Kundeservice er hurtig og høflig, men de tog 2 betalinger fra 2 forskellige kort. Jeg sendte dem bevis på banktransaktioner, de krediterede aldrig min konto og oplyser konstant, at kun ledelsens vurderingsteam kan diskutere det. Som kunde blev jeg informeret om, at jeg ikke har tilladelse til at tale med ledelsens vurderingsteam, men for at være sikker på, at mine penge var 'sikre' på trods af konstant at have sendt beviser på, at min konto var lukket, og indbetalinger kom aldrig på min konto. Heldigvis var det 50 EUR. Så selvom det var uheldigt, var det ikke tusindvis
Customer service are fast and polite however they took 2 payments from 2 different cards I sent them proof of bank transactions they never credited my account and continually state that only the managerial review team can discuss it. As a customer I was advised that I am not allowed to speak with the management review team but to be assured my money was,'safe' despite continually sending proof my account was closed and deposits never did appear on my account. Fortunately it was 50 EUR. So although unfortunate it wasn't thousands
