Skuffet over GalacticWins Casino Kundeservice og Game Fairness
Jeg havde for nylig en frustrerende oplevelse med GalacticWins Casino, som har efterladt mig dybt skuffet. I løbet af mine 10 gratis spins (givet til mig fra kasinoet) på spillet "Lost Mystery Chests" ramte jeg 4 bonussymboler på det sidste spin, hvilket burde have givet mig yderligere gratis spins. Men så snart jeg ramte bonussen, dukkede der en besked op om, at mine gratis runder var forbi, og at jeg aldrig modtog de gratis spins (ved at have ramt 4 bonussymboler), jeg skulle have.
Da jeg nåede ud til kundeservice, repræsentanten, som var høflig, men lidet hjælpsom. Han hævdede oprindeligt, at der ikke var nogen uafsluttede runder eller uafhentede gevinster på min konto, hvilket virkede afvisende for mit problem. Da jeg spurgte, om han kunne se mit sidste spin, bad han om et skærmbillede. Desværre havde jeg ikke taget en, fordi jeg ikke plejer at tage skærmbilleder, hver gang jeg rammer en bonus, jeg havde ikke forventet, at systemet ville svigte mig.
Kundeservice modsagde sig selv ved at sige, at han kunne se min spilhistorie, men fandt ingen registrering af den bonus, jeg hævdede at have ramt. Denne uoverensstemmelse var frustrerende, især da han sagde, at mit sidste spin, som skulle have udløst bonusspin, kun viste en mindre gevinst på 1,02 CAD. På trods af mine gentagne forklaringer insisterede han på, at alle gevinster var blevet tilføjet korrekt, uden at tage fat på det centrale problem, at jeg aldrig modtog mine bonusspins.
Manglen på gennemsigtighed og svarets afvisende karakter fik mig til at føle, at mine bekymringer ikke blev taget alvorligt. Det er uacceptabelt for et kasino at stole på, at spillere tager skærmbilleder af deres gameplay for at bevise problemer, når de burde have detaljerede logfiler og registreringer af hvert spin.
Jeg forventede bedre af GalacticWins Casino, både med hensyn til retfærdighed i spillet og kundeservice. Denne oplevelse har bestemt fået mig til at stille spørgsmålstegn ved integriteten af deres operationer. Jeg håber, at andre udviser forsigtighed og måske overvejer andre kasinoer med bedre track records for gennemsigtighed og kundepleje
Disappointed with GalacticWins Casino Customer Service and Game Fairness
I recently had a frustrating experience with GalacticWins Casino that has left me deeply disappointed. During my 10 free spins(given to me from the casino) on the game "Lost Mystery Chests," I hit 4 bonus symbols on the final spin, which should have awarded me additional free spins. However, as soon as I hit the bonus, a message popped up saying my free rounds were over, and I never received the free spins(fom hitting 4 bonus symbols) I was supposed to get.
When I reached out to customer service, the representative, who was polite but unhelpful. He initially claimed there were no unfinished rounds or unclaimed winnings on my account, which seemed dismissive of my issue. When I asked if he could view my last spin, he requested a screenshot. Unfortunately, I hadn’t taken one, because I dont tend to take screenshots everytime I hit a bonus, I was not expecting the system to fail me.
Customer service then contradicted himself by saying he could see my gaming history but found no record of the bonus I claimed to have hit. This inconsistency was frustrating, especially when he stated that my last spin, which should have triggered the bonus spins, only showed a minor win of CAD 1.02. Despite my repeated explanations, he insisted that all winnings had been added correctly, without addressing the core issue that I never received my bonus spins.
The lack of transparency and the dismissive nature of the response left me feeling like my concerns were not taken seriously. It's unacceptable for a casino to rely on players to take screenshots of their gameplay to prove issues when they should have detailed logs and records of every spin.
I expected better from GalacticWins Casino, both in terms of game fairness and customer service. This experience has certainly made me question the integrity of their operations. I hope others take caution and perhaps consider other casinos with better track records for transparency and customer care