Jeg nød kasinoet meget indtil bekræftelsen. Bekræftelsen blev ikke foretaget i 48 timer, de forsinkede det (måske med vilje, da jeg havde vundet et bif-beløb), så efter at jeg kontaktede Live chat, sendte finans-/sikkerhedsafdelingen mig hurtigt en besked, men krævede nye dokumenter. Nogle yderligere dokumenter skulle leveres, og nogle har jeg allerede leveret, men de var ligeglade med det og insisterede på, at jeg også skulle levere dem. Jeg bad om en kompensation for forsinkelsen og kampen med verifikationen, men jeg fik aldrig en, den blev fuldstændig ignoreret. Det ser ud til, at du kan vinde der, men der er ingen måde at indløse gevinsterne på, super skuffende.
EDIT: Loyalitetsklubben er også meget dårlig, du får lav cashback, bonusser er ekstremt sjældne og meget små. Spar tid og penge.
I enjoyed the casino very much up until the verification. Verification was not done in 48 hours, they delayed it (maybe purposely as I had won a bif amount), then after I contacted Live chat the Finance/Security department sent me a message quickly, but demanded new documents. Some additional documents needed to be provided and some I have provided already, but they did not care about that and insisted that I provide those as well. I asked for a compensation for the delay and struggle with the verification, but I was never given one, it was completely ignored. It seems that you can win there, but there is no way to redeem the winnings, super disapointing.
EDIT: The Loyalty club is also very poor, you get low cashback, bonuses are extremely rare and very small. Save your time and money.
