player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio
player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio
Could you please advise us about the date again?
If you're waiting more than 14 days, I would suggest you file a complaint here with our team, and we'll try to get it solved.
Please follow this link to do so and let us know how you go.
I lost some money at this casino that has no deposit, play, or withdrawal limits. Their withdrawal process takes a week or longer.
After I requested my account to be closed, they stalled for a week and kept sending me bonuses to lure me back. I eventually got fed up and started saying harsh things to them. Only then did they claim to have closed my account. I received an email confirming the closure, but I didn’t bother to check if it was actually closed.
A few weeks later, while clearing out my emails, I came across an old message from them. Out of curiosity, I clicked on the link to their site. I entered my login details just to confirm that access to my account was denied—but to my surprise, I was able to log in to the supposedly "closed" account without any issue.
I thought, "Okay, maybe I can log in, but I probably can’t deposit or play." To test this, I tried depositing funds, and the transaction went through on the "closed" account.
At this point, I was furious. I knew that to withdraw the deposited funds, I’d need to play them through, which would take at least a week. I played the funds, lost almost all of it, and was left with just €20 in my balance. I then contacted their live chat to ask why I was able to deposit and play on a "closed" account. After a few minutes, they kicked me out of the account.
To this day, I’ve received no response or explanation from them, and they effectively kept (or stole) the remaining €20.
Then I asked for help from Casino Grounds, but they did nothing. They only told me that they contacted the casino and have been ignoring any other messages I’ve sent for the past 7 days.
So don't use Spinanga or "Casino grounds".
Hello, I think I sympathize with you in this situation, because it certainly shouldn't happen and when they close your account it has to be that way. Unfortunately, a lot of times it is exactly what you described and it is not a certainty that the casino will close your account and you will never be able to get back in. Apparently there are only a few of those.
Anyway, I'm sorry that you deposited there again because you lost money unnecessarily. On the other hand, if you had a closed account and you could have got in without any problems and deposited and then they took your money when you contacted them, that doesn't seem right to me. Especially when you obviously didn't win anything on that deposit.
Wouldn't you be interested in filing a complaint with us? Maybe our team could help you, although I'm not saying 100%.
What do you think?
Godmorgen. Jeg vil gerne vide, om nogen andre er blevet nægtet bonusser af administrationen (uden nogen grund), så jeg kan ikke bruge point, da jeg har mange
Det er muligt. Jeg er verificeret, men de bad mig om alle bevægelser af mit Visa-kort fra de sidste 3 måneder.
Hej, dette casino er forfærdeligt, de har snydt mig, de har brugt mine bankoplysninger til at købe, og de reagerer ikke på kravene, de gør ingenting, og på grund af dem blokerede de min bankkonto, det vil sige, bortset fra at jeg ikke gav mig tilbagetrækningen, de snyder mig ved at købe, jeg har haft skader og tab fra dem plus krænkelsen af privatlivets fred. Jeg anbefaler dem ikke, det samme kan ske for dig. Nogle er skamfulde, tyve i hvide kraver.
Kasinoet er spinanga, stol ikke på dem, de viser deres vilkår og betingelser, men hvis du gør noget, lukker de kontoen med det samme, men hvis de begår nogen fejl, vasker de deres hænder og gør ingenting, forfærdeligt casino, spil ikke, Brug ikke dine penge i det casino, du vil blive snydt.
I'm sorry, what was the nature of this fraud, please? How did the casino use your banking details to buy, for instance? I wish I understood better, but I feel I need your help for that.
Godmorgen. Jeg vil gerne vide, om nogen andre er blevet nægtet bonusser af administrationen (uden nogen grund), så jeg kan ikke bruge point, da jeg har mange
Hey, I see there's a problem with the bonuses. Unfortunately sometimes this can happen and it is not an isolated case. Also, have you tried asking more questions about what they told you? Sometimes it's also because the player often takes bonuses and doesn't deposit in between, which is quite important. Sometimes, on the other hand, you manage to win maybe a couple of bonuses and the casino restricts the player from them.
