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6 dage sidenOriginalOversættelse
first i would like to point out i did not play at this casino, this review is only about my experience with payments and customer support!
i tried to deposit a number of times using visa (i live in ireland) every time i tried i got an error saying something went wrong, i contacted support who said the payment was pending so i left it at that, 12 hours later the payment was still pending so i contacted support to close my account as there is obviously a problem depositing, support told me that the funds will still be taken as it is pending they just have not received them yet, i told them this is not the case and i had removed the funds from the account they were to take them from, i requested to close account and i got passed around from one person to the next then was offered free spins after my 3rd requst to close account, my advice stay away there is something not quiet right about this casino
Læs mereLæs mindre
  • nice design
  • unable to deposit using visa
  • terrible live chat support
  • requested 5 times to close account
  • funds left pending for over 12 hours and then told they would be taken even if a cancelled them!
3 uger sidenOriginalOversættelse
the site itself is nice, managed to get a few wins but i will be contacting my bank to see why 110 was taken from my account when i only deposited 100?? i am using visa and live in ireland, i have played at many online casinos and this is the 1st time this has happened to me, i tried to contact support for this but got no reply
  • nice design
  • no response from online chat gave up after a while
  • no way to limit your gambling without chat/email
  • i deposited 100 euro then checked my bank and i was very surprised to see 110 had been taken, i use visa and it says on the site visa is commission free?
3 uger sidenOriginalOversættelse
signed up because of all the great reviews then found out i could not deposit using visa (i still do not know why?) tried contacting online chat, no response, left waiting for so long i gave up, trying to close my account now via email with them
  • nice design
  • could not deposit using visa
  • no response from live chat waited 30mins and gave up
3 måneder sidenOriginalOversættelse
everything was ok until i tried to withdraw, sign up is easy, lots of the latest slots to play, nice fast customer support, i even managed to get a few wins! you have to wager any deposit once before you can withdraw which i did, i requested a withdraw then of 150 euro (the casino states they have lightning fast payouts and you can get paid back to whatever method you used to deposit), this turned out not to be the case for me anyway, i made a withdraw request for 150 euro back to my visa card, 12 hours later i got an email saying it was successful and payment was on its way, 60 seconds later i got an email saying there was a technical issue and to please try again, so i tried again, 12 hours later (lightning fast?!) i received an email saying there was a technical issue and to try again or use a different payment method, i signed up to this site because they claim you can get paid back to visa if you use visa! so i am now trying for a 3rd time to withdraw my 150 euro this time using bank transfer, i requested this and they want a bank statement even though im fully verified according to customer support, i have though sent on my bank details, i will now wait the custom 12 hours before i know anything i assume, i will update this review tomorrow

UPDATE
payment received! , it was in my bank account a couple of hours after i received an email to say it was been processed, so all is now good, i would still prefer payment to go back to my visa card but at least with bank transfer i know i can get paid,
Læs mereLæs mindre
  • friendly customer support
  • up to date with the latest games
  • managed to get into a lot of slot bonus rounds
  • free loyalty spins
  • some game providers missing
  • withdraw issues with visa (i live in ireland)
  • takes 12 hours for a response email after you request a withdraw
AllStarz Casino
2 måneder siden
Dear dotdotdot,

Thank you for taking the time to share your experience and for choosing to play at our casino. We truly appreciate your feedback and are delighted to hear that you enjoyed our games, found our customer support helpful, and ultimately received your withdrawal.

We sincerely apologize for the delay in processing your payment and for any inconvenience caused. Occasionally, technical issues with certain payment methods, such as credit card withdrawals, may arise, which can temporarily delay transactions. We always strive to ensure that payments are processed as quickly as possible, and we are glad that the bank transfer provided a resolution for you.

Your feedback regarding withdrawals back to Visa cards is noted, and we are continuously working to improve our processes to meet players' expectations and maintain a seamless experience.

Thank you for your patience and understanding. We hope to see you back soon and wish you the best of luck with your future gameplay!

Best regards
Allstarzcasino Team
5 måneder sidenOriginalOversættelse
well laid out site, easy to find what you are looking for, lots of top slot providers with the latest games
  • money in account in under an hour, verified in a few mins, chat super friendly and fast, really nice site
  • deposits have to wagered x3 before withdraws and there is no way to see how much you have wagered you have to contact chat
  • a lot of slots missing (not available) from no limit
7 måneder sidenOriginalOversættelse
probably the best casino ive played at in a number of years, huge selection of slots and table games, really nice site design, easy to find what you are looking for, customer support always fast and sort problems quickly
  • fast withdrawls
  • fast customer support
  • nice site design
  • fairly easy to get verified
  • high wager for locked bonus
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