We would like to clarify on the Withdrawal process - when a player submits a withdrawal request, all funds stay in the player's wallet until the withdrawal request begins processing. Funds remain available to player to continue playing should they chose to do so.

Once we start processing the request, funds are removed from the player wallet - if the withdrawal is approved, funds are transferred via the chose with method. If the withdrawal is declined then funds are returned to the player's wallet.

For first-time depositors withdrawals may take a little longer, as we may request ID and proof of address documentation, as required by our payment providers.

Dear @alpsko,

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

Please feel free to contact us via our second email complaints@kingmaker.com and we'll make sure we sort out any issue. Also, please provide you account details, so we can investigate this matter faster.

Kind regards,
Kingmaker Team

Greetings alpsko,

Big thanks for the positive feedback!

We are thrilled that our quick and efficient verification process, along with our fast withdrawal service, has impressed you.

We are also pleased to hear that our support team has left a positive impression on you. Our dedicated support knights are always at your service, ready to assist and resolve any issues.

Look forward to a future filled with moments of pure joy and royal treatment.

Wishing you the best,
RoySpins Team

Dear alpsko,

Thank you for sharing your experience with us. We understand that your expectations were not met, and we apologize for any inconvenience caused during your time at the casino.

We're sorry to hear that you found the slot games to be unusual and lacking entertainment value. Casino games should ideally provide an enjoyable experience for players, and we regret that this was not the case for you. We appreciate your feedback and will make sure to pass it along to the relevant team for further evaluation and improvement.

Regarding the verification process, we understand your frustration with the delay. Document verification is an important security measure for online casinos, but it should not take an excessive amount of time. We apologize for any inconvenience caused by the extended verification process, and we will investigate the matter further to ensure quicker verifications in the future.

Thank you for taking the time to share your thoughts, and we apologize again for any inconvenience caused. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your feedback and are committed to continually improving our services.

Best regards,
1Red Team