Do you know anything more?
Goddag, jeg anmodede om en hævning den 5., og sikke en tilfældighed, at de på betalingsdagen annullerer det på grund af et leverandørproblem, noget jeg ikke forstår, da hvis jeg indbetaler til kasinoet, er det kasinoet selv, der skal foretag betalingen til mig, jeg taler med dem og ingenting, de løser heller ikke noget, jeg anmoder om tilbagetrækningen igen og nu må jeg selvfølgelig vente et par dage mere! Og de fortæller mig stadig, at det er takket være mig, at jeg har modtaget pengene, at leverandøren nogle gange mister pengene, jeg vil have mine penge, da det er en god sum, og jeg vil have løsninger så hurtigt som muligt
Hello there.
May I ask what you mean due to the supplier issue? Does it mean that your payment provider rejected the payment, perhaps?
Have you checked with your bank?
Please let us know how it goes, for sure, and if there is no movement at all, we'll try to intervene.
Hej, jeg ved det ikke, ifølge dem afviste udbyderen betalingen, de gav mig ingen grunde, deres sætning var måske strømmen gik eller hvem ved, men vi skal starte forfra, ingenting, i går anmodede om hævningen igen og de sagde til mig nu skal jeg vente igen, men weekenden kommer og den stopper til mandag, de fortalte mig det også eller du kan annullere og spille pengene og jeg sagde nej at jeg har ventet i 5 dage for de penge, som jeg fortalte dem, at jeg havde brug for, da det var en god sum, der ville komme til gavn for mit hus, og de siger godt, du skal vente og bede om, at det ikke bliver annulleret, hvis du vil hjælpe mig
Hello,
It sounds like the casino is using a 3rd party company to handle the financial transactions, which, as you correctly pointed out, should not be any player's concern.
May I know what withdrawal payment option you opted for? Perhaps asking your payment provider about rejected transactions might bring up some clues.
Just do not play with the money, please. Does the casino allow you to set gambling limits? If so, you may use the tool to prevent losing the money.
For now though, I fear we have to give the casino some time to deal with the matter. Update us regularly, please. We will be here.
Nej, jeg vil bare hæve pengene, ikke spille dem. I dag, den 10., har jeg stadig ikke modtaget det, da de annullerede tilbagetrækningen, og de bare bliver ved med at fortælle mig, at udbyderen måske har mistet internet eller elektricitet eller hvad som helst. Udbetalingen blev foretaget med det samme kort, som jeg brugte til at foretage indbetalingen. Før dette svarede de mig godt og hurtigt, nu svarer de mig dårligt og langsomt. Jeg er nødt til at indsamle den tilbagetrækning nu og glemme alt.
Have you tried to contact your bank regarding all this, though?
It should be a good move to do, and if you see that it is still going nowhere, let us know, please, and we will try to intervene.
Hvis banken fortalte mig, at de ikke har nogen idé om nogen indkomst, at de ikke har nægtet noget, vil kasinoet have mig til at annullere og bruge pengene, men jeg vil ikke annullere, jeg vil samle mine penge og glemme dem da de kun spiller med mennesker, modtager de deres indskud, vi fortjener at modtage vores præmier, vær venlig at hjælpe mig, for det har været næsten 9 dage uden at indsamle noget, der er mit.
Men nu går jeg ind, og fra den 9. tog jeg et skærmbillede, nu fortæller det mig, at jeg skal anmode om tilbagetrækning den 1. september 2025. Jeg har brug for din hjælp og for at få mine penge tilbage, tak
I suggest you leave the balance intact, collect as many screenshots, email, or any other infrmational stuff, and submit the complaint at once.
Please start with this green link 👈👈 Follow the questions, respond appropriately, and when you reach the point where you need to explain the matter, please do so as best you can.
It should not take much time to review the issue afterwards by our specialists, I hope.
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