Troede oprindeligt, at de havde de bedste hold og vinde slots, og kundeservice var god, indtil jeg besluttede at foretage en udbetaling, og det var her, mit mareridt startede!
For det første har du kun lov til at hæve op til 500 euro, ikke en krone mere, så hvis du har en stor gevinst, så glem det!
Det sjove startede, da jeg foretog hævningen af 500 euro i henhold til deres vilkår, men så begyndte de at anmode om umulig dokumentation, disse inkluderede dit pas/id, kontoudtog med IBAN-nummer (hvis du kan lide mig, hvor din bank ikke giver den detalje på udsagn, du er uheldig), Selfie med passet i hånden, bevis for bopæl og bevis for, at du har foretaget en indbetaling inden for samme måned, hvor du anmoder om en hævning.
Jeg har brugt 10-tusindvis af pund på dette casino, og da jeg endelig besluttede at hæve 14.000 euro, var det her, alt dramaet startede, og jeg kunne simpelthen ikke foretage en enkelt hævning, især i betragtning af, at de har en grænse på 500 euro.
Jeg blev bekræftet med, at alle deres krav accepterede IBAN-kravene på kontoudtog. Min netbank gav ikke kontoudtog, så jeg gik til filialen, og de fortalte mig, at IBAN ikke fremgår af deres kontoudtog. Så jeg informerede kasinoet, men de ignorerede mig bare fuldstændigt.
Da jeg er virkelig frustreret på dette tidspunkt på grund af intet svar fra caisno, har jeg lige mistet alle de penge på en enkelt slot, men jeg føler, at folk bør gøres opmærksomme på dette problem, og denne casno og mere vigtigt, deres ejere bør aldrig have lov til at gøre enhver forretning i Storbritannien.
Jeg har bevis for alle alle e-mails, der kommunikeres med dem, samt skærmbilleder fra deres dårlige chattjenester.
Håber nogen kan hjælpe med dette.
Initially thought that they had the best hold and win slots and customer service was good, until I decided to make a withdrawal and that's where my nightmare started!
Firstly you are only allowed to withdraw up to 500 euros, not a penny more, so if you have a big win, forget about it!
The fun started when I made the withdrawal of 500 euros as per their terms, but then they started requesting impossible documentation, these included your passport/id, bank statement with IBAN number (if you like me where your bank does not give that detail on statements, you out of luck), Selfie with the passport in hand, proof of residence and proof that you made a deposit within the same month when you request a withdrawal.
I have spent 10's of thousands of pounds at this casino and when I finally decided to make a withdrawal of 14000 Euros, this is when all the drama started and I just could not make a singe withdrawal, especially considering they have a 500 euro limit.
I was verified with all their requirements accept for the IBAN requirements on bank statements. My online banking did not provide bank statements so I went to the branch and they told me that the IBAN does not appear on their statements. So I informed the casino, but they just ignored me completely.
Being really frustated at this point due to no response from the caisno I just lost all of that money on a single slot, but I feel that people should be made aware of this issue and this casno and more importatnly their owners should never be allowed to do any business in the UK.
I have proof all all emails communicted with them as well as screenshots from their poor chat services.
Hope someone can help with this.
