Snatch Casino – generel debat (side 11)

I understand, and you did well to look it up right away. So did you try to ask the casino where the mistake could have been made when the next two withdrawals have not arrived yet ? How long has it been since you haven't had them yet ? 

I have now tried multiple times on live chat, and they keep saying they can payout however they want. Now i send them an email to support to check up on them. I will let you know what the reaction is. But for now they have no decent reason to not payout within their terms…

I received another €500 today, so it seems they will pay all the requests, but it takes allot longer then their terms say. Not the service that you want to be honest, for that still my advice is to play on another casino. I will come with a last reply the day i have my last payout so everybody know how long it took.

I'm glad you got more money, but from what you write, I wonder at what price. I don't think that if you ask for your withdrawals politely and not every 5 minutes, the casino should respond in a way that basically they can send it to you at any time. I wouldn't say that's professional. 

So I'll be waiting for you to get the last withdrawal and hopefully it will be as soon as possible. Then I think you're gonna make a rough line behind this casino. 

Min saldo på over 400 € er nu blevet annulleret. Jeg spillede med en bonus, og nu bliver følgende gjort krav på: Det blev lavet på denne måde, så vores spiller kunne bruge MAP-bonusser dagligt, da vi kun tillader én aktiv bonus ad gangen! Jeg havde kun én aktiv bonus. PAS PÅ DETTE CASINO SNYDER. DEPOSITUM I GÅR

Jeg modtog 35 gratis spins via e-mail. I 35 vandt jeg 179,00 euro og skulle satse næsten 6000,00 euro. Det klarede jeg. Da jeg nåede de påkrævede indsatskrav, havde jeg stadig over 2700,00 euro på min konto. Mine gevinster blev straks taget væk, og jeg modtog 50,00 i rigtige penge i stedet. De stak 2650,00 euro i lommen. Dette bedrageriske casino vil ikke se en cent mere fra mig. Jeg kan kun advare alle om ikke at indbetale hos Snatch. Heller ikke på de andre 2 kasinoer i denne gruppe. De snyder alle og forer kun deres egne lommer. Udbetalinger finder sjældent sted. Der gives tvivlsomme grunde for hver udbetaling, og der foretages ingen udbetaling.

Okay so according to what you say you only had one bonus active yes ? Do you have any bonus history where you can see it ? Were you able to complete it and meet all the conditions ? Did the casino take your money or return it to your player account ? 

Anyway, I saw that you were able to lodge a complaint, so our team will try to find out what happened. Veronica has already replied to you, so you can send her answers to her questions as well. 

I hope this situation will be resolved. 

Hello, it looks to me as if the bonus you played with had a max cashout. Do you have a screenshot of the requirements of the bonus or did you read it in the terms and conditions ? Free spins are usually subject to such a condition and if you manage to win you can only withdraw a certain amount and unfortunately not the rest. Could you send me the rules of the free spins ? Maybe we can find out together where the problem was. 

Nej, det gør jeg ikke længere. Jeg har ikke besøgt denne side siden da. Jeg ville bare advare andre om det. Der var endnu flere problemer i dette casino. Jeg har allerede bekræftet min konto 6 gange. 3 gange direkte på siden og 3 gange via e-mail. Hver gang, i slutningen af alle de indsendte dokumenter, stod der direkte på casinosiden: "Din konto er nu verificeret, du vil modtage en e-mail til bekræftelse". Denne e-mail ankom ikke selv efter den sjette bekræftelse. Hver gang jeg ville foretage en udbetaling, stod der: Din konto er ikke verificeret! Hver gang jeg bekræftede igen og til sidst modtog jeg denne information: Din konto er verificeret. Sådan kom 6x'erne sammen. I livechatten fik jeg altid den samme dumme undskyldning: Det er muligt, at afdelingen er overbelastet i øjeblikket, og jeg må vente. Det var et halvt år siden. Og jeg har som sagt ikke modtaget en mail til dato. Frem for alt er dette casino ren svindel efter min mening, og jeg kan kun advare alle om ikke at indbetale der.

It is really important to read the terms of every bonus or free spins beforehand to avoid all the issues. As Jaro said, it is nothing unusual that when it comes to some bonuses, there is always a maximum withdrawal set, especially for the free spins or no deposit bonuses.

Also, what comes to mind when you say that your verification email did not come is if you have checked and all the information is correct. Just in case, you know. The customer support should solve this kind of issue in my opinion, for sure.

Anyway, now that you have moved somewhere else, it probably doesn't interest you to try to fix the issue there, right? Hopefully, some other players will read your posts and take some information into consideration.

Jeg siger det igen, jeg sendte alle de nødvendige dokumenter 6 gange i alt. 3 gange via e-mail og 3 gange direkte på casinoets hjemmeside. Hver gang efter at have indsendt dokumenterne, sagde kasinoets hjemmeside: Din konto er nu verificeret! Og selvom der havde været noget galt med dokumenterne, ville jeg have fået besked på mail. Men jeg har aldrig modtaget en e-mail fra dette casino vedrørende bekræftelsen. Disse verifikationer fandt sted for et halvt år siden. Og alene denne kendsgerning er fuldstændig tvivlsom.

Ja, jeg har fundet et meget velrenommeret casino, hvor alle udbetalinger behandles problemfrit og med det samme, og jeg har mine gevinster på min konto inden for 3-4 timer. Jeg kalder det velrenommeret og bestemt ikke et svindelcasino som dette Snatch-casino og dets søsterkasinoer.

Tak for dine svar i hvert fald.

Thank you for sharing. I am really glad that you found the right casino for you, and I wish you all the luck, always.🍀

Mange tak.

I have a update! I received all my money within 2 weeks after i opened the complaint on askgamblers. So case solved. Its really not the right way of treating people tho. We lose allot as gamblers in the long run, and the moment we then win, we have the rights to get paid as the terms say. This casino is offering good bonusses with limited payouts, and if they find anything you did wrong they will not pay! so make sure guys if you try this casino that you read all small letters. For me the case is resolved with a good ending. Luckely.

That is really nice and positive update, Thank you. I am glad you were able to solve it. If you ever need some help, our complaint team will be more than happy to help you out as well. Also, if you wish, you can write a review about this casino, describing your experience here 👈🙂.

Snach casino har indsendt alle udgifter til casinoet, da de har problemer med at have indsendt for lidt information. Tog kortet og viste det på min konto, postnummer, pas, kort på mit kreditkort. Identitetsbevis på alt.

hvad der ikke virker

I'm sorry; I'm having quite a hard time understanding the matter. Are you experiencing an issue? With the verification process, perhaps? What seems not to be working?

My apologies for so many questions, but I'd like to understand or even help, if that is possible.

hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh

trying to withdraw money

i have givning them evertong from zip code , bank info, passport, bill, a foto from my credit card but they are not satisfied. and sends me back with photos that I presented