With the situation you described, it looks like you're buying a cat in a bag, which may not turn out well after all.
However, I was intrigued by the response that "I would like to tell you that, but I could mislead you with wrong information." I do not think this is very professional and serious.
Anyway, can you tell us how you finally made your decision and whether you deposited and played ?
One week and no update for the withdrawal - There was an issue with the KYC on my payment methods, it was not stated how/what should be included in the screenshot and the only way i could see that there was an issue with the verification was when hitting the withdrawal button and it was showing the window of KYC. No email,no message about it.
Der er gået 7 dage for mig, og betalingen er stadig under behandling!
Dårligt kasino, jeg ikke har set!
One week and no update for the withdrawal - There was an issue with the KYC on my payment methods, it was not stated how/what should be included in the screenshot and the only way i could see that there was an issue with the verification was when hitting the withdrawal button and it was showing the window of KYC. No email,no message about it.
This is all wrong, and I am beginning to be a bit suspicious about the casino's qualities!
The worst of all is always a lack of communication, yet it is also the most common issue players are experiencing over and over again.
I wish you luck, keep us posted!
Would the stuff I mentioned be sufficient for a complaint even in the Curaçao page?
Du kan indgive en klage, selvom de sender dig 1 cent mindre, Curaçao eGaming (CEG) beder om, at det er vigtigt at have beviser til støtte for din klage for at validere den, det er ligegyldigt årsagen, det vil have beviserne
I have kept many chat transcripts and the KYC thing I had problems with. Thanks for the feedback will go for the complaint later today.Did you have an update for your case?
Jeg venter bare på, at denne endelige betaling er klaret, jeg kommer aldrig ind på dette casino igen
Kundesupport lover altid noget, løgne, snyderi, de siger ikke noget konkret! Dette er det værste casino nogensinde
Min klage er blevet godkendt nu (CEG) vent på bevis fra palmslot for at afgøre, og de vil fortælle mig det
After another communication with the representatives, one of them told me that the financial department is currently reviewing my withdrawal - Few hours later i contacted them again to ask. That time, the representative told me that they have no direct communication with that department. In contradiction to the previous representative, i showed them a transcript that they do had some communication. Then they told me that they the financial department left them a note. All these are documented with the transcripts and please let me know if the admins want to have them for a complaint. This is a profound way to joke around with the customers.
Hello,
admins do not need any of that unless you submit a complaint through the Casino Guru Resolution Center. Which is always recommended as a first step. In such a case you will communicate with a complainant holder, you know the forum is not a place where complaints are handled.
Feel free to submit the complaint by using this link: https://casino.guru/complaints/create then provide all necessary data through that channel, please.
Jeg synes, dette PALMA SLOT casino skal lukkes ned og lukkes, de er svindlere
I see, then, that your last withdrawal still hasn't come. I saw that you managed to file a complaint where you mention that it's been a week since you received the money. It should be noted that we give casinos 14 days to resolve such a situation, but on the other hand, I understand that you probably just want the last payment and to cross the casino off your list, am I right ?
Anyway, I hope it will be resolved soon and you will be satisfied and everything will turn out fine.
The same lies is what i hear from them.
8 days now since i requested cashout.
Keep away from this shithole casino!
Hi. I have the same problem. I requested cashout 8 days ago and the keep on misleading me and avoiding concrete answers.
Did you get your money then?
I got the money, so I guess if there's nothing wrong with the documents you should be good to go.
Thank you for your reply and your kind words.
Just another question, because i am tired of waiting.... How long did it take in your case from withdrawal request to gettingbthe money?
Best regards!
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