Kære Josef,
Tak for din hjælp til at løse denne klage.
For det første vil vi gerne påpege nogle uoverensstemmelser i spillerens historie, først sagde han, at han oprettede en ny konto, fordi han flyttede og ønskede, at adressen i hans profil skulle være opdateret, selvom spilleren allerede var fuldt verificeret kl. den tid.
Så siger han, at han har oprettet en ny konto, fordi han ikke kunne logge ind på sin første. Derudover vil vi gerne bemærke, at spilleren ikke kontaktede os angående ændring af sin adresse eller problemer med at logge ind på sin konto. Og i øjeblikket kræver spilleren, at vi refunderer de midler, han havde på sin første konto, hvilket betyder, at der allerede er noget galt i denne situation, da spilleren tidligere har angivet, at han ikke kunne logge ind på sin første konto.
Det tredje, vi gerne vil understrege, er, at spilleren kontaktede os og sagde, at han ikke vidste noget om den anden konto, og at han kun havde en.
I overensstemmelse med vores platforms T&C tog vi passende foranstaltninger ved at suspendere begge konti på grund af overtrædelse af vores politikker.
Casbit Group NV har en nultolerance over for misbrug af promo-spil. Bruger, der vil forsøge at drage fordel af Casbit Group NV-velkomsttilbud/andre kampagner, accepterer, at Casbit Group NV forbeholder sig retten til at annullere bonusser og eventuelle gevinster fra Brugeren:
- oprettelse af mere end én konto for at få fordel af Casbit Group NV-kampagner;
- strategi for flere kontoer/proxykontoer;
Kun én konto for hver husstand, IP-adresse og computerenhed er tilladt. Hvis to eller flere brugere deler samme husstand, IP-adresse og computerenhed, skal LalaBet informeres af de respektive kontoindehavere. Hvis du ikke gør det, kan det føre til, at din konto bliver blokeret for adgang og "frysning" eller konfiskation af alle dine penge.
Vi anmoder dig venligst om at tage hensyn til uoverensstemmelserne i spillerens fortælling og anerkende det direkte brud på vores websteds regler begået af spilleren. Hvis du har brug for yderligere oplysninger eller en detaljeret redegørelse for spillerens interaktioner med vores supportteam, så tøv ikke med at kontakte os.
Endnu en gang tak for dit samarbejde i denne sag.
Med venlig hilsen,
Rudolph
Repræsentant for LalaBet Casino
Dear Josef,
Thank you for your help in resolving this complaint.
Firstly, we would like to point out some discrepancies in the player's story, first he said that he created a new account because he moved and wanted the address in his profile to be up-to-date, although the player was already fully verified at that time.
Then he says that he created a new account because he could not log into his first one. In addition, we would like to note that the player did not contact us about changing his address or problems with logging into his account. And at the moment, the player is demanding that we refund the funds he had on his first account, which means that something is already wrong in this situation, since the player previously indicated that he could not log into his first account.
The third thing we would like to emphasize is that the player contacted us and said that he did not know anything about the other account and that he had only one.
In adherence to our platform's T&C, we took appropriate action by suspending both accounts for violation of our policies.
Casbit Group N.V. has a zero tolerance to abuse of promo-games. User who will try to gain advantage of Casbit Group N.V. welcome offers / other promotions agrees that Casbit Group N.V. reserves the right to void bonuses and any winnings from User:
- creating more than one account in order to get advantage from Casbit Group N.V. promotions;
- multiple account strategy/proxy account strategy;
Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, LalaBet must be informed by the respective Accounts’ holders. Failure to do so may lead to your Account being blocked for access and "freezing" or confiscation of all your funds.
We kindly request that you take into consideration the inconsistencies in the player's narrative and acknowledge the direct breach of our site regulations committed by the player. Should you require any supplementary information or a detailed account of the player's interactions with our support team, please do not hesitate to reach out to us.
Thank you once again for your cooperation in this matter.
Best Regards,
Rudolph
Representative of the LalaBet Casino
